Experience Action
How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here to give you the answers you need! You won't want to miss an episode! Do you have a question? Visit askjeannie.vip to leave Jeannie a voicemail!
122 episodes • 0 archived •
E122
CX Mistakes We Learn FromE122·
June 17
June 17
18 mins
E121
Stay Ahead of Customer ExpectationsE121·
June 10
June 10
13 mins
E120
CX Pulse Check - June 2025E120·
June 3
June 3
31 mins
E119
Marketing to CX SkillsE119·
May 27
May 27
11 mins
E118
3 Wins for Employee ExperienceE118·
May 20
May 20
12 mins
E117
CX in the Public SectorE117·
May 13
May 13
16 mins
E116
CX Pulse Check - May 2025E116·
May 6
May 6
33 mins
E115
Reflecting the CX Mission in the Employee ExperienceE115·
April 29
April 29
11 mins
E114
Keeping Up with Customer ExpectationsE114·
April 22
April 22
12 mins