Alex Badenoch talks to Mike Carden about transforming Telstra through taking a holistic approach, disrupting the existing culture, and how empowering employees by removing obstacles drives large-scale, lasting change.

“The heart of the change is going to be the organisation, its people, its culture, its leadership. ”

Alex was most recently Group Executive – Transformation, Communication and People for Telstra. She led the company’s transformation strategy on behalf of the CEO and Board which involved developing the transformation roadmap, measures & metrics and the governance approach to ensure successful delivery over a multi-year program.

• Introduction to Alex Badenoch. (0:02)
• Cultural differences and their impact on perception and communication. (4:19)
• Leadership and change management in the corporate world. (9:48)
• Leadership, change management, and organizational culture. (14:43)
• Telstra's large-scale transformation and cultural change. (18:50)
• Strategy development and execution at Telstra. (23:08)
• Transformation leadership and employee involvement. (28:18)
• Transforming a company's culture through employee feedback and leadership changes. (34:13)