
Hospitality Reputation Marketing: Get Great Reviews
Adele Gutman Milne CHBA, CHDM
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Welcome to the Hospitality Reputation Marketing Podcast:
Get Great Reviews!
Adele Gutman’s mission is to help hoteliers and business leaders of all service industries to leverage the power of guest feedback to optimize team performance, create loyalty, and drive long term revenue.
Leading from the philosophy that Service & Product is Marketing and that a brand’s reputation is the foundation of Sales, Marketing, and Revenue success, this podcast is designed for leaders and future leaders in operations, sales, marketing, and revenue.
While we may talk about hospitality, these proven principles can be successfully applied to any service business ready to embrace a daily discipline to cultivate a culture of continuous improvement.
Together, let’s bridge the gaps between what we say about the experience we sell and what our customers say about their experience with us.
Each week or two, we will spend 20 minutes or more exploring proven best practices, mindsets, techniques, tips, and tools that drive revenue and loyalty businesses, by consistently inspiring 5-Star reviews.
Great reviews are simply an indicator of an agile, guest-centric, well-run business, so with help from an array of successful hospitality leaders, we will delve into a wide range of topics including:
LeadershipCompassionCultureCommunicationEmpowermentEntrepreneurial MindsetEmbracing FeedbackTeamworkCreative Problem SolvingCoachingHiringInspiringTrainingCompassionHumilityAuthenticityService InnovationProduct InnovationProcess InnovationThe Customer JourneyBest PracticesTechnologyWebsites, Booking Engines, Emails,Responding to Reviews and so much more!
Please join us, subscribe, share, and help us reach more listeners so we can all GET GREAT REVIEWS! @inspirefivestars
24 episodes • 0 archived •
S1 E24
Go from Housekeeping Woes to Housekeeping Wows.S1 E24·
Sep 24, 2021
Sep 24, 2021
36 mins
S1 E23
What Restaurant Managers Need to Know About Getting Great ReviewsS1 E23·
Aug 27, 2021
Aug 27, 2021
25 mins
S1 E22
The KPI Every Hotel Team Should Track Together and How to Calculate NPSS1 E22·
Aug 9, 2021
Aug 9, 2021
14 mins
S1 E21
The Tool Your Hospitality Marketing Tech Stack is MissingS1 E21·
Jul 23, 2021
Jul 23, 2021
35 mins
S1 E20
Q&A with Adele on Reputation Management vs Reputation MarketingS1 E20·
Jul 9, 2021
Jul 9, 2021
20 mins
S1 E19
Tripadvisor Success Story, Craig Poole, AHLA General Manager of the YearS1 E19·
Jun 25, 2021
Jun 25, 2021
40 mins
S1 E18
Tripadvisor Success Story, Jamie Holmes, General Manager of the Nantucket Hotel and ResortS1 E18·
Jun 12, 2021
Jun 12, 2021
42 mins
S1 E17
How to be "Best of the Best" on Tripadvisor Travelers’ Choice Awards: With Hotel Owner Gwenn Snider and Adele GutmanS1 E17·
May 28, 2021
May 28, 2021
28 mins
S1 E16
How This Hotel Manager Attracts and Develops Hotel Talent with Jeff Kulek and Adele GutmanS1 E16·
May 15, 2021
May 15, 2021
31 mins