The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.
Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter
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467 episodes • 0 archived •
E471
Measuring every conversation: How CX Score is changing the gameE471·
May 29
May 29
43 mins
E470
From siloed to seamless: What it really takes to unify the customer journeyE470·
May 1
May 1
30 mins
E469
The Future of Customer Experience Starts with Smarter ListeningE469·
April 3
April 3
35 mins
E468
The Hidden Cost of Misdiagnosing Customer Issues (And How AI Can Help)E468·
March 27
March 27
38 mins
E467
Built For You Spring '25: Fin Can Now See, Speak, and Take ActionE467·
March 20
March 20
18 mins
E466
An AI-first approach: How RB2B created a lean, scalable support systemE466·
March 13
March 13
45 mins
E465
Navigating a new era of AI-first customer serviceE465·
February 27
February 27
30 mins
E464
Why Anthropic chose Fin to transform their customer supportE464·
February 20
February 20
37 mins