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Episode 9: Dr. Lynda Davis

August 4

33 mins

Episode Description

Join Chris Hale, CEO of VIQTORY, for a powerful conversation with Dr. Lynda Davis, the Chief Veterans Experience Officer at the U.S. Department of Veterans Affairs. A veteran, former DoD leader, and champion for military families, Dr. Davis shares how the VA is reshaping its culture to serve veterans, caregivers, and survivors with empathy, respect, and innovation.

In this wide-ranging interview, Dr. Davis discusses:

🔹 The origins and mission of the Veterans Experience Office (VEO)

🔹 How customer experience principles improved trust in the VA (from 55% to 80%)

🔹 Groundbreaking initiatives like MyVA411, Red Coat Ambassadors & Commit to Sit

🔹 How the VA is preparing transitioning service members before they separate

🔹 The importance of early outreach, community partnerships, and VetResources

🔹 Her personal journey from Army officer to executive roles in the VA and DoD

🔹 Why trust is the new core metric for veteran satisfaction

Whether you’re a veteran, caregiver, policymaker, or advocate, this is a must-watch conversation about building a VA that truly puts veterans first.

🔔 Subscribe to G.I. Jobs for more interviews, insights, and resources that empower the military community: ⁠https://www.youtube.com/@gijobsmagazine

📬 Sign up for VetResources: https://www.va.gov/vetresources #VeteransExperience

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