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Your Call is Very Important to Us

Tom Brannen and Vic Cooper
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With all of the advancements in technology, why is customer service getting worse instead of better? That is the key question “Your Call is Very Important to Us” seeks to answer. Please subscribe to the podcast on the platform of your choice. You can also visit our YouTube channel at: https://www.youtube.com/@yourcallis. Do you have a customer service fail you'd like to share? Would you be interested in sponsoring an episode? Want to just reach out and provide some feedback? Feel free to drop us an email at info@yourcallis.com. Thanks for joining us and be sure to spread the word!
8 episodes  •  0 archived  •  
S2 E3
Ep: 8 - “The Ensh!ttification of Everything: Why Customer Service Still Sucks”
S2 E3·
January 6
January 6
53 mins
S2 E2
Ep: 7 - Revolutionizing Public Service: How AI is Transforming the Citizen Experience
S2 E2·
Dec 9, 2024
Dec 9, 2024
48 mins
S2 E1
Ep: 6 - The Future of AI in CX: Letting AI Drive
S2 E1·
Oct 8, 2024
Oct 8, 2024
50 mins
S1 E5
Ep:5 What are some of the most common CX mistakes?
S1 E5·
Apr 10, 2024
Apr 10, 2024
39 mins
S1 E4
Ep:4 Why are we so excited about Enterprise Connect 2023?
S1 E4·
Mar 16, 2023
Mar 16, 2023
45 mins
S1 E3
Ep: 3 Why is leadership so critical to CX? - Interview with Brad Cleveland
S1 E3·
Jan 9, 2023
Jan 9, 2023
45 mins
S1 E2
Ep:2 What's the difference between good chat vs. bad chat?
S1 E2·
Jan 9, 2023
Jan 9, 2023
35 mins
S1 E1
Ep:1 Why does customer service still suck?
S1 E1·
Jan 6, 2023
Jan 6, 2023
33 mins