You know that what we do is work out condition you travel whole bunch, don't work out for a while, then lift a weight, and you always act for every bump.

I head.

I was like, oh, oh girls, not today, Just be ready.

Just be ready.

I'm trying not to chew in this microphone goes last eight little fruit to next.

While we were filming it at the beginning, and I was like, oh.

My god, this is embarrassed, so funny because I didn't see this yet.

But someone commented on Spotify and was like, enough with the chewing.

But speaking of why don't I start by sharing one of the five star reviews we got.

Let's do it So on Monday, Fit Teacher eighty eight was shared, Uh, this is a fun podcast.

I love the topics that Ottom and Donald are discussing.

Definitely more than just fitness, lifestyle trials and soul lifting.

I enjoy listening to this podcast every week.

Well, thank you so much, Teacher eighty eight.

We love it.

We're glad you're here.

Thank you for listening every week.

We're bringing new fun topics every time we sit down.

What are we talking about today?

You just got back from Ohai?

Well no, kind of yes, but I immediately I got back from Ohio and immediately turned around and took a road trip to Arizona, Arizona.

He just keeps leaving me, and I'm really over your travel schedule.

It's that post restaurant job itch that I got on, Like I'm free on the weekends.

Well let me talk you, like, not that we're going to stay your ass, but open invite.

Every time I turn around, I'm like, I open Instagram and it's like road trip to Arizona.

I'm my son of them, Like.

What, he's gone again.

It was so fun though, so you will and you're my grace.

Yeah, yeah, Jack and Karen because they were the def and Karen situation.

You drink lesson approved.

Anyways, it was really fun.

My nephew, so I have three nieces.

I have to diving into the family tree.

I have two younger brothers they each have two kids, and my brother in Arizona and his wife they have a boy and a girl.

Okay, so my nephew just turned two and it was really really fun.

It's like a fun age to play with kids, fun age and it's the first time like they start to really notice you.

And since I've hung out with him anyways, And there was a moment we were playing in the playroom and he wasn't tired.

He was just like sitting up next to me, grabbing toys, doing different things, and he looked over at me and then he just laid his head on me.

Okay, that is all I need.

Girls going.

Yes, but then I'm reminded and this is good when he starts crying and needs to go to wakes up the middle of the night, I don't have to be the one exactly.

I love being an uncle uncle Donald.

How was your weekend?

Super great?

No, I'm like, what did I do?

I think it was uneventful.

Oh that's good.

I don't honestly, I don't even know what day it is.

It was Labor day weekend right, it was seventy starts in country Z.

Yeah.

I didn't do much.

Oh that's good.

I got nothing.

That's great.

I love that.

Consistency is key.

That's my sore ass muscles Like, bitch, if you just do a little left work down.

Yeah, I saw my girlfriend for a macho.

So are you starting to be able to work out a little bit more?

Like?

How farther away from your I'm.

Two months right now.

So I've got a fewish more weeks.

I'm trying to make it to that three month mark.

But let me tell you, those weights are just like call in my name.

So I am still doing mostly just all my pilates body weight.

I've pulled out the resistance band so like because we have our group doing eighty day, so I'll do certain moves from it, Like I'll do all the resistance band stuff, so Booty Day, like phase one is all resistance bands, so I could do that, and then some of the moves in triple A, Like I can go through that because I'll just look at the tracker sheets and be like, oh yeah, okay, okay, I can do these these these and then I might add a little bit more to it.

Sliders I can do I haven't but no, not the weights yet.

So close.

That's awesome.

Yeah, So here's the thing.

Everything's perfect except fucking customer service.

And I had the worst experience while I was away, and I want a vent about it.

Okay, I'm always here for a good vent.

Ways, so we were gonna be good.

We were at my we were at my mom and dads, my brother and his wife and their kids are there, we're having a family day and now wants to make some Moscow mules, and so he's like, I'm going to take your car and run to the store and get some stuff.

So he got Batla vodka.

Well, he in his cart some like of some all the stuff you need, also some snacks and chips, Hummas veggie tray stuff just for the family, which is really cute.

And he calls me and he's like, they won't accept my ID because it's chipped in the corner.

And so at first I annoyed his driver's license it shows it literally is what he uses for everything else that we need anywhere we go.

And we are pretty well traveled couple, like we're all over the states all the time, and it's never been an issue.

But this it's not called ret it's called Fries in Arizona, but it's the same company is like taking issue with it.

So I'm like, okay.

So he told me he's going to go get his passport.

Well he then realized he didn't bring his passport to Arizona.

So I was like, all right, he came, I went back.

They were holding this stuff.

I went in the line.

I have my d I'm like.

First of all, okay, Nell doesn't look like he's twenty one.

Thank you.

He doesn't.

He definitely was buying valid driver's license.

And you're a grocery store, like, he's not trying to buy a weapon.

He's trying to buy vodka.

Okay, go ahead.

Sorry, I get out my ID and my driver's license and the manager came over by the way to handle us.

The the cashier didn't even stay.

She saw us in lines.

She called the manager over.

But maybe I was like, maybe that's because they have to reopen whatever ticket He rang up whatever, and so I have my ID and without even looking at my D he says I need to see his, and I said, you saw his.

It's you're not accepting it because there's a chip in the corner, which again doesn't cover up anything.

It's scans.

He uses it at airports.

Okay, and why would they see It's like being okay, I'm sorry, I'm I'm fired up for you, but go ahead.

He says, you both have to have a valid ID for me to sell this to you.

No, that's like saying I'm buying alcohol with dominic with me, And if he's not twenty one, I can't buy that?

Who you and literally talking about this.

I'm getting mad because it felt like we were somehow being discriminated against.

And I was like, he has a valid ID, but you're not accepting it because it's chipped.

So I'm here with my ID to buy this stuff and you're like, nell, go sit in the car.

Then they wouldn't sell it to me autumn and I was like, literally, I was like, I'm visiting with my mom and dad, my brother and sister in law, and niecea and nephew are in the pool playing.

We're getting this stuff there.

Like I said, there were veggies and chips and all kinds of stuff that we were bringing for everybody.

We just want to buy this stuff and go like this is not this.

There's no reason for you to try.

I'm forty years old, he's thirty three.

We both have our identification.

If you have some company policy that you can't accept his idea, that's fine, but you can accept mine, he says, not if he doesn't show his I said, well, how long do I have to wait?

He said, you can go back tomorrow.

Stop it is it alway the ball You should have pulled out your phone.

I'm I would have put this fucker on blast so fast.

I thought.

I thought, it's so interesting being in that situation because and then there is this they sell it to you, they didn't sell it to me.

And there was this one yeah woman customer that says it's true, it's a law on Arizona, which I have to say I have not found such.

I said, show me the law that.

Makes no sense, Like I said, so if you're telling me if I'm with my child at the grocery store and I want to buy a bottle of wine because my child is underage, I can't buy the bottle of wine.

It's not a night clump.

I'm not trying to bring everybody in to buy exactly.

And it would be different if it was some seventeen year old or someone came in with a fake ID and they were like, he's definitely trying to buy that.

But it's from everything I searched on chat GBT and that it's not a law, and it's a policy.

It's a bullshit policy.

We are two grown fucking adults, and I'm just so mad because because in this situation, it just was not right, and you.

Know what, that's not right at all.

And this this the woman who was the teller was giving me a dirty look the whole time, and on the way out, I was like, do you have some kind of problem with me?

I was like, can you see I understand, but if you're frustrated by this event, which I don't really like, if you think that we're putting up some fight or causing an issue, but can you see why I'd be upset?

Right now, I'm here with my family, I'm coming to the grocery store to get some things for our gathering, and you're not selling it to me when you're forty and I'm you're.

Not twenty one, where it's like this could be fake or like you're trying to buy for a minor.

Yeah, when I was, when my parents were my age, they had a twenty year old, like like they almost had a kid who could legally drink.

So it's just very annoying to me that that happened.

And I've been thinking like, Okay, what am I going to do?

Do I write a complaint?

It feels so unjust.

And these people who were telling me no, I'm like, this is just because it gives you power, But it's so bizarre to me and I was like, well, I'm going to bitch about it on the podcast.

Well, for sure.

So what was the name of the grocery store fries were in Arizona because we fucking hate you fries.

Yeah, it's an Avondale, Arizona.

Okay, so boycott that bitch because you are wrong.

Yeah, it's it was so wrong.

Like, I was so rattled.

I was like, I just need a minute to cool off.

And you know, I I even told myself I thought about it, and I was like, let's say everything happened the same way.

But the manager was like, I'm really sorry.

I full rule or silly, it's just out of my hands.

It's what I have to do.

Said, I can tell you all the snacks.

Yeah, well they would have done that, obviously they would have, but he was being rude.

He wasn't even trying to get the sale of the food, which tells me that you have a different problem.

This is not about alcohol.

Yeah, so it pissed me off, and I was like, let's bitch about customer service.

Well, speaking of poor customer service, you have heard this story, but this is one of the most traumatic things that has ever happened to me.

And it was a customer service thing, but literally traumatizing.

So I want to say it was it'll be a year ago.

It was a year ago.

Okay.

I was flying to Florida.

I was hosting my friend's fifth dieth birthday at the Florida house.

So tons like twenty people flying in for it.

Okay, So that sets the stage of I have to get to Florida.

They're coming to my house.

Now, let me preface this by saying, I love Jet Blue and I actually still fly Jet Blue, and this is the only time I've had a bad experience.

But this was the worst experience I've ever had.

Okay, So La Airport, I fly first class.

Pay for my ticket, right, I bought that ticket.

I bought that ticket a month or more in advance.

Okay, I go, I'm getting I'm boarding the flight and I scan my boarding pass and I was in seat one D.

It's the aisle, seat first one.

I like to be the first one off the plane, and the woman says, okay, we're moving you to five D.

Your seat's broken, so we're not sitting anybody there.

I'm like, okay, so it's still first class, but it's the last seat in first class.

Whatever doesn't matter, Like we're talking about five seats, not the point.

So I get on the plane and that seat, my seat one D that I have been moved from, is set up for somebody to sit in.

And I say to the male flight attendant and I said, just curious, is that seat broken?

And he looks at me and he's like no, And.

So I show in my original boarding pass and I said, well, that was the seat I booked.

And I said, am I allowed to sit there?

Or do I have to sit in the one that they assigned me because they said it was broken?

And he's like, you could sit there, okay, So I sit down, blah blah blah.

And two minutes later, the woman that was up taking the tickets comes storming the plane and she starts yelling at me, and she's like, I need to see your boarding pass and I show her my boarding pass, the original one that says one DY, she said, the one I assigned you, and I show it to her and she's like, you need to sit where I told you.

And I was like, okay, now, mind you, I'm on an airplane.

I know how this goes.

I know you have to be very calm.

I know you cannot freak out.

You can't say.

Anything because they have so much power nowadays, right, So I'm like, okay, I had just asked and he said the seat wasn't broken and I could sit here, and she's like, you can't talk to.

Me that way.

You need to get up and move.

Right now, and literally, this is how she's talking to me.

And I'm like, I am, I understand.

I'm just saying that I didn't go against you.

I asked if I could, and she's like, if you keep being combative, I'm going to kick you off this flight.

And I looked at her and I said, ma'am, I'm doing exactly what you're asking me to do.

I'm getting up, I'm getting my stuff, I'm moving and she's like, if I told you, if you keep talking me that way, you're off this flight.

And I am literally looking around waiting for somebody else.

I'm like, what Twilight Zone am I in?

Because I am speaking so calmly and everybody is staring and I know this sounds so petty, but like, I never know if somebody recognizes me or not, right, which is more embarrassing.

Okay, So I again, I'm like trying to get my stuff because I had like sort of settled into the seat, and I said, ma'am, I'm not raising my voice to you, I'm not talking back to you.

I'm doing exactly what you ask Could you please stop yelling at me because I'm doing exactly what you're asking me to do.

And she's like, that's it.

You need to get off this flight.

And I am looking around.

I'm waiting for somebody to like record with their phone.

I'm waiting for somebody to step up and be like she's not she's not being combative, she's not arguing, she's doing what nobody's saying anything.

And I'm standing there like what the fuck?

So I walk off the plane and I start to walk up the jetway because she told me I had to get off the plane.

So I'm like and she's like, you need to get off and talk to me.

And as I'm walking up the jetway, mind you, there's a line of people boarding the plane.

She's like she yells at me because she's like a step behind me, and she's.

Like, where are you going?

And I was like, you asked me to get off the plane, and she's like, if you don't stop acting this way, you're not going to be allowed to fly at all.

And I was like, again, I'm standing there, Palmas can be Oh my god.

I turn around very nicely.

So she makes me stand at the doorway where everybody's boarding, so everybody's watching her now yell at me as we're boarding the plane, and I said, ma'am, I'm going to ask you again.

I am not being combative.

You asked me to step off the plane.

I stepped off the plane.

I thought you wanted me to go up to the gate.

I apologize.

Could you please stop yelling at me.

I'm I'm doing everything you're asking.

She tells me that's it, you can't fly, and I'm like, what the fuck.

So now I'm like you, I'm enrayed.

Oh I'm sitting here like fire.

Also that I can't scream at this woman because you could get banned from flying period, right, So this is like every bit of my composure.

And I'm a person that when I'm angry, if I can't express my anger, i'll cry.

Oh my gosh.

Yeah, So like I'm welling with tears because I literally want to just like fucking rip this woman's head off, because I'm like, what has happened.

So I go up to the gate.

I'm scared to death.

They're not going to let me fly at all.

That I'm going to miss my flight and have to get a different flight, which means people are going to get to Florida before me, which means that they have no way of getting into my house.

So I'm like at the gate, I'm like, okay, you have to do everything to get on this flight.

The manager comes over.

I'm explaining to the manager what happens, and he was really nice, but he was getting a different story, so he I don't know.

This woman's like telling him whatever her story is.

He talked to the flight attendant.

So it turns out this male flight attendant was the one that started.

So she made me give up my seat.

Essentially, she moved my seat, telling me it was broken.

It was not.

Wait till I get to that part.

But when I asked that male flight attendant, all he had to say was you should sit wherever they gave you the ticket.

I'm not really sure what's going on, but you should sit wherever they gave you the ticket.

He should not have said to me that's he works and you could sit there, because after he said that he radioed up to her apparently and told her I was causing a problem, and I was like, oh my god.

All I did was asked to sit in the seat.

I spent over two thousand dollars on right, So fuck you very much.

Yes, So okay, long and short talk to the manager.

The manager is debating whether letting me on the flight.

He finally says, mind you, my suitcase is still on the airplane, which is got to be against some sort of FDA regulation.

You pulled me off the flight.

You should have made me grab my suitcase, absolutely so, because at first I was like saying to him, I was like, well, my my suitcase is still on that plane, like so I'm going to need it if you're not letting me on, I'm going to need my suitcase.

And he was like, I'm going to let you on the flight, but you can't talk to anybody mm mmmm.

And I'm like, it's a five and a half hour flight from Alaid to Florida, not allowed to talk to anybody like like, so I'm like okay at this point, so I have to now board the flight with everybody in first class now looking at me, and I have to sit in that seat that the other seat they gave me.

Here's the best part.

I sit in the seat they gave me, the seat five D that they gave me broken one D not broken, and they let some guys sit in it.

Oh my god.

Uh And I have to fly And this fucking flight attendant, this douchebag that started the whole problem, is coming over and trying to like, can I get you anything?

I wouldn't even look at him.

I was like, m.

So I had to fly all the way there.

I wrote a complaint.

Of course nobody ever responds, so talk about poor customer service.

Yes, never responded, nothing, no apology.

I didn't fly Jet Blue for a few months after that because I was so infuriated by it, and just like, how Daary, you.

Should have absolutely done something that is and and I'm.

Like, I'm like, I have status with them, I fly with them all the time.

Yeah, and I'm like it's insane.

And again, if you don't pull out your phone and record, then it's your word against theirs.

And on flights nowadays, like I said, you know, because people are crazy, these flight attendants have the power to just I mean, this woman was on a power trip like nothing I've ever seen before.

I could not have.

I was like, in my head, I was like, am I crazy?

Am I saying things in a way I don't understand that I'm saying it right, like the most timid, calm, quiet, don't rock the boat.

You gotta get on the flight.

Mm hmm.

It's so frustrating because you feel like you're going against these huge like there's you're powerless, powerless, and it's and someone you know, people spend a lot of their hard earned money to buy plane tickets to choose the seat that they're doing.

Some people, it's a big deal to pay for a seat, and let alone if you're paying for his class, and for them to treat you like that as crazy, That's how I thought about Like Ralph's I was, I mean, it's not Ralph's.

They called fries.

But still I was just like, this is mind blowing to me that with a straight face, you're going to sit here and look at we're two full grown adults.

There is zero reason for you not to do this.

It's so infuriated.

It is one of those things where like and I don't know if you're like me, but I mean you we've learned from my brain scans that I'll ruminate, all right, So when I tell you that bothered me, like it it would lived rent free in my brain for a minute.

I literally that happened on You're like not over it, right, No, I'm not over it.

I like wake up thinking about it.

I want to find.

You.

Don't want to tell you why you're wrong, because it is it feels like a It's like you're an assault you can't fight back.

Yeah, it's like they somehow gaslight you into thinking that you did something wrong.

And you're like, I didn't do anything wrong, Like I was like, I'm not trying to buy anything illegal, Like I'm not trying to get a special discount, right.

I Actually I shouldn't have had to go to the store, the.

Fact that you even had to go there, right, And they should have said because if Nell, I'm sure if Nell when he was leaving, said oh let me go get my boyfriend and bah bah, they should have just said, just so you know, we won't tell.

And why would you hold the order then?

Right?

Or at that point you could have just went back re grabbed everything without him.

They would have never known you guys were a quote unquote right, couple together, and of course they would have sold to you.

You would have been by yourself, right, well, And that's sort of what bothers me about this bullshit policy that I don't even know if it actually exists, which again I understand if it looks like a pack of teenagers with their one twenty one year old friend, I understand, but also frankly, like it's sort of like when I was waiting tables, if not everyone at the table was twenty one, I wasn't, but someone at the table was.

They got to order a drink.

I didn't say no because you might share it with your friends.

You can't order three at a time, of course, but they can order one.

That's the law, Like you're twenty one.

Yeah, everything I've looked up.

They were like like chat GBT was even like this is a silly question, of course, like if you're over twenty one, you can buy alcohol, And I was like, that's why I fucking.

Shat gbg's like I don't understand.

I neither do I girl, I'm just trying, but it's funny because like, well, one, what I do when I'm in those even if it's not like an anger confrontation but any uncomfortable conversation, I start shaking, and I'm like, maybe it's not noticeable, but I feel like I'm on one of those vibration plates, an electricity and when that when when they just wouldn't So one time it's happened a long time ago.

I still lived in Ohio and I my family.

We were getting like fast food.

I think it was a Burger king, and so I ordered food and they got it totally wrong, okay, And I don't remember if I brought it back or if I called and they said throw it away, we'll just give you a new one.

But whatever happened, I drove back and I was like, you guys did this wrong.

And they were like, well, I think I just threw it away.

And I don't remember exactly what happened, but they were like, we're not going to give you a new one.

And I was like, well, you guys messed up.

And they said you didn't bring it back, and I was like, well, it's your job to make it right the first fucking time.

It's not my job to come here, pay for the right food, go home.

See if I have the wrong food, pack up the wrong food, bring it back present it to you and ask you to do your job a second time, like you should be you should customer service would be you saying we're so sorry, give that to a friend.

We'll make you a fresh one something like that.

But anyways, I was there in the drive through and they were like, we're not going to give it to you, and I threw my car in park and I sort of like sat my knee up like this, and I was like, well, I'm not leaving.

And when I did, the person of the window was like, are you fixing to kick me?

I was like through my car window through the like are you just making up threats so you can call the police.

I'm not going to kick you through these two windows.

At the thing.

You to give me the sandwich I ordered, and I'm not leaving here till I got it.

And I literally when I said fries, I looked around and I was like, is this about to be another not moving moment.

I was about to be like, look at the people online, like y'all better go to another line because I'm gonna have to be moved.

But I was like no, because I have a feeling my ass is gonna get get moved, get moved.

Yeah, get moved.

I want this to go and yeah, it is like because then you know, I mean, if we're just living in a mess up time where it's like exactly, you're not wrong, but they can call they could say you're causing a problem all of a sudden here from the cops, and the cops are and then like shit can go sideways.

So fast, right when you're like, I'm just.

Trying to make a point.

I'm just trying to buy something that legally, there's no reason you're discriminating against me for whatever reason, you're making this a problem that it doesn't need to be.

So Nelk can go outside.

He's not here anymore, right, you can't tell me like.

You can't get like they couldn't have been like he can't be here, wink wink.

We could have just walked out gotten things.

It doesn't make sense though he doesn't.

Again, he's so andy, had an ID, a valid, non expired.

Right, you should have been like, called the cops and let's see what the cops say.

I was so tempted because one other time we were trying to go in the abbey during a pride and I remember somebody looked at his the door guy looked the like security guard at the door the abbey for anyone's listening who doesn't know, is a very famous gave are in West Hollywood.

And he was like, this is a.

Fake because it's the ID from Puerto Rico is very different.

It looks very different than what we have in LA But nonetheless, if you're going to be a doorman, you should probably know IDs from different states whatever, or.

Call for help.

But he confidently and with arrogance, this is fake.

And we were like, no, it's not.

Also, and so because it was Pride, there were cops around.

So a cop came over and told him, and I was actually very impressed because I could it's uncomfortable because I know people in those kinds of positions want to support each other, like we're we're the public and they're they're on I get that.

But the cop was like, it's real.

You can tell it's real.

And told him why, and he was like.

The guy was like, I don't think it is, but I'll let you guys in.

I want to be like, see, you're still a dick again.

I'm not someone I want the best for everybody, but asshole's like that.

I'm like I want you to pay.

And also I just want to go back to the fact that Nell doesn't look twenty one.

I'm not saying he looks fifty, but he looks old.

Enough to buy alcohol, to.

Buy alcohol and enter the abbey.

And also I'm sorry, but nowadays, for a club like the Abbey, they really should they have scanners for IDs to tell immediately if they're real or they're fake.

Right, So for Pride you should probably have a scanner.

Yeah, I just think too, Like I worked in the service industry for years.

You know, I waited tables for years.

I worked at clothing stores.

Like what happened to one the customer is always right?

What happened to like doing it with a smile?

What happened to like?

God, flying used to be a privilege, It used to be a luxury.

Now it's like hurting cattle, is what it feels like.

And they used to have to treat you like frickin gold, and then if you were in first class, they really had it.

And now it's just like we can yell at you, we can move your seat without issue, like all the things.

Grocery store you're like, I worked at grocery stores.

I just can't imagine.

Being rude, like they were so rude.

That's the thing is, Like, it's mind blowing to me how rude people can be now.

And it would be different if I was, Like if they were rude because I brought in some random products and said I bought it there and was demanding a return.

Again, if you weren't, if you obviously weren't twenty one, if it really was a fague or whatever, but none, if that was the case, right, I still don't see.

Look, the world is hard enough as it is.

I just don't understand being rude for the sake of being rude.

Like, I'm sorry if you're having a bad day.

But that's not my fault.

It's not my problem.

Don't take it out of me.

When we were flying to Ohio, even I had we if I can do a carry on, I always say, like, if I check a suitcase, I'm going to be gone for a month because otherwise and there's no washer and dryer, because I just like to get off the plane and got to my destination.

I do not want to be waiting with baggage of claiming anything like that.

Well, anyways, my bag was totally packed, closed and the extender part was not unzipped.

It was fine.

And this person like, as I'm walking already scanned my ticket to go onto the plane.

The person who wasn't scanning him but next to them, was like, he needs to put his bag in the like you know, the little metal thing to make sure if this is a carry on.

So I'm like, okay, I try.

Literally, I travel all the time.

And also if you work at the airport and you work at the ticketing counter, you should be able to eye have all that.

But ahead, So I go and I put my bag and I had it like just soft clothes in there, so I pushed it down to make it go and the size or thing, and they're like, no, you you pushed it.

It needs to just go in without being pushed.

I was like okay, And so I had you like my carry on.

Then my personal item is sort of like a small duffel.

So I was like, I'm just gonna take had a jean jacket in there that I just took out.

So I'm taking it out to do this charade that doesn't make any sense because if it fits in that little size or thing, it's gonna fit in the overhead and there and the guy, same guy who said it and behind the counter was like on the microphone, you cannot change your bag items at the gate.

It's like, well, then don't ask me to don't make this so different, because.

Yes you can, because I've literally had them say like, oh, just move blah blah blah over well.

And that was also yeah, because the person who he said he told one of his colleagues make him check his Like what happened is it was a full flight and they wanted me to have to check it.

Because they wanted to let somebody else have a room, or they had already overbooked it.

By the way, airlines stop overbooking.

Your flights, right, And it's also not like it's.

Not so today's episode is our bitch fast.

Yeah?

Literally I needed it and.

Sometimes you got to just bend it out with your bestie though, Like because I'm sure the people listening we've all had it, We've all had these experiences that's just ridiculous.

Like's if I have a carry on bag and it has a thing where it can make the bag extend a little bit, it is still a carry on bag and they wouldn't design it to extend if you couldn't, like, if it still fits in the overhead and the overhead been closes, then I should be allowed to use the extender.

I had that happen once where I had the thing extended and the woman was like, you can't have it extended, and I was like, but it's already up there and it fits.

She literally, first of all, it was on its side the way it needed to be everything so everbody else could fit their stuff.

She made me take it out.

I had to like freaking sit on that thing and get the thing to close.

And I was like, I don't understand.

It was up it fit.

It was not jammed in where it was like, oh my god, this is going to cause a problem, right, what why do.

You need me to zip it?

I feel like those those sizing things make sense.

Like let's say someone gets a huge duffel and says, this is my carry on.

Well, it actually is takes up much more space, but those carry on suitcases like the dimension I got is so it can fit as a carry on.

So it's just like the charade that they And then it's a humiliation tactic saying that in the microphone.

While I'm doing it, I'm like You're gonna have to do a lot more to humble me, because I.

Will off in here I am not the girl and today is not the day.

That's right in my sending you memes.

I don't know if I ended up sending it to you, but there was this one and it was like, it's Ben Affleck and what's his name?

I don't remember, I forget the actor right now.

God, it's gonna try me nuts.

But it was like, oh, an Enneagraham to telling an Enneagraham eight that there was a problem, and I'm an Aneagrammy and so the two is like and the Grams eight is like, I got it, I'll take care of it, and he's like, no, no, I don't want you to take care anything.

And he's like, yeah, no, right exactly, you shouldn't know anything.

I got it.

He's like when you got him and he's like, no, I don't want you to do anything, and he's like, right, right y, like that it's me at my core, Yeah, oh I'm gonna take care of this.

Yes, I mean I honestly, there was a little it's just like I'm mad that that happened, But there was a little bit of me that was like yes, the fighter is back.

I'm ready.

I'm all like, do.

You remember what they look like?

Because I'm about to go to Arizona.

We could stalk this store.

I'm about to take photos of them and be like.

It was Yeah, it was just so such poor customer service.

Like I said, I would feel differently if they were just polite.

And we're like, we're really sorry.

It's out of our hands.

We know it sucks because I'm fully like and we're both two grown adults who have done nothing wrong, have no record, have all of our documentation that every place else in the country accepts, and this grocery store is not letting us take these things home to my family that I was already pulled away from.

So here it comes the question though, is like, like I said, oh, it's too bad you didn't pull out your phone, Mike, do you pull out your phone?

Do you take a photo?

Do you like for me?

Should I have tried to pull out my phone and record her?

That probably would have sent her like.

Right over the time I wanted to.

But it's like in and also, let me ask you this question.

In the world of social media that we live in and I both have a following I have a fairly big following.

You know, many times I have been done dirty by by a company or a service, and I'm like, I just want to put this on my social media because you deserve it.

If this is your customer service, then people should know not to use you.

I act, but I rarely ever do it because I'm like, I don't want it to look so petty.

I'm go on social media that I'm putting somebody on blast, like on purpose, like oh, I'm using the fact that I have a following.

But at the same time, I'm like, don't act.

Don't suck well, like the people that did my gym floors the first time, and I mean, god, remember, like what a disaster it wasn't Finally I did put them on blast, and I was like, this is insane.

Like the photos were crazy and people were messaging me and they're like what, oh my God, Like contractors were messaging me like they're like that's insane.

I'm like, thank you.

So one of Let me just tell you another quick story.

I obviously do well for myself.

I am not somebody who could do my own taxes, especially in the.

Tax that I'm in, but remain in the free world know lockdown, oh so quick.

So I had this one accountant for years, amazing guy here in LA and then I switched to this firm in New York.

And the only reason I switched was because I was like I needed I wanted somebody that was going to help me figure out a little bit more of like where my tax breaks work, because I fall into this weird category being in the fitness industry but then also falling under this sort of like quasi influencer thing and how like what I spend money on?

Yeah, and.

This firm in New York not only was supposed to do taxes, they were supposed to do like money management, planning and even potentially helped me get other business opportunities.

And when I switched to them, they were not a cheap investment and I fully like vetted them right, like I researched them.

All the things great.

And this was during COVID.

So'm I am the person though, who is very on top of my finances, like control freak.

I know what's happening.

I know when taxes need to be paid, all the things.

So and I paid quarterly and it comes up and I'm messaging the guy from this new firm and I'm just gonna put them on blasts.

Adeptis in New York who supposedly works with like top celebrities like Christy Tigan and John Legend and Jessica Simpson all this stuff.

Okay, So I'm messaging him Howard, and I'm like, hey, you know, don't I owe for my taxes?

And he's like, no, we did an audit and you're actually getting money back, like you're getting this rather large lump sum back you overpaid blah blah blah.

I'm like, okay, great when because like a month went by, two months went by, three months bye went bye, I'm never seeing these check come in.

And he's like, oh, you know, the system, it's old, is antiquated, it takes forever.

And I'm like, okay.

The next quarter comes and I'm like, so, don't I owe taxes And he's like no, And I'm like are you sure?

This doesn't feel right.

Like I've always owed and he's like.

No, you're getting the refund blah blah blah, and I'm like okay.

Third quarter Coms still tells me the same thing, and I'm messaging him constantly like I'm asking don't I oh, blah blah blah.

And I'm saying to him, I'm like, well, are my text is filed?

Like where's the return?

Like can you send me the paperwork?

And don't I need to sign something like it's always been my taxes to get prepared, but I have to sign it.

He's like, no, it's done, it's filed.

Okay.

This goes on for two years, Donald, And when I tell you, I am on top of it, I mean emails and text messages and all I'm getting back is it's done, it's handled.

Everything you don't owe right up until I get a letter from the IRS, Oh my god, that I owe a lot of money, and I'm like.

What.

So I message them and no, you don't, that's wrong.

But then I get another letter from the IRS and so it's wrong.

Yes.

So the long and short is I finally get somebody else from the firm because I'm like, something's not right.

There's no way the IRS is telling me I owe this much.

And I know now.

I'm like, I haven't signed anything, I haven't paid anything, like something's not right.

But I don't know how to go and look and do all this stuff.

They have all my papers.

Come to find out this guy never filed my taxes for two years nothing, so put me into like a horrific legal situation where I could have went to jail.

I could have lost my house.

They were putting leans against the house.

And I'm very good about setting money aside to pay for the taxes.

But the money I had set aside at that point was for the current year, because he kept telling me I was getting money back.

And since he was telling me I was getting money back, I was super proud of myself that I had saved all this money.

And I furnished that Florida house rather quickly instead of taking the longer time.

And you click the links, so I send you a stuff I need.

I did, and that's right, yes, and it is still something that I am cleaning up to this day.

Because it was two years they didn't have one.

I had to threaten legal action, which is not easy, but I had to threaten his license.

So they ended up refunding me a little bit of the money that I had paid over those two years, but not but it doesn't matter.

I still owe the taxes.

Then it was like all this interest and valuing.

So they are supposed to be okay, but they haven't sent me a check for it, and even now like trying to get all my documentation back from them because I'm going back to the guy here in LA.

It was like July second that I was like, I need my paper work, like I need everything for the last four years that you guys have.

It is still like I have to harass them and I get a little bit here in a little bit there, and.

It's crazy serious.

It's so serious, and it's like you should be the ones that have to pay.

Yeah, like I did all the things I was supposed to do and I paid you.

Like, but again I would have to hire it to which would cost a lot of money.

I'd have to take them to court, you know, like the legal battle that would ensue would cost me so much money and time and energy.

That's what sucks.

People know that, yeah, they know that, like, oh yeah, I have.

This system is not set up to serve a person being wrong.

I wish that I had, Like it would feel so good, even if nothing would come of it, to just be able to file litigation against this grocery store, Like even if I knew it would be so cool, Like if I win the lottery.

I'm gonna definitely have some money set aside just to pay, like have an attorney who gives people what they deserve, you know what.

I here for it because yes, and that's the thing about it.

So it is a fine line because even I don't have a following like you, But even with my following, I'm like, it's not that I want to use it to get my way or no.

When these but it feels like you're unjust when you're treated that way, and it's almost like you're doing it to do right by the people.

That's how I feel, because.

You're like, if it happened to me, it happened to somebody else.

Here's a I don't care if you're having a bad day.

You're in customer service.

I don't know, don't show up to work or figure out how to be a nice person.

But like you took that job.

If you don't like that job, then don't don't have that job.

Yeah, like.

That you just have Like you can't be the person in customer service and act that way except that you're allowed to nowadays.

Yeah, there's no there is no.

There's no like recourse against it other than like I said, the power of social media, right calling them out, Adeptis.

Fries, that's very serious, Jet Blue.

Your no the taxes is like one of the worst.

Tax situation and.

You're talking about hormonal imbalance and stress.

Yeah.

I would literally I would be on the phone like cussing them out and I was like, I'm sorry, but I was I was like, what the fuck?

How Like, I mean, you have told me a little bit about that before, So I know when you say a lot of money that you owed, what that is no matter if anyone's listening, like, oh, you can still be polite, you wouldn't.

In that circumstance, you would lose your because the fact is, if let's say that, like things could happen in someone's life where they couldn't recover that they spent it because they thought that they right had it because their accountant that they were paying.

So it's that's very serious and.

Listen, I am like where I was, where we were financially three and four years ago is not where I'm at financially right now.

But I still have to pay the taxes from when I was three and four years ago.

Uh huh.

Like my Florida house is up for sale, Yeah, and honestly, it's been up for sale for a hot second.

The market sucks right now, but it is one of those things where I'm like, Okay, I mean, part of the reason it's not that I can't afford the house.

I still can't afford the house, but it's like I'm not going as much as I was.

It's a big investment for not going as often as I was.

But also I'm like, great, I need to get the equity out of that, get this tax situation handled, and then use the rest of it for investing in my beverage line.

Girl, I'll buy it.

You have like a rent to own situation, though I need a buy now, pay later.

Girl.

I love the house, say I love the house.

I just want the furniture out of that house.

Honestly, I just want that house to sell so I can take my furniture from it and put it in this house.

Oh my god, can imagine if I bought that house with no furniture.

We would do some bean bags in the middle of the great room.

All you need the place to rest your head.

That's true.

Listen, We'll bought some sleeping bags.

No, actually, you and I are talking about Listen, to you did not respond to my text message the other day.

Also, why I need you to stop traveling here?

I'm here.

Donald and I were talking about doing a retreat, yeah, in November at that house.

Mm hmmm, since it hasn't sold, it's perfect for it.

It's perfect for it, and we'll get into details.

But retreat at the house a one day event.

And I sent you the hotel for the one day event to look out.

I did.

I looked it over, but you didn't respond.

I didn't know what to say.

I was gonna, well, here's the thing, actually, oh yeah, I started how I do like it?

I started writing a text to be like love it?

Do you want me to call get information?

Get?

And then I was like, don't don't write check your app your cash baby.

You're playing with your n You can't be calling a hotel right now.

But I was like, okay, I'll get on that as soon as I get back here.

We are that you just said right checks kick if.

I was like, oh, oh good, are we planning this retreat or not.

I'm trying to figure out what to do with this house.

Am I leaving it on the market?

Am I taking off the market?

Am I planning a retreat.

No.

I actually randomly texted you when I was in Arizona, like when I came into the restaurant or something from the pool and I typed out something like love the hotel, let me know if you want me to And then I was like no, I was like, what you're doing having a good day?

That's that?

Okay?

That was the most random text.

I got this text from D and it was like, literally, he's gone, he's in Arizona.

It's it's like a Saturday, and he's like, hey, boo, how's your weekend going?

Yea, Honestly, I'm going to be I don't even know if I should say this.

It was such a mind fuck because I'm a girl and I'm pathetic goodt times and h and I responded to you and I was like good how are you?

And you didn't respond for a really long time, and I was like, is he checking to see if I'm home?

For some reason?

Is somebody asking him to check and see if I'm home?

Oh my goodness, I like went done this whole thing because I was like, why did he ask?

Like you're away with your family?

Like it was just such a.

Weird, well, that's what happened.

I wrote this whole thing like about a tree, what needs that?

Next steps?

And I was like, but it's a holiday weekend.

But then I was already invested in texting you, and I was like, I won, I should do it.

That's literally glad to know where that came from, because it really was.

I mean, listen, I'm here for a check in always.

But it was just really funny because it's because it was.

Like, Hey, how you do it?

And I responded back immediately because my phone is always in Holid.

Yeah, he responded back, and I was like, that is funny.

Wow, customer service.

Yeah, maybe you know what.

I like to think that us talking bringing this issue to the world will cause a shift in the current way that things are done, because it just ain't right and we should be treated with a little more respect and a little less of the bullshit in these people.

I just think, yeah, like I was, and also I'm.

Sorry, but it does come from two people who have worked in customer service for it and any kind of work when you work with people, there's customer service aspects and so it's not like anti if anything, I empathize in side with and understand customer service workers, especially people who are like on the front lines, you know, like a cashier.

I can't imagine.

I was watching we went to the movies the other day and the person who was scanning everyone's tickets, or we went at Universal City Walk, so it was when we drove into the parking garage and they just check in one car after the other, and I was like, bless these people, because that's a hard job.

Even though that's not hard to do, it is hard to over and over and over again deal with people.

Yes, however, I'm gonna take I'm gonna play the devil's advocate and say, usually people at the grocery store are not very rude.

Like when I'm checking out to get my groceries, I'm there's no reason, like I'm you're nice to the cashire Why are you They ask you how your day is great?

You're buying the things.

They usually like, oh this tastes good.

All.

I like that, Like you're not getting harassed.

You're checking in an amusement park.

There's like for the car.

Yes, it might be monotonous, but you chose the job.

But usually that's not a position where you're gett yelled at.

I could see the airport because again the airport.

Is like high stress.

But nonetheless, first of all, airlines check your people when you hire them.

Make sure you're treating your people well so that then they treat your customer as well.

But like, there are a lot like it's servers, you know, you wait, tables, you get man, you know you're coming out to eat.

You would think like just be nice, like don't be rude to your server.

Yeah, you never know.

I never did anything terrible, like, but you like, these are people handling your food.

Be nice.

Listen.

If you want to send something back, fine, be nice about it.

Like they didn't cook your food.

The kitchen did.

And if the kitchen's busy, sometimes they mess something up, not because they have it out for you and I understand you're hungry, and then all of a sudden, you know, you get angry and blood sugars imbalanced and you can't believe they messed up your salad.

Yeah, okay, let's take a deal.

Yeah, Like on the set of eighty Day, I had I need a shake meltdown moment.

But when we were they wanted me to film for the reality was like, I mean a shake, I'm not a robot.

I mean, listen, I've had definitely moments on set that is very high stress, and that's not really yelling at anybody.

That's more just like the pressure, like you're in a pressure cooker under the light.

You're hungry, you're performing, it's hot, you're tired, you're sore sometimes.

But again, it's just really more being aware that you're a human being.

I'm a human being.

Let's treat each other with respect unless somebody starts being.

Rude to you first.

But again, if we just both enter into situations knowing not to be rude to each other.

Yeah, like we're here to do literally, that cashier is there to check people out.

You have a service to perform exactly, and I was just there to do my part buy some stuff and there was no shadiness about the transaction at all.

You know.

It made me think about did you read about the recent story of j Lo being turned away when she was I think it was from a Chanelle store and she might have been in Europe, it was another country for sure, okay, And she went in and the security guard stopped her.

Why And I don't there's a lot of speculation in this story, but she handled it so classy and was like okay and left and went to another store, and this store was, like I guess later, very apologetic, but she was just like no, like, But I was like, man, if they can do that, if they can act like that to Jlo, why don't you stop Jaylo?

None of us have any hope, That's what I mean.

Jaylos could literally come curl up next to me and nell in bed if she needed place to stay, Like, Jaylah should have an open door policy as far as I'm concerned to.

Any place in the way way, even if you don't know she's Jaylo, which what rock are you living under?

Why would you stop anybody from coming into your store?

Well?

And then yeah, like and then they felt bad when they found out it was Jaylo.

But you know what, maybe that's the thing in customer service.

You should treat about one like their jay Lo, like you know they're Jaela.

Yeah, it shouldn't be about if I'm Jaylo or not, like there are some listen okay one other time?

Are we okay on time?

Yep?

So when I things were taken off with body like I think twenty one day fixed, twenty one day fix extreme, maybe hammer and chisel Era.

Okay.

So I'm like three years zep in doing well, and I wanted it was time to trade in my car, like to my lease and get a different car.

And I wanted to get a range Rover.

And I went to a range Rover dealership here in LA And.

What was the car you were trading in?

I had a like a four door Mercedes okay, that I had lease.

The lease was up.

I wanted to go into an suv and listen, especially then because I was working so much.

I was always in my workout clothes and listen if I had been at the office and developing and blah blah blah.

My hair was probably in a crazy bun and I didn't have makeup on my face, and I was in my workout clothes.

So I came blah blah blah.

I go in.

I know what I want.

I want the white.

I want the black, like I know what I want.

And gentleman comes up to me, Can I help you?

I said, yes, you know, looking for range Rover this one.

And I'm explaining to him what I want, and he like, he's kind of got an attitude towards me a little bit, which is weird, Like I'm walking in.

I want it get a car from you.

You're here to sell cars.

I'm here to buy it.

Your car it's very expensive.

I'm here to buy it.

And he's giving me attitude as if I can't afford the car, and he like walks me outside and he shows me like this gold one and like he's like, oh, and it has like the footrail when you open it.

And I was like, no, that's not what I want.

I want the white with the black, and I definitely don't want the footrail.

I definitely don't want gold.

And he was like.

Basically like, well, I don't think.

I don't know if you could afford this anyways, Like that's what he said to me.

I don't know.

Like we went back inside because he was like, well, let me see if we have anything in stock, and he like types it in and he's.

Like, I don't think you could afford it.

Okay, this is the one time I would I ever said this, but it was so perfect in the moment.

I looked at him and I said, my name's Autumn Calibreeze.

Why don't you google me?

And I got up and I walked out and I drove to a different drove for dealership one on Sunset and I'm there and I'm literally they're awesome.

They help me, da da.

I'm like signing the least there and my phone rings and it is this guy from the other dealership and he's like, I'm really sorry.

I was just intimidated by you, like if you come back, I can help you.

And I was like, no, I said, I'm at the dealership on Sunset and I just signed my lease.

You weren't intimidated.

You thought I couldn't afford it because I didn't come in dressed up head to toe.

Yeah, And I just hung up.

But it was like that one time where it was like, you're judging me because I didn't come in dressed to the nines.

You have no idea what I can afford.

There's plenty of people that are like that, hard workers, you know, have done well, save their money, budget of their money, and they can afford and they get judged because maybe they're not dripping in finesse and it's like, oh, you know like pretty women.

Yeah, I don't think we have anything for you.

I have to go shopping now, yeah, like fucking that's that's the ultimate Bucky, like telling that guy to google me, Like I said, I don't.

I've never said that sense and I just would like that was so not typical.

Oh but it.

Was so good because I knew he did, Like I knew all of a sudden he was like as soon as I said it, he got this look on his face, like, oh.

Shit, my my first apartment ever that I paid my rent in cash.

It was a different time and the it was in my hometown and the woman who was like the property manager who I signed my least with all the things.

I was about to go on a road trip vacation.

We were doing a houseboat vacation at Lake Cumberland, and she was coming to pick up my rent.

That's what she always did.

I literally handed her the cash.

Okay, it was my first go around.

I know there's a lot about that that's also not good for me, but whatever, that's what we were doing.

And it had been working for like ten months.

Say this apartment, well, my friends were all there, we needed to leave.

We had to be at the marina by a certain time and she was late.

She hadn't showed up, so I called her and I was like, where are you?

I told you I had to leave.

You said you were going to be here thirty minutes ago.

She was like, I'm fifteen minutes away.

Just put the envelope in your mailbox.

Tell me you didn't.

I did.

Oh shit, that was a mistake, I know, But so I leave.

Whatever.

We're on the vacation.

And two days later into the vacations, five day vacations, she calls me and says, I just got your house.

The money's not there.

I was like, what do you mean you just got to the house.

You said you were fifteen minutes away two days ago, days ago, the mailman is coming, exactly, The mailman is richer.

Now, like, it's not my fault.

You said you were going to be there.

And she said, if you can't afford to pay your rent and go on vacations, maybe you shouldn't go on vacations and autumn.

Oh my moment, I said, are you kidding?

Do you know who I am?

I could buy and sell you in a week where I came from.

But I was so mad.

I wanted her to feel small, because.

That's how these make you feel.

That's how they make you feel.

Yeah, there's nothing you can do.

Your trash disposable.

Yes, and that's why it's not like, uh, it's not when anyone does something like that, it's not us trying to be like we're better than you.

It's just trying to get some of the humanity that they've stripped away from you back.

Like I'm sorry, I didn't know that I was going to be shamed for walking in here trying to buy one of your brand new range rovers.

I thought that was something you wanted.

Yeah, I didn't know you didn't want to make money.

Yeah, my bad.

Yeah, I'll take my money somewhere else.

Yeah.

I hope we made other people feel a little seen.

Today I definitely feel better.

So thank you all for listening and indulging in our customer service.

Yeah, bad experience.

You've had bad customer service experiences, and you need to vent about it.

You can always email us Everything's Perfect podcast at gmail dot com.

Let us hear it.

That's right.

Also, I'm here for a little of the salacious, like if it went a little crazy for.

All that tell us.

Also, if you're an attorney, you want to take down these big college we can work together.

We'll start a class action.

Yeah, let me know.

We got we got a list of people.

But so next week, I think we'll be in a better place.

Yeah.

Join us then for a little bit more uplifting episode.

Yes, until next time.

We'll see you guys next week.