Episode Description
Profit talk usually gets framed as cold math, but we’ve learned it’s often the fastest way to uncover what a business truly values. We’re joined by Jonny Havey, founder of eLearning Partners and a former PricewaterhouseCoopers consultant and CPA, to dig into the hidden “profit leaks” that drain organizations even when revenue looks fine and the team feels busy. We pull apart why leaders keep funding sunk costs, how waste hides inside reports no one reads and systems no one uses, and where education can create measurable returns without burning people out.
Jonny introduces his ROI Pie concept, a stakeholder-based way to think about return on investment across purchasers, ideal customers, and employees. That shift changes the questions leaders ask: Are we creating real wins for the customers we can serve best? Do employees feel supported, connected, and able to grow in a world of AI and automation? We also get into the messy realities of remote work, hybrid teams, and why isolation and mental health show up as productivity and retention problems.
From there we connect the dots to customer loyalty. If employees drive customer experience, and education drives capability, then learning becomes a competitive advantage, not a “nice to have.” Jonny shares a sharp example from Apple Stores as a “free university,” with workshops that teach customers to succeed and staff trained to serve well, and we debate the difference between getting information and actually learning. We close with adaptive learning, diagnostic assessment, and a bigger question about what employability and society look like by 2030.
Subscribe for more conversations like this, share the episode with a leader who needs a better ROI lens, and leave us a review with your biggest takeaway. What would you add to ROI if you wanted everyone to win?
Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.
We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.