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Episode Description
We're sitting down with Erica Clayton, CX expert and founder of Sunshine CX, to explore the strategies behind successfully managing remote customer support teams.
Whether you’re leading a global CX department or onboarding your very first remote hire, this episode is packed with practical insights on:
- Building team culture across time zones (Erica recommends The Culture Map by Erin Meyer)
- Creating effective onboarding processes
- Preventing remote burnout
- Fostering social connection without micromanaging
- Developing communication routines that actually work
Erica shares lessons from leading distributed support teams at companies like TuneCore and offers real-world advice on tools, processes, and leadership mindset shifts that help remote teams succeed.
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Thanks for listening!