[1:14] The documents surveyors reference at your hospice.

[3:42] Questions to ask yourself so you’re prepared when the surveyor comes.

[8:32] Stand alone interventions to avoid when someone is high risk.

[10:27] Does age matter when talking about the bereaved?

[12:11] Broken Heart Syndrome.

[13:55] Statements to use when speaking about loss.

In this week’s episode, Gary Gardia will review the State Operations Manual Appendix M, and how to incorporate this into your own program to make sure you pass your surveys with flying colors. This is a clip from Gary’s webinar, Raising the Bar for Bereavement Counseling & Services: New Approaches, Services & Skillsets. Register and learn more here: https://fin-ed.info/3e74dSJ Podcast listeners can also use coupon code RAISINGTHEBAR for 10% off this timely webinar. This coupon is valid through December 2022.

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