Episode Transcript
It's another jubile phone frames on the twenties.
Hello.
Yeah, it's a great day of cable.
This is Pdekins.
I was looking for our customer Rese.
I know that we've gotten a couple of phone calls from you, and it seems that you've been missing the uh, the person that install your cable and get you all set up and good to go in your new place.
Speaker 2Well, I haven't been missing.
They haven't been showing up.
They've been been.
Speaker 1There when they've showed what you're saying.
Speaker 2No, I didn't miss them.
I was home.
I was available because people never showed up.
And I've been calling you multiple times to see what the deal is, what the problem is.
And I'm right upset by this because I need my WiFi.
You know I haven't had WiFi al one.
Speaker 1Eh, what's the problem, gotcha?
I can tell you're upset, and I'm so sorry about that.
Let me put you on a brief hold.
We'll make sure that you get set up by the end of this phone call, because that is unacceptable.
All right, all right, put you on a briefold real quick, and I'll be right back with you.
Humpty dumpty sat on my counter Humpty dumpty, I had a great fall, Humpty dumpy.
Hello my tummy?
Speaker 2Hello?
What is that?
Annoy?
What is happening?
Hello?
Just saying that in sp Hello.
Speaker 1Maybe you can say breaking buddy?
Speaker 2Excuse me?
Speaker 1You looking bundy?
Speaker 2You're going to what is happening?
Speaker 1Hello?
Speaker 2Hello?
Speaker 1Hello?
Hello?
Hello.
Speaker 2It sounds like you're cooking.
Speaker 1Yeah, I am cooking along, Yeah, cooking along.
Getting it all resolved for you will be.
I'm gonna plus your right back on hold though, okay, fine, hands hold, I gotta get what man so hungry?
Speaker 2Hello?
I could hear you cooking?
What is happening right now?
Are you going to fix the problem?
Are you going to done my internet?
Hello?
Hell?
I cannot believe this.
I want to seek your manager right now, because this is truly one of the most ridiculous experiences I've ever had to deal with, and you're not even helping me at all.
Instead, you're like sitting there cooking breakfast and singing to your eggs like a weirdo.
You think I want to hear that.
That's not how you do customer service?
What kind of job?
How did you even get this job?
Speaker 1Well, that's a very good point.
I'm going to transfer you along if I could interest you to do a real quick customer satisfaction review survey for me.
Speaker 2You don't want to hear what I have to say.
Speaker 1Hey, good point.
I'm going to send you along to a manager.
How about that they'll help you out?
Yeah?
Speaker 2Please?
Speaker 1Yes, Hello, this is the manager.
My name is T tbdew.
How can I help?
Speaker 2What is going on over there?
I have one guy leaving me on hold, cooking eggs and singing, singing to his breakfast.
What is the problem?
I don't understand.
I need my internet hooked up.
You guys act like you're going to help me, and it's the worst customer service experience I've ever had.
Speaker 1As you said that one of our employees put you on hold but was making eggs and breakfast.
Is that what you're saying?
Yes, yeah, that is.
Speaker 2I could hear sizzling eggs, bacon, your name, and I heard it all that the guy was cooking breakfast and singing to his eggs.
And that's what I have to deal with when I just need internet.
I'm so sorry to go to another provider.
Speaker 1This is absurd, completely understandable.
Speaker 2And I would urge.
Speaker 1Well, that is what I'm thinking.
Here and what you just told me, because that is highly unacceptable.
What kind of company are we running here?
Nobody should be doing that on a customer service phone call.
Speaker 2That.
Speaker 1It's just ridiculous.
Speaker 2Now, frankly, how did this person get hired in the first place.
Now you're gonna help me?
Or are you gonna put me on hold and cook some eggs as well?
Speaker 1I do need to place you on a brief hold, but I will not be cooking eggs, that is for sure.
But I need to just get some information from you, and then since I'm the manager, I have to pull up your account and stuff like that.
So I'm gonna put you on hold and I will be talking to that employee later on trust on that.
Okay, Yeah, so sorry about this.
So I'm just gonna place you on a brief hold and I will be right back with you.
I can get that dealt with and I can't please, that's redigious.
I just got to check the bardies.
Speaker 2I hear everything you're doing.
Hi, you idiot, I can hear you.
Speaker 1Hello.
Yes, yes, Hello, it is Reese.
Speaker 2Yes, this is Reese, and cancel my service right now.
I'm done.
Speaker 1Okay, Well, in that case, I'll just let you know.
It's prank phone called in.
Speaker 2What Hey.
Speaker 1This is actually Jubil from the Jubil Show doing a phone prank on you and your friend Samana set you up.
It's a joke.
She said that you've been.
Speaker 2Trying to do something like that.
Speaker 1She said, you've been trying to get kable any place and they keep messing up, and she wanted to mess with you.
Wake up every morning with Jubal phone pranks.