Episode Transcript
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welcome to the art of succession podcast
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with Barrett young join us as we explore
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the strategies stories and insights that
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shape the Journey of leadership
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Transitions and business success no
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matter where you find yourself along the
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journey this is the podcast where you'll
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find the tools to make it happen I would
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get involved in other aspects like sales
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and whatnot but nowhere near to the
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extent that I am now you know retirement
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was something that he never thought he
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would do um you know we'll figure it out
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when we'll figure it out when the
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biggest lesson I learned was how to just
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put one foot in front of the other my
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name is Barrett young and this is the
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arst succession podcast my guest today
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is Garrett Noak president of lamothermic
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a Manufacturing Company in New York
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Garrett welcome to the artistic
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session thanks for having me
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Barrett so we've got a story that we're
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gonna unpack today uh your father was
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the president of the company and then he
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unfortunately passed what year did he
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pass in uh
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2022 okay so he passed just just under
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three years ago and you found yourself
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at the age of 25 taking over this
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Manufacturing Company um before we get
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into that what what's interested you in
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telling this story today on the artist
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succession um hopefully reaching the one
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person out there that's in my shoes and
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can look back and say
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you could do it
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too all right I appreciate that thank
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you so much for being open and candid in
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this interview so did your father start
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the company just tell me a little bit
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about the origin of the company quite
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briefly sure um yeah so we make
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investment
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castings um for commercial industrial
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use um anything you can think of dad
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founded the company back in 1976 he was
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working for the company that builts our
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induction furnaces that we used to melt
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um the metal and he was working for that
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company and um was getting a little
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stagnant in that role and said I I can
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do this whole casting thing too and went
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and uh built the company so he uh
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started in my grandparents basement and
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got a location here Cold Springs down
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the road couple years later moved to
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Pauling and now we're in Brewster we've
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been here for probably about 30
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something years so okay kind how it
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started so you grew up in this business
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then I did I've been running around this
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place since I was you know yay tall with
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my scooter and my old Sony
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Walkman okay did did Dad have any
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co-founders or anything or uh uh he
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started the business uh with a college
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roommate um and they
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saw different Visions for the business
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so they split ways my uncle joined the
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business so my father and my uncle uh
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really kind of built it from the ground
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up okay gotcha uh is your uncle still in
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the business or uh as of last year uh he
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is retired and it's me okay all right so
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your your father then wasn't 100% owner
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at the time of his passing correct but
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he was the acting president and and
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running the company that's correct okay
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uh had you been involved in the business
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tell me a little bit about your
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involvement up up until that point sure
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um like I said I've been running around
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these walls since I was a little kid and
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when I became 16 I started working in
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the business you know officially rather
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than just helping my dad push the button
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a kid um and I would come here after
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school when I was in high school and
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work a couple hours here a couple hours
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there I'd come in on the
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weekends uh then I went to college uh I
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graduated from senior news with a degree
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in mechanical engineering and during my
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college breaks I
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would come and work kind of like a
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engineering intern if you will when I
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graduated college I got hired full-time
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as a manufacturing engineer here and
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spent probably uh let's see if I do the
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math correctly about four years doing Ma
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up until Dad's passing okay so from
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teenage years it was your purpose to
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come into the family business then yeah
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it was kind of my intent um I was really
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big into computers when I was younger
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and I went off to school thinking I'm
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going to be a computer engineer I don't
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need this dirty manufacturing stuff and
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and then one day I had a professor that
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gave a presentation in mechanical
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engineering and I just sat there and at
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the end of the presentation I said what
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in the world am I doing this is so cool
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and um had I do it all again I'd
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probably gone to school for
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manufacturing engineering rather than
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mechanical engineering but yeah that's
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what kind of flipped the switch and one
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day I just kind of made the decision I
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think this is what I want to do and it
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still is what I want to do okay
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interesting um and give me just a
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ballpark on the size of the company like
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number of employees uh volume or
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anything like that that you're you're
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comfortable sharing sure
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um we've been as high as probably about
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130 people um currently we're about
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53 um when I took over the business we
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were at um about 70 in change um 2024
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was a slower year than I had liked um
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but we resided in a 50,000 foot facility
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we've run as much as three shifts almost
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247 for the most part um um we're about
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$12
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million okay are I mean do you have like
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large Supply or large customers or is it
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more small order like what's that look
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like um a little bit of everything um we
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have some very large customers that make
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things that you and I use every single
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day you see them all around the world in
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terms of automotive and I got the guy
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down the road that's rebuilding you know
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a barn and want some door handles made
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so uh everything in between okay so I'm
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I'm just trying to get a I'm trying to
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get some context here of what you're
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stepping into at at 25 years old so what
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I stepped into I'd say you know we're we
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haven't grown all that much about a12
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million company we had about 70 change
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employees running three
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shifts pretty stable other than like
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supply chain issues and covid and stuff
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like that so that's kind of what I what
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I stepped into I was going to say that's
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about the timeline it sounds oh yeah
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that was a um a painful time in terms of
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the supply chain and Co and everything
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yeah um but it's a wellestablished
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business um when I got into it I
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definitely saw room for improvement and
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there were some red flags in my
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mind but when Dad pass past it was kind
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of my first priority to take care of
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some of those things when I stepped in I
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was kind of like drinking out of a fire
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hose you know I had gone to school for
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engineering I think what I'd say is
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proficient in doing some of the
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engineering things
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here had no formal training and how to
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run a business or any of the legal or HR
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matters or anything like
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that yeah prior to his passing what was
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your what was your role were you a
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department head or shadowing him what
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what did that look like just a
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manufacturing engineer um I was
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developing processes for the products
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that we
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manufacture
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um from you know Soup To
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Nuts but that was really kind of it my
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Niche was in engineering and I would get
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involved in other aspects like sales and
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whatnot but now I near nowhere near to
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the extent that I am
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now so I was kind of just dipping my
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toes in the water dad didn't really have
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a succession plan which was kind of the
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hardest part for me gotcha but prior to
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that you were I mean how many mechanical
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engineers would you guys have on staff I
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mean one of 10 one of three what about
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one of three one of four okay gotcha so
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you're kind of in the middle even though
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you're you know the owner's kid and
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everything like that have been running
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around doing this for six years
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but so you don't have like department or
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budget uh responsibility or anything at
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this point no at that point no not at
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all okay um and your father passed of
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cancer correct yeah he lost his third
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battle unfortunately I'm sorry uh how
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how many years has had he been uh
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fighting this um so he got red
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diagnosed um with cancer in 20 20 so on
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top of Co which was a nightmare in
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itself um that's when he was diagnosed
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so we spent you know two and change
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years battling what everyone else was
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battling in terms of the world of Co and
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whatnot and we were battling you know
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dad being sick let you know Co aside
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imuno
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compromised a difficult way of living
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if you will um it was a very emotional
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time in my life and you know when I
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think about it it's still
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emotional
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but it was something
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that you know you do the best you
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can yeah prior to that his first two uh
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bouts with with cancer I mean were you a
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a child when he first was diagnosed
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yeah I was a child I don't remember how
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what age I was but I I was too young to
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understand um and it was difficult on my
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mom
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and my brother was a little bit too
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young to understand but my sister
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understood by the time I understood what
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had happened it had happened and you
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know he was in remission for you know 18
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years or something like that I don't
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know the exact amount okay almost your
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entire life then yeah yeah and
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um um his second
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battle was when I was in college
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so we thought that kind of cleared up
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and then it progressed into a different
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or was a you know it became a different
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type of cancer so it was you know we're
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going down the road this way and it said
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well we're going that way type of
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deal
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okay I appreciate you sharing that I
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know it's it's touchy and emotional sure
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um so you you came in sounds like right
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before the third bout with cancer
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started again yep and and you said he
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passed without a succession plan
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so I I I mean succession planning for
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any business owner is hard enough
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already we don't want to you know we
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don't want to admit that there's an end
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out there um I imagine fighting cancer
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you just have to stay optimistic and not
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give in to that is that is that why he
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was wasn't putting he wasn't
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prioritizing succession planning do you
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think can't really tell you what was
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going through his head other than it
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wasn't um on the top of his to-do list
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my dad like me loved what he did and you
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know retirement was something that he
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never thought he would do um you know
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we'll figure it out when we'll figure it
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out when well when came and
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gone so it wasn't something that he was
275
00:12:30,440 --> 00:12:34,839
really
276
00:12:32,639 --> 00:12:38,880
um thinking
277
00:12:34,839 --> 00:12:41,079
about okay how much planning had he done
278
00:12:38,880 --> 00:12:44,800
I mean had he had he put anything in
279
00:12:41,079 --> 00:12:48,600
place is it like a 20-year-old will
280
00:12:44,800 --> 00:12:52,480
or uh yeah we had a you know he had a
281
00:12:48,600 --> 00:12:55,240
will um but it really didn't do much in
282
00:12:52,480 --> 00:12:57,279
terms of me figuring out anything with
283
00:12:55,240 --> 00:13:00,760
the business there was
284
00:12:57,279 --> 00:13:04,600
a um
285
00:13:00,760 --> 00:13:05,800
you know outdated drafts of things but
286
00:13:04,600 --> 00:13:09,320
nothing too
287
00:13:05,800 --> 00:13:11,560
crazy gotcha so I mean if we can can we
288
00:13:09,320 --> 00:13:14,560
talk about this for a little bit because
289
00:13:11,560 --> 00:13:16,399
a lot of people think you know wills and
290
00:13:14,560 --> 00:13:17,760
Estates and trusts and things like that
291
00:13:16,399 --> 00:13:20,519
and they think oh if I just write it
292
00:13:17,760 --> 00:13:21,399
down in that it's going to take care of
293
00:13:20,519 --> 00:13:25,079
the
294
00:13:21,399 --> 00:13:28,040
family but business owners need an
295
00:13:25,079 --> 00:13:31,199
operations plan I mean there's oh that's
296
00:13:28,040 --> 00:13:32,519
the majority of it in my opinion um
297
00:13:31,199 --> 00:13:34,639
doesn't matter what you put down on
298
00:13:32,519 --> 00:13:36,720
paper if you don't have a plan to
299
00:13:34,639 --> 00:13:39,519
execute who cares what's on paper you
300
00:13:36,720 --> 00:13:41,720
won't be able to do it yeah especially
301
00:13:39,519 --> 00:13:44,320
if if you don't have a family member
302
00:13:41,720 --> 00:13:46,440
involved in the business or signing
303
00:13:44,320 --> 00:13:49,440
power over checks and bank accounts and
304
00:13:46,440 --> 00:13:51,720
things like that um it could take months
305
00:13:49,440 --> 00:13:56,360
to try to unfreeze assets or get in
306
00:13:51,720 --> 00:13:59,120
contact with a with a um Trustee of a
307
00:13:56,360 --> 00:14:02,920
any estate plan but you've got payroll
308
00:13:59,120 --> 00:14:04,800
coming up this next week so yeah um
309
00:14:02,920 --> 00:14:07,320
lessons learned that you want to share
310
00:14:04,800 --> 00:14:12,480
or re or just enforce from
311
00:14:07,320 --> 00:14:14,680
that um the biggest lesson I learned was
312
00:14:12,480 --> 00:14:18,560
how to just put one foot in front of the
313
00:14:14,680 --> 00:14:21,720
other every day for quite a long time
314
00:14:18,560 --> 00:14:24,600
until I was starting to feel confident
315
00:14:21,720 --> 00:14:28,040
in what I was doing U we
316
00:14:24,600 --> 00:14:30,040
have had and still have u a wonderful
317
00:14:28,040 --> 00:14:33,079
team that helped me
318
00:14:30,040 --> 00:14:34,920
get through it um to a point where I
319
00:14:33,079 --> 00:14:37,399
felt a little bit more
320
00:14:34,920 --> 00:14:39,040
stable but the biggest lesson I take
321
00:14:37,399 --> 00:14:41,279
away like I said is just learning how to
322
00:14:39,040 --> 00:14:41,279
keep
323
00:14:41,320 --> 00:14:52,279
going a a a good therapist and um some
324
00:14:47,040 --> 00:14:52,279
good hard work goes a long way and
325
00:14:53,399 --> 00:14:58,440
organization learn as much as you can
326
00:14:56,000 --> 00:15:02,320
every day because you don't want to be
327
00:14:58,440 --> 00:15:02,320
rushed to do at all a short period of
328
00:15:02,480 --> 00:15:08,480
time I mean if you don't want to please
329
00:15:05,240 --> 00:15:12,720
stop me sure but talk me through that
330
00:15:08,480 --> 00:15:15,320
first month after he passed I mean you
331
00:15:12,720 --> 00:15:16,920
have to wake up you have to go in and
332
00:15:15,320 --> 00:15:19,480
then you also have employees who've
333
00:15:16,920 --> 00:15:23,079
probably been working with them for 15
334
00:15:19,480 --> 00:15:27,680
20 maybe even 40 years at this point and
335
00:15:23,079 --> 00:15:29,759
you have to get them to show up and do
336
00:15:27,680 --> 00:15:32,839
the work I mean was there grief
337
00:15:29,759 --> 00:15:37,199
counselor involved for the team or just
338
00:15:32,839 --> 00:15:39,880
a lot of touching checking in and um a
339
00:15:37,199 --> 00:15:44,319
lot of checking in yeah I'll tell you as
340
00:15:39,880 --> 00:15:44,319
as much as I can from the beginning
341
00:15:44,720 --> 00:15:51,839
um I remember the morning that dead had
342
00:15:49,199 --> 00:15:53,759
passed and we got a call from the doctor
343
00:15:51,839 --> 00:15:57,440
saying you know this was the
344
00:15:53,759 --> 00:16:00,680
end and that for me is where it started
345
00:15:57,440 --> 00:16:03,680
um obviously took the day off
346
00:16:00,680 --> 00:16:06,880
and we waited for the end to come it was
347
00:16:03,680 --> 00:16:06,880
kind of slow and
348
00:16:07,279 --> 00:16:15,560
painful I took about two days off to
349
00:16:11,519 --> 00:16:18,920
grieve and I came into the
350
00:16:15,560 --> 00:16:22,639
office and that's when I said all right
351
00:16:18,920 --> 00:16:22,639
it's it's time to keep
352
00:16:22,720 --> 00:16:30,680
going everyone here was holding the
353
00:16:26,160 --> 00:16:32,560
weight for me and my uncle was here and
354
00:16:30,680 --> 00:16:36,160
he said all right Garrett it's time to
355
00:16:32,560 --> 00:16:39,199
go you I said all right let's do it and
356
00:16:36,160 --> 00:16:43,000
the next you know several weeks it was
357
00:16:39,199 --> 00:16:46,480
all right well Dad has a empty desk here
358
00:16:43,000 --> 00:16:48,199
um what do I do with that I spent a lot
359
00:16:46,480 --> 00:16:50,160
of time cleaning the desk because Dad
360
00:16:48,199 --> 00:16:53,600
has all these files what are
361
00:16:50,160 --> 00:16:56,199
these went through those
362
00:16:53,600 --> 00:16:58,199
um yeah I was checking in with myself
363
00:16:56,199 --> 00:17:00,639
checking in with the people that work
364
00:16:58,199 --> 00:17:02,880
for me you know
365
00:17:00,639 --> 00:17:05,319
it was a difficult time for
366
00:17:02,880 --> 00:17:07,679
everyone but everyone kind of stood on
367
00:17:05,319 --> 00:17:10,000
each other's shoulders it
368
00:17:07,679 --> 00:17:11,919
was you know this is what Dad would have
369
00:17:10,000 --> 00:17:14,959
wanted dad would want would have wanted
370
00:17:11,919 --> 00:17:17,079
us to do it this way and while you know
371
00:17:14,959 --> 00:17:19,679
that's kind of hard in today's way of
372
00:17:17,079 --> 00:17:23,400
thinking at the you know immediate month
373
00:17:19,679 --> 00:17:27,240
after his passing was
374
00:17:23,400 --> 00:17:28,960
um you know let's let's make Dad proud
375
00:17:27,240 --> 00:17:32,440
and let's keep you know doing the thing
376
00:17:28,960 --> 00:17:34,840
I need to get done and uh it was
377
00:17:32,440 --> 00:17:37,480
probably a week or two after that I said
378
00:17:34,840 --> 00:17:39,400
all right I need to learn what to do
379
00:17:37,480 --> 00:17:40,480
like I said we have a team that that
380
00:17:39,400 --> 00:17:44,160
kept me
381
00:17:40,480 --> 00:17:47,120
going but a lot of the the growing pains
382
00:17:44,160 --> 00:17:49,840
were me figuring it
383
00:17:47,120 --> 00:17:54,120
out and you
384
00:17:49,840 --> 00:17:56,000
know kind of by the way it goes making
385
00:17:54,120 --> 00:17:59,080
it my own
386
00:17:56,000 --> 00:18:01,480
style I I didn't have a whole lot of
387
00:17:59,080 --> 00:18:03,880
time working with my dad in the capacity
388
00:18:01,480 --> 00:18:06,760
of what it means to run a business I had
389
00:18:03,880 --> 00:18:09,200
time with him doing engineering related
390
00:18:06,760 --> 00:18:10,559
projects but I have no idea what my dad
391
00:18:09,200 --> 00:18:13,880
would have said on half the things I
392
00:18:10,559 --> 00:18:13,880
needed to ask him about running a
393
00:18:14,200 --> 00:18:19,600
business so who I mean who were you able
394
00:18:17,120 --> 00:18:21,360
to lean on during this time had your
395
00:18:19,600 --> 00:18:26,240
uncle had any experience running the
396
00:18:21,360 --> 00:18:28,600
business too or um advisor CPA anything
397
00:18:26,240 --> 00:18:30,960
attorney yeah I had a a good amount of
398
00:18:28,600 --> 00:18:34,280
people people um our general manager
399
00:18:30,960 --> 00:18:37,280
that was running the plant for you
400
00:18:34,280 --> 00:18:40,159
know 30 about 30 years or something at
401
00:18:37,280 --> 00:18:42,760
the time really has a good grasp on the
402
00:18:40,159 --> 00:18:45,320
way the business runs and my uncle was
403
00:18:42,760 --> 00:18:48,480
here you know doing the
404
00:18:45,320 --> 00:18:50,760
same most of the the key managers I have
405
00:18:48,480 --> 00:18:55,120
were the ones
406
00:18:50,760 --> 00:18:57,120
that held their own and helped me create
407
00:18:55,120 --> 00:19:00,720
my own
408
00:18:57,120 --> 00:19:00,720
way my my first
409
00:19:01,120 --> 00:19:06,919
goal probably in the six the six months
410
00:19:03,799 --> 00:19:10,400
after my Dad's passing for me mentally
411
00:19:06,919 --> 00:19:13,520
was you know stabilize what what do I
412
00:19:10,400 --> 00:19:16,600
need to do to stabilize because I felt
413
00:19:13,520 --> 00:19:19,240
very unstable at the time you know I
414
00:19:16,600 --> 00:19:21,640
didn't know what I didn't know and U it
415
00:19:19,240 --> 00:19:21,640
was a
416
00:19:22,360 --> 00:19:29,799
rapid exercise and learning of learning
417
00:19:25,919 --> 00:19:32,440
the things I I I don't know
418
00:19:29,799 --> 00:19:37,039
I I mean a company of 70 you've you've
419
00:19:32,440 --> 00:19:39,080
got to have systems and HR and um
420
00:19:37,039 --> 00:19:41,640
accounting department sales different
421
00:19:39,080 --> 00:19:43,360
kinds of things am I am I correct in
422
00:19:41,640 --> 00:19:45,919
that and so those things had been set up
423
00:19:43,360 --> 00:19:48,840
in advance and kind of just leaned on
424
00:19:45,919 --> 00:19:50,679
those some of the things some of them
425
00:19:48,840 --> 00:19:52,280
not so much you know we don't have an
426
00:19:50,679 --> 00:19:54,679
accounting department we have somebody
427
00:19:52,280 --> 00:19:56,640
that does accounting that interfaces
428
00:19:54,679 --> 00:19:59,000
with our accountants and you know same
429
00:19:56,640 --> 00:20:02,080
thing with HR and their sales team was
430
00:19:59,000 --> 00:20:05,440
one at the time so like I didn't have
431
00:20:02,080 --> 00:20:08,720
these big you know giant teams of
432
00:20:05,440 --> 00:20:11,360
people but I had people and so they just
433
00:20:08,720 --> 00:20:13,679
kept doing while you're taking these six
434
00:20:11,360 --> 00:20:15,760
months to stabilize they're just kind of
435
00:20:13,679 --> 00:20:17,760
business as usual trying to keep things
436
00:20:15,760 --> 00:20:19,559
going the way that they had been going
437
00:20:17,760 --> 00:20:21,440
yeah I'd say that's a good description
438
00:20:19,559 --> 00:20:22,320
of it it was you know we do have systems
439
00:20:21,440 --> 00:20:25,679
and
440
00:20:22,320 --> 00:20:28,440
processes that kept things going yeah
441
00:20:25,679 --> 00:20:32,280
like you said you know business as usual
442
00:20:28,440 --> 00:20:34,240
um but from a leadership of the business
443
00:20:32,280 --> 00:20:36,960
standpoint that's really where I needed
444
00:20:34,240 --> 00:20:39,159
to to fill the gaps because anyone knows
445
00:20:36,960 --> 00:20:42,960
you know how to follow the directions
446
00:20:39,159 --> 00:20:44,520
and push the buttons but um you know in
447
00:20:42,960 --> 00:20:45,640
terms of where is the company going from
448
00:20:44,520 --> 00:20:47,880
here is
449
00:20:45,640 --> 00:20:50,919
a much larger
450
00:20:47,880 --> 00:20:53,520
question yeah uh what happen you know
451
00:20:50,919 --> 00:20:56,280
when do we decide the directions need to
452
00:20:53,520 --> 00:20:58,880
change yeah exactly and and for me that
453
00:20:56,280 --> 00:21:01,799
was the the the biggest thing
454
00:20:58,880 --> 00:21:03,480
understanding the you know prior to this
455
00:21:01,799 --> 00:21:06,679
I had no real understanding of the
456
00:21:03,480 --> 00:21:08,679
financial situation the company and it
457
00:21:06,679 --> 00:21:10,640
was all a black box to me and it was
458
00:21:08,679 --> 00:21:13,240
like all right time to open the box and
459
00:21:10,640 --> 00:21:17,200
dig in and see what's
460
00:21:13,240 --> 00:21:20,400
there all that was kind of done as
461
00:21:17,200 --> 00:21:20,400
needed as needed
462
00:21:21,039 --> 00:21:26,360
to and you know that kind of led me into
463
00:21:24,000 --> 00:21:29,200
the next phase of after I stabilize you
464
00:21:26,360 --> 00:21:31,799
know what do I learn that will help me
465
00:21:29,200 --> 00:21:33,880
grow and then how do I grow and develop
466
00:21:31,799 --> 00:21:36,200
and now I find myself in this growing
467
00:21:33,880 --> 00:21:39,640
and developing stage you know here we
468
00:21:36,200 --> 00:21:43,400
are almost uh you know three years later
469
00:21:39,640 --> 00:21:45,080
it's a totally different picture Okay um
470
00:21:43,400 --> 00:21:46,640
I definitely want to get into what
471
00:21:45,080 --> 00:21:48,120
you've done with the company and made it
472
00:21:46,640 --> 00:21:51,720
your made it your
473
00:21:48,120 --> 00:21:54,000
own I I mean I don't want you to feel
474
00:21:51,720 --> 00:21:57,200
like you're dishonoring your dad but
475
00:21:54,000 --> 00:21:59,279
what kind of messes did you find what
476
00:21:57,200 --> 00:22:01,039
kind of what kind of mess do people
477
00:21:59,279 --> 00:22:02,559
leave because they always think I can
478
00:22:01,039 --> 00:22:06,000
fix this
479
00:22:02,559 --> 00:22:08,640
tomorrow a lot of things that my
480
00:22:06,000 --> 00:22:10,640
dad didn't know about you know he was
481
00:22:08,640 --> 00:22:14,640
really great
482
00:22:10,640 --> 00:22:18,440
engineer um not so
483
00:22:14,640 --> 00:22:20,720
much a person that wanted to really
484
00:22:18,440 --> 00:22:25,200
drive a company in a direction you know
485
00:22:20,720 --> 00:22:27,360
he didn't um he didn't find that part as
486
00:22:25,200 --> 00:22:29,480
fun as an exciting as I do which is you
487
00:22:27,360 --> 00:22:32,760
know totally fine
488
00:22:29,480 --> 00:22:34,960
um I wouldn't say there was anything
489
00:22:32,760 --> 00:22:37,279
messy if I had to get close to the term
490
00:22:34,960 --> 00:22:40,159
messy it probably would have
491
00:22:37,279 --> 00:22:42,080
been just the way that there weren't any
492
00:22:40,159 --> 00:22:45,120
there wasn't a blueprint on how to keep
493
00:22:42,080 --> 00:22:49,480
going there was no if Dad piss past then
494
00:22:45,120 --> 00:22:51,159
do this type of thing um yeah there
495
00:22:49,480 --> 00:22:53,120
there was no plan I think that was the
496
00:22:51,159 --> 00:22:55,880
part that that bothered me it was I I
497
00:22:53,120 --> 00:22:59,200
knew things that had to get done
498
00:22:55,880 --> 00:23:03,960
but not from you know
499
00:22:59,200 --> 00:23:07,120
dad's planning um the size that you guys
500
00:23:03,960 --> 00:23:08,799
were at and number of employees and just
501
00:23:07,120 --> 00:23:10,679
the the size of your customers and
502
00:23:08,799 --> 00:23:13,240
everything were there I mean was there
503
00:23:10,679 --> 00:23:16,080
any fear that Revenue was going to dry
504
00:23:13,240 --> 00:23:18,559
up I don't know if your dad was involved
505
00:23:16,080 --> 00:23:22,240
in that relationship side of sales or
506
00:23:18,559 --> 00:23:25,520
not oh yeah he was and I was fearful of
507
00:23:22,240 --> 00:23:27,960
that but no one else was I'm proud to
508
00:23:25,520 --> 00:23:29,559
say we didn't lose a single customer
509
00:23:27,960 --> 00:23:31,880
over the that Dad wasn't around we
510
00:23:29,559 --> 00:23:34,000
didn't lose a single employee du the
511
00:23:31,880 --> 00:23:36,480
fact that Dad wasn't around so the the
512
00:23:34,000 --> 00:23:38,200
brand of the business remained even
513
00:23:36,480 --> 00:23:42,760
though I had concerns about
514
00:23:38,200 --> 00:23:46,880
it that's that's amazing yeah anything
515
00:23:42,760 --> 00:23:51,360
else uh around this that I haven't asked
516
00:23:46,880 --> 00:23:51,360
or um haven't PRI
517
00:23:52,120 --> 00:23:57,679
into
518
00:23:53,919 --> 00:24:00,600
um not off the top of my head no okay
519
00:23:57,679 --> 00:24:02,720
all right so the first six months did
520
00:24:00,600 --> 00:24:04,480
were you able I assume within the first
521
00:24:02,720 --> 00:24:06,600
six months to stabilize the company did
522
00:24:04,480 --> 00:24:09,960
that go faster than expected did it go
523
00:24:06,600 --> 00:24:12,559
slower than expected uh it went faster
524
00:24:09,960 --> 00:24:15,520
than expected you know stabilize the
525
00:24:12,559 --> 00:24:17,720
company maybe isn't the right term
526
00:24:15,520 --> 00:24:20,320
because it's not like we were you know
527
00:24:17,720 --> 00:24:23,200
about to crash or anything it was more
528
00:24:20,320 --> 00:24:24,600
so you know we're kind of on autopilot
529
00:24:23,200 --> 00:24:27,159
and there's a time and a place for when
530
00:24:24,600 --> 00:24:28,760
you get a down you know off of autopilot
531
00:24:27,159 --> 00:24:31,600
and you know who's going to fly the
532
00:24:28,760 --> 00:24:33,799
plane type of thing um you know we were
533
00:24:31,600 --> 00:24:36,960
we were moving forward in in an okay
534
00:24:33,799 --> 00:24:38,799
Direction um stabilize for me was
535
00:24:36,960 --> 00:24:40,720
understand the systems and what are the
536
00:24:38,799 --> 00:24:44,520
next steps going to look like and yeah I
537
00:24:40,720 --> 00:24:49,360
was able to do that um a lot of hours a
538
00:24:44,520 --> 00:24:52,720
lot of soul searching quite frankly um
539
00:24:49,360 --> 00:24:55,840
you know now it was well what do I want
540
00:24:52,720 --> 00:24:58,440
to do it was no longer well what did Dad
541
00:24:55,840 --> 00:25:00,640
and I want to do it was
542
00:24:58,440 --> 00:25:04,240
what did I want to do walk me through
543
00:25:00,640 --> 00:25:06,039
that first decision to change something
544
00:25:04,240 --> 00:25:09,120
what what's going on in your mind
545
00:25:06,039 --> 00:25:12,360
emotionally you know is this the right
546
00:25:09,120 --> 00:25:14,919
thing is it too fast is it too soon talk
547
00:25:12,360 --> 00:25:18,120
talk me through that first change I have
548
00:25:14,919 --> 00:25:22,480
a bunch of them and I still have some
549
00:25:18,120 --> 00:25:26,279
today and I probably always will um but
550
00:25:22,480 --> 00:25:28,880
probably one of the biggest things is in
551
00:25:26,279 --> 00:25:32,000
the summer of 23
552
00:25:28,880 --> 00:25:37,200
uh we gutted a part of our production
553
00:25:32,000 --> 00:25:40,880
facility to revamp it um the induction
554
00:25:37,200 --> 00:25:42,440
melter that we used to melt our
555
00:25:40,880 --> 00:25:45,000
metal
556
00:25:42,440 --> 00:25:48,120
was you know had seen better days and we
557
00:25:45,000 --> 00:25:51,200
decided that we were going to buy and
558
00:25:48,120 --> 00:25:54,720
Implement a new one and the company that
559
00:25:51,200 --> 00:25:57,080
we bought the melter from is where dad
560
00:25:54,720 --> 00:25:59,720
started off his career before he decided
561
00:25:57,080 --> 00:26:02,440
to create this
562
00:25:59,720 --> 00:26:04,480
business and people that I talked to
563
00:26:02,440 --> 00:26:08,279
during the sale remember
564
00:26:04,480 --> 00:26:13,279
dead um and we
565
00:26:08,279 --> 00:26:15,159
took um at least 10 days and gutted out
566
00:26:13,279 --> 00:26:16,640
our operation where if we tried to turn
567
00:26:15,159 --> 00:26:19,919
turn the lights back on it wouldn't
568
00:26:16,640 --> 00:26:23,320
worked um we redid everything we broke
569
00:26:19,919 --> 00:26:27,399
up floors we replumbed this and redid
570
00:26:23,320 --> 00:26:30,279
the electrical lines on that um and we
571
00:26:27,399 --> 00:26:32,240
spent hour and hours and all I could
572
00:26:30,279 --> 00:26:33,720
think was is am I going to be able to
573
00:26:32,240 --> 00:26:36,840
you know turn this thing on at the end
574
00:26:33,720 --> 00:26:39,840
of the day and get back to where we
575
00:26:36,840 --> 00:26:41,840
were and it was probably the most
576
00:26:39,840 --> 00:26:44,360
stressful day of my career when we went
577
00:26:41,840 --> 00:26:48,520
to turn the machine on and it didn't
578
00:26:44,360 --> 00:26:50,520
work and I said I've spent 10 days and I
579
00:26:48,520 --> 00:26:52,080
was part of the crew too I was up on the
580
00:26:50,520 --> 00:26:54,080
boom leftt and everything and I'm like
581
00:26:52,080 --> 00:26:56,360
we spent 10 days and this thing's not
582
00:26:54,080 --> 00:26:57,919
turning on and everyone has to come to
583
00:26:56,360 --> 00:26:59,880
work two days from now and I'm supposed
584
00:26:57,919 --> 00:27:04,080
to pay people this week what do you mean
585
00:26:59,880 --> 00:27:06,360
it doesn't work and um the poor guy
586
00:27:04,080 --> 00:27:09,840
commissioning the unit um heard it for
587
00:27:06,360 --> 00:27:12,320
me but uh it was a false alarm they put
588
00:27:09,840 --> 00:27:15,159
the wrong sticker on the machine and had
589
00:27:12,320 --> 00:27:16,960
the wrong settings in but I was very
590
00:27:15,159 --> 00:27:19,039
scared you know I was I made the
591
00:27:16,960 --> 00:27:20,640
decision that we're going to revamp this
592
00:27:19,039 --> 00:27:23,880
thing and we're going to spend 10 days
593
00:27:20,640 --> 00:27:25,880
shut down we you know making this thing
594
00:27:23,880 --> 00:27:28,760
better and all I can remember is
595
00:27:25,880 --> 00:27:32,200
standing there watching my con my
596
00:27:28,760 --> 00:27:34,360
contractor Jackhammer the floor part and
597
00:27:32,200 --> 00:27:37,960
I'm sitting there all right well there
598
00:27:34,360 --> 00:27:40,679
goes that part there goes that part and
599
00:27:37,960 --> 00:27:43,559
U once he started breaking up the deck I
600
00:27:40,679 --> 00:27:46,360
was like should I have done this can I
601
00:27:43,559 --> 00:27:51,080
can I manage to turn the operation back
602
00:27:46,360 --> 00:27:52,799
on um we did it and it worked great
603
00:27:51,080 --> 00:27:56,200
something that we're all really proud of
604
00:27:52,799 --> 00:27:57,600
but boy was I scared boy was I unsure if
605
00:27:56,200 --> 00:27:58,640
I was going to be in business a week
606
00:27:57,600 --> 00:28:01,080
later after
607
00:27:58,640 --> 00:28:03,760
some of the headaches I had that
608
00:28:01,080 --> 00:28:06,880
week I mean given that was your dad's
609
00:28:03,760 --> 00:28:09,799
experience I I imagine he was that
610
00:28:06,880 --> 00:28:11,519
person running the entire show in the
611
00:28:09,799 --> 00:28:16,120
past when you guys had installed these
612
00:28:11,519 --> 00:28:19,360
right yeah and here I am call the
613
00:28:16,120 --> 00:28:21,919
shots yeah all that all that knowledge
614
00:28:19,360 --> 00:28:25,399
that was stored in his head he just he
615
00:28:21,919 --> 00:28:28,360
knew it to do kind of thing yep yep he
616
00:28:25,399 --> 00:28:30,080
did just for context because I am an
617
00:28:28,360 --> 00:28:32,840
accountant and I love this kind of stuff
618
00:28:30,080 --> 00:28:35,080
uh how many what's the dollar amount of
619
00:28:32,840 --> 00:28:37,039
the size a piece of equipment and and
620
00:28:35,080 --> 00:28:39,399
just complete install that we're talking
621
00:28:37,039 --> 00:28:42,559
about here probably when it's all said
622
00:28:39,399 --> 00:28:45,279
and done you know like labor and
623
00:28:42,559 --> 00:28:47,240
materials and Contracting in the
624
00:28:45,279 --> 00:28:48,960
unit
625
00:28:47,240 --> 00:28:51,519
uh
626
00:28:48,960 --> 00:28:54,159
probably half a million's too low but
627
00:28:51,519 --> 00:28:56,679
three quarters is probably too much okay
628
00:28:54,159 --> 00:28:59,760
somewhere in that range not exactly
629
00:28:56,679 --> 00:29:01,399
pocket change for my a business yeah
630
00:28:59,760 --> 00:29:04,880
yeah and you have how many of these
631
00:29:01,399 --> 00:29:08,360
operating one usually oh just this is it
632
00:29:04,880 --> 00:29:09,000
we had two one was broken and one was on
633
00:29:08,360 --> 00:29:13,600
the
634
00:29:09,000 --> 00:29:15,399
fritz and I mean you know when we're
635
00:29:13,600 --> 00:29:17,559
down for a day and that machine turns
636
00:29:15,399 --> 00:29:21,559
off and it's not melting metal you know
637
00:29:17,559 --> 00:29:23,799
I'm losing Revenue at tremendous
638
00:29:21,559 --> 00:29:27,279
speed
639
00:29:23,799 --> 00:29:29,159
um and I just decided you know if I if I
640
00:29:27,279 --> 00:29:31,200
could go three days without this running
641
00:29:29,159 --> 00:29:33,519
it would you know pay for the
642
00:29:31,200 --> 00:29:34,679
machine and eventually it would break
643
00:29:33,519 --> 00:29:36,240
and it would break and I didn't have
644
00:29:34,679 --> 00:29:38,559
somebody to fix it and i' have to call a
645
00:29:36,240 --> 00:29:41,039
technician and the dollar started adding
646
00:29:38,559 --> 00:29:43,080
up really quick I said we need to do
647
00:29:41,039 --> 00:29:46,720
something different
648
00:29:43,080 --> 00:29:48,919
here so all right uh after you
649
00:29:46,720 --> 00:29:52,360
identified the problem was it another
650
00:29:48,919 --> 00:29:55,519
day of refiguring everything or was it
651
00:29:52,360 --> 00:29:58,159
oh yeah it was about a day to get things
652
00:29:55,519 --> 00:30:00,080
back up and running but it was scary
653
00:29:58,159 --> 00:30:01,360
probably this one of the scariest days
654
00:30:00,080 --> 00:30:03,760
of my
655
00:30:01,360 --> 00:30:06,679
career um I started kind of going
656
00:30:03,760 --> 00:30:09,320
through my head you know what do I need
657
00:30:06,679 --> 00:30:10,919
to do to make sure people have jobs you
658
00:30:09,320 --> 00:30:12,200
know in a couple days from now and that
659
00:30:10,919 --> 00:30:14,679
they're going to stay in the payroll
660
00:30:12,200 --> 00:30:14,679
things like
661
00:30:15,080 --> 00:30:19,440
that but at the end of the day it worked
662
00:30:17,519 --> 00:30:21,039
really well I mean it was a it was a
663
00:30:19,440 --> 00:30:24,159
long project in the planning we probably
664
00:30:21,039 --> 00:30:27,600
spent eight months planning it a lot of
665
00:30:24,159 --> 00:30:28,760
hard work and commitment from everyone
666
00:30:27,600 --> 00:30:31,039
and
667
00:30:28,760 --> 00:30:34,720
I'm so glad we did it it worked great
668
00:30:31,039 --> 00:30:38,039
just boy was I terrified in the
669
00:30:34,720 --> 00:30:40,880
moment so since that since then that
670
00:30:38,039 --> 00:30:42,600
that first big project I mean have you
671
00:30:40,880 --> 00:30:45,399
what kind of Direction have you chosen
672
00:30:42,600 --> 00:30:47,760
since now you're no longer just keeping
673
00:30:45,399 --> 00:30:50,559
going in the same direction you you
674
00:30:47,760 --> 00:30:53,760
mentioned you're down about a third of
675
00:30:50,559 --> 00:30:55,480
your Workforce is it re is it shifting
676
00:30:53,760 --> 00:30:59,840
your business model or anything like
677
00:30:55,480 --> 00:31:02,120
that the biggest thing that we saw was
678
00:30:59,840 --> 00:31:04,679
during Co everyone would buy a lot of
679
00:31:02,120 --> 00:31:06,679
product from us and the supply chains
680
00:31:04,679 --> 00:31:10,080
were so disrupted that they said oh I
681
00:31:06,679 --> 00:31:12,159
better go buy more so and that pushed
682
00:31:10,080 --> 00:31:13,720
our lead times out which made somebody
683
00:31:12,159 --> 00:31:15,919
else say oh that takes a long time to
684
00:31:13,720 --> 00:31:17,360
get my product better buy more so people
685
00:31:15,919 --> 00:31:19,840
bought and bought and bought kind of
686
00:31:17,360 --> 00:31:21,679
like toilet paper I mean you go through
687
00:31:19,840 --> 00:31:24,240
castings a lot slower than you do toilet
688
00:31:21,679 --> 00:31:27,559
paper though right so we kind of saw the
689
00:31:24,240 --> 00:31:30,240
flip side of people um having too much
690
00:31:27,559 --> 00:31:34,639
in on their shelves and that's kind of
691
00:31:30,240 --> 00:31:36,320
what we saw in late 23 through 2024 so
692
00:31:34,639 --> 00:31:38,480
that was kind of our reducing head count
693
00:31:36,320 --> 00:31:40,600
we're on our way back up now um we're
694
00:31:38,480 --> 00:31:43,080
actively hiring people and I see nothing
695
00:31:40,600 --> 00:31:47,039
but some really great things for 25 and
696
00:31:43,080 --> 00:31:49,639
26 in terms of new business um the
697
00:31:47,039 --> 00:31:53,000
direction I'm taking the company is it's
698
00:31:49,639 --> 00:31:56,159
different than what Dad would do um we
699
00:31:53,000 --> 00:31:58,559
are not an ISO 90001 certified company
700
00:31:56,159 --> 00:31:59,360
but hopefully by the end of March we
701
00:31:58,559 --> 00:32:01,000
will
702
00:31:59,360 --> 00:32:04,559
be
703
00:32:01,000 --> 00:32:09,320
um and and what's that mean for you guys
704
00:32:04,559 --> 00:32:12,960
um ISO 90001 is a international standard
705
00:32:09,320 --> 00:32:14,559
that dictates Quality Management Systems
706
00:32:12,960 --> 00:32:18,240
you know basically the way you run your
707
00:32:14,559 --> 00:32:20,080
business and how do you follow the
708
00:32:18,240 --> 00:32:22,880
processes that you have and ensure that
709
00:32:20,080 --> 00:32:24,320
the business is in tune for risks and
710
00:32:22,880 --> 00:32:26,080
things like that and there's a you know
711
00:32:24,320 --> 00:32:29,880
a portion of succession planning you
712
00:32:26,080 --> 00:32:32,120
know in that standard if you will um so
713
00:32:29,880 --> 00:32:33,679
for us it means getting new business
714
00:32:32,120 --> 00:32:35,960
because we essentially will hold their
715
00:32:33,679 --> 00:32:37,880
certificate that says we have got
716
00:32:35,960 --> 00:32:39,200
through the checklist of what you're
717
00:32:37,880 --> 00:32:40,639
looking for you know it's a pretty
718
00:32:39,200 --> 00:32:43,240
competent industry
719
00:32:40,639 --> 00:32:44,880
certification um it's it's a culture
720
00:32:43,240 --> 00:32:47,440
shift it's you know we're going to do
721
00:32:44,880 --> 00:32:49,039
things by the book now rather than go by
722
00:32:47,440 --> 00:32:50,440
the seat of our pants and if we say
723
00:32:49,039 --> 00:32:54,120
we're going to do this we're going to do
724
00:32:50,440 --> 00:32:57,679
this um it's a it's a culture
725
00:32:54,120 --> 00:32:58,519
change you know Dad wasn't big on on
726
00:32:57,679 --> 00:33:02,559
that
727
00:32:58,519 --> 00:33:04,159
that uh that way of going but it's
728
00:33:02,559 --> 00:33:06,440
something I think is really valuable for
729
00:33:04,159 --> 00:33:08,360
the business because if you implement
730
00:33:06,440 --> 00:33:10,080
the requirements of the certification
731
00:33:08,360 --> 00:33:13,639
it'll make your business better and
732
00:33:10,080 --> 00:33:15,399
it'll open doors for New Opportunities
733
00:33:13,639 --> 00:33:18,480
so it's something we've been working on
734
00:33:15,399 --> 00:33:22,200
for the last probably close to a year
735
00:33:18,480 --> 00:33:24,720
now okay so it's more of a reliability
736
00:33:22,200 --> 00:33:27,240
certification not like a tolerance or a
737
00:33:24,720 --> 00:33:30,399
Precision kind of measurement of what
738
00:33:27,240 --> 00:33:33,360
you could do some of it is
739
00:33:30,399 --> 00:33:35,519
um for the most part yeah it's you know
740
00:33:33,360 --> 00:33:37,480
are you doing what you say you do and do
741
00:33:35,519 --> 00:33:40,720
you have ABC to make sure that your
742
00:33:37,480 --> 00:33:43,840
company Works U you know in this
743
00:33:40,720 --> 00:33:47,159
manner um you know I'm I'm targeting
744
00:33:43,840 --> 00:33:47,919
markets that uh and customers that I
745
00:33:47,159 --> 00:33:51,480
feel
746
00:33:47,919 --> 00:33:52,919
are really good for the business and
747
00:33:51,480 --> 00:33:54,440
while I'm never going to kick a customer
748
00:33:52,919 --> 00:33:56,960
out a
749
00:33:54,440 --> 00:33:59,559
door focusing my efforts on the ones
750
00:33:56,960 --> 00:34:02,240
that matter more than that you know I'm
751
00:33:59,559 --> 00:34:05,039
getting a good Roa good Roi
752
00:34:02,240 --> 00:34:08,280
on you know we've had customers over the
753
00:34:05,039 --> 00:34:11,720
years that we've struggled to do you
754
00:34:08,280 --> 00:34:13,879
know good business with you know those
755
00:34:11,720 --> 00:34:16,399
have kind of dropped out I think the
756
00:34:13,879 --> 00:34:21,839
biggest thing that
757
00:34:16,399 --> 00:34:24,079
um is different is I I hold a extremely
758
00:34:21,839 --> 00:34:28,679
high standard the way that I want the
759
00:34:24,079 --> 00:34:30,639
business to operate U and I love what I
760
00:34:28,679 --> 00:34:33,440
do and I want everyone in this business
761
00:34:30,639 --> 00:34:35,119
to want to come to work you know I
762
00:34:33,440 --> 00:34:37,960
understand not everyone's obsessed with
763
00:34:35,119 --> 00:34:39,800
what they do but come to work doing
764
00:34:37,960 --> 00:34:41,839
something that you find meaningful
765
00:34:39,800 --> 00:34:44,800
rewarding that you want to be part of a
766
00:34:41,839 --> 00:34:46,639
team that achieves a common goal um and
767
00:34:44,800 --> 00:34:47,720
if you have the attitude that you're
768
00:34:46,639 --> 00:34:49,159
going to row the boat in the other
769
00:34:47,720 --> 00:34:51,079
direction then you know you're better
770
00:34:49,159 --> 00:34:53,240
off at you know a different
771
00:34:51,079 --> 00:34:56,000
company and it's something that I have
772
00:34:53,240 --> 00:34:59,079
little tolerance for so that's
773
00:34:56,000 --> 00:35:00,760
definitely different too
774
00:34:59,079 --> 00:35:03,000
where do you think that comes from
775
00:35:00,760 --> 00:35:07,560
because I mean you shared three years
776
00:35:03,000 --> 00:35:10,240
ago when when Dad passed you had none of
777
00:35:07,560 --> 00:35:12,880
the business side the understanding of
778
00:35:10,240 --> 00:35:16,040
you know what makes this kind of company
779
00:35:12,880 --> 00:35:18,359
so I mean where's that come from for
780
00:35:16,040 --> 00:35:20,839
you um you mean in terms of the
781
00:35:18,359 --> 00:35:22,880
knowledge the attitude or the attitude
782
00:35:20,839 --> 00:35:26,000
like what what helped you to develop
783
00:35:22,880 --> 00:35:29,400
that that different approach than
784
00:35:26,000 --> 00:35:32,000
Dad um do you think it's a it's a time
785
00:35:29,400 --> 00:35:33,880
like a period of your life thing like do
786
00:35:32,000 --> 00:35:37,079
you think he was that way when he
787
00:35:33,880 --> 00:35:39,520
started a company in the 70s and 80s or
788
00:35:37,079 --> 00:35:43,079
I don't I don't really know what how he
789
00:35:39,520 --> 00:35:45,040
was but for me it's about I think the
790
00:35:43,079 --> 00:35:47,119
type of person I am the type of person
791
00:35:45,040 --> 00:35:50,560
I'd want to work for the type of
792
00:35:47,119 --> 00:35:53,800
business I would want to work for um and
793
00:35:50,560 --> 00:35:55,960
I've gotten a lot of and I mean a lot of
794
00:35:53,800 --> 00:36:00,160
great resources to lean
795
00:35:55,960 --> 00:36:02,800
on local councils here that I'm a part
796
00:36:00,160 --> 00:36:04,480
of peer leadership groups that I'm a
797
00:36:02,800 --> 00:36:07,680
part
798
00:36:04,480 --> 00:36:09,440
of business owners that I know that I
799
00:36:07,680 --> 00:36:11,200
can pick up the phone and call when
800
00:36:09,440 --> 00:36:12,560
there's an issue you know how would you
801
00:36:11,200 --> 00:36:15,599
approach this problem how would you
802
00:36:12,560 --> 00:36:17,319
approach this and it's kind of just been
803
00:36:15,599 --> 00:36:20,200
like this giant
804
00:36:17,319 --> 00:36:22,880
encyclopedia in my back pocket
805
00:36:20,200 --> 00:36:25,119
that well isn't really right has a lot
806
00:36:22,880 --> 00:36:27,119
of different ways of going about
807
00:36:25,119 --> 00:36:29,359
different situations and I feel very
808
00:36:27,119 --> 00:36:31,560
confident the network that I've grown so
809
00:36:29,359 --> 00:36:33,240
I think a big part of it is n networking
810
00:36:31,560 --> 00:36:35,040
who do you know and what have they been
811
00:36:33,240 --> 00:36:36,440
through don't make the same mistakes
812
00:36:35,040 --> 00:36:38,200
that somebody else has already made that
813
00:36:36,440 --> 00:36:41,599
they can tell you to not do what they
814
00:36:38,200 --> 00:36:45,079
did um that type of thing i' I've met
815
00:36:41,599 --> 00:36:47,800
one of my you know friends and mentors
816
00:36:45,079 --> 00:36:49,440
is somebody I didn't know him he knew my
817
00:36:47,800 --> 00:36:51,599
dad and he came to my dad's wake and
818
00:36:49,440 --> 00:36:53,520
says you don't know me but I know you
819
00:36:51,599 --> 00:36:57,040
you know come come by my shop next week
820
00:36:53,520 --> 00:36:58,319
and let's talk and people that want to
821
00:36:57,040 --> 00:37:02,280
see me
822
00:36:58,319 --> 00:37:02,280
succeed have been really really
823
00:37:02,440 --> 00:37:09,079
helpful I think the
824
00:37:05,400 --> 00:37:10,680
the thing that kind of glues everything
825
00:37:09,079 --> 00:37:14,240
together is the
826
00:37:10,680 --> 00:37:16,520
culture and I think it's
827
00:37:14,240 --> 00:37:18,400
just what kind of culture of a business
828
00:37:16,520 --> 00:37:20,800
would you want to be in you know no one
829
00:37:18,400 --> 00:37:22,520
wants to be at a business where they
830
00:37:20,800 --> 00:37:25,240
constantly can't stand you know this
831
00:37:22,520 --> 00:37:25,240
person or that
832
00:37:26,079 --> 00:37:31,160
person so I mean it sounds like you're
833
00:37:28,520 --> 00:37:36,319
Shifting the culture maybe slowly or
834
00:37:31,160 --> 00:37:38,640
just focusing it or you know I know in
835
00:37:36,319 --> 00:37:40,960
our business I've I've got clients
836
00:37:38,640 --> 00:37:43,200
who've been clients of our firm longer
837
00:37:40,960 --> 00:37:45,760
than I've been alive even much longer
838
00:37:43,200 --> 00:37:47,200
than I've been here um and some of those
839
00:37:45,760 --> 00:37:49,119
clients will still throw that well
840
00:37:47,200 --> 00:37:52,440
that's not the way things used to be
841
00:37:49,119 --> 00:37:55,560
around here how did you go
842
00:37:52,440 --> 00:37:58,240
about casting a vision for that change
843
00:37:55,560 --> 00:38:00,240
getting people on board and then making
844
00:37:58,240 --> 00:38:02,640
the hard decisions if somebody is rowing
845
00:38:00,240 --> 00:38:05,200
in the wrong direction that they need to
846
00:38:02,640 --> 00:38:09,440
get out how how did you build support
847
00:38:05,200 --> 00:38:09,440
behind you for that
848
00:38:09,880 --> 00:38:16,839
um and I know it's probably in process
849
00:38:12,440 --> 00:38:19,119
still so it's it is in process but um
850
00:38:16,839 --> 00:38:20,839
finding the right as Jim colins said in
851
00:38:19,119 --> 00:38:23,119
his book Finding you know getting the
852
00:38:20,839 --> 00:38:26,119
right people in the right seats on the
853
00:38:23,119 --> 00:38:28,599
right bus and you know once I identified
854
00:38:26,119 --> 00:38:33,280
who's in the right seats on the right
855
00:38:28,599 --> 00:38:37,200
bus U it makes it pretty obvious who
856
00:38:33,280 --> 00:38:38,560
isn't and I still struggle with the well
857
00:38:37,200 --> 00:38:42,200
that's not the way your dad would have
858
00:38:38,560 --> 00:38:45,400
done it or you know 20 years ago we used
859
00:38:42,200 --> 00:38:47,760
to do this and at some
860
00:38:45,400 --> 00:38:51,800
point just have to draw the line in the
861
00:38:47,760 --> 00:38:54,359
sand and it took a long time for me and
862
00:38:51,800 --> 00:38:57,760
sometimes I still go back on the other
863
00:38:54,359 --> 00:38:59,520
the other side of the line but uh you
864
00:38:57,760 --> 00:39:03,119
know as a business owner and somebody
865
00:38:59,520 --> 00:39:05,520
that's trying to create a culture and
866
00:39:03,119 --> 00:39:09,040
you know develop a
867
00:39:05,520 --> 00:39:11,640
business the people that want to see you
868
00:39:09,040 --> 00:39:13,040
succeed I think it's very obvious that
869
00:39:11,640 --> 00:39:15,760
they want to help you and they'll be
870
00:39:13,040 --> 00:39:16,720
there for you to do the things that need
871
00:39:15,760 --> 00:39:18,280
to get
872
00:39:16,720 --> 00:39:20,560
done
873
00:39:18,280 --> 00:39:23,839
and I think Drawing the Line is
874
00:39:20,560 --> 00:39:26,119
something that just needs to be done um
875
00:39:23,839 --> 00:39:27,640
you know especially with some people
876
00:39:26,119 --> 00:39:29,400
that have been here a long time I you
877
00:39:27,640 --> 00:39:32,880
know I appreciate that you've been doing
878
00:39:29,400 --> 00:39:34,760
this for X period x years like this but
879
00:39:32,880 --> 00:39:36,000
I want you to you know take the skills
880
00:39:34,760 --> 00:39:38,839
that you have and I want you to do them
881
00:39:36,000 --> 00:39:41,319
like that and most people have really
882
00:39:38,839 --> 00:39:43,760
come along come a long way with that
883
00:39:41,319 --> 00:39:46,760
type of attitude it's appreciating the
884
00:39:43,760 --> 00:39:48,200
work that people have put in and valuing
885
00:39:46,760 --> 00:39:50,160
what they've contributed to the company
886
00:39:48,200 --> 00:39:53,160
but realizing that you know we're here
887
00:39:50,160 --> 00:39:55,880
and you know we're going to go here and
888
00:39:53,160 --> 00:39:59,520
sorry but that's where we're going
889
00:39:55,880 --> 00:40:00,760
then the right people people that are on
890
00:39:59,520 --> 00:40:04,359
the right people in the right seats they
891
00:40:00,760 --> 00:40:06,079
get it yeah did you have Champions
892
00:40:04,359 --> 00:40:09,160
within the company I mean I know you had
893
00:40:06,079 --> 00:40:11,359
mentors and you know did you have
894
00:40:09,160 --> 00:40:13,760
anybody in the company that started to
895
00:40:11,359 --> 00:40:16,160
see that Vision early on and then help
896
00:40:13,760 --> 00:40:18,640
you spread it within the company oh I
897
00:40:16,160 --> 00:40:21,480
think it's still
898
00:40:18,640 --> 00:40:23,359
ongoing I think a leader is not somebody
899
00:40:21,480 --> 00:40:24,960
that's defined by their role as being at
900
00:40:23,359 --> 00:40:26,200
the top of the organization you can be a
901
00:40:24,960 --> 00:40:28,280
leader and be at the bottom of the
902
00:40:26,200 --> 00:40:31,040
organization and the you know the or
903
00:40:28,280 --> 00:40:33,680
chart and yeah once the
904
00:40:31,040 --> 00:40:36,160
people identifi that this is the way
905
00:40:33,680 --> 00:40:37,440
that you know we want to go I think the
906
00:40:36,160 --> 00:40:41,680
attitude
907
00:40:37,440 --> 00:40:45,200
spreads uh relatively quickly maybe not
908
00:40:41,680 --> 00:40:47,960
as fast as say a bad attitude but yeah
909
00:40:45,200 --> 00:40:50,079
it it does spread I didn't per se have
910
00:40:47,960 --> 00:40:51,280
anyone that says you know this is the
911
00:40:50,079 --> 00:40:55,960
way we're going to do it because Garrett
912
00:40:51,280 --> 00:40:57,720
said so this way um but people that got
913
00:40:55,960 --> 00:41:00,960
the message you know well whether it was
914
00:40:57,720 --> 00:41:03,079
me explaining it you know word for word
915
00:41:00,960 --> 00:41:06,800
or understanding it in the actions that
916
00:41:03,079 --> 00:41:08,400
I took am
917
00:41:06,800 --> 00:41:11,680
taking
918
00:41:08,400 --> 00:41:14,040
okay um I'm interested in the operations
919
00:41:11,680 --> 00:41:16,160
of a company your size with that many
920
00:41:14,040 --> 00:41:19,640
employees where do you find yourself
921
00:41:16,160 --> 00:41:22,160
today in like daily weekly operations
922
00:41:19,640 --> 00:41:25,720
what's what's that look like a little
923
00:41:22,160 --> 00:41:28,000
bit of everywhere uh I started out after
924
00:41:25,720 --> 00:41:29,839
Dad passed kind of
925
00:41:28,000 --> 00:41:32,640
what needs to get done and how are we
926
00:41:29,839 --> 00:41:35,520
going to do it and I find myself wanting
927
00:41:32,640 --> 00:41:36,800
to actually do it and my idea was all
928
00:41:35,520 --> 00:41:40,480
right I need to learn how to do all
929
00:41:36,800 --> 00:41:41,960
these things so that I can uh you know
930
00:41:40,480 --> 00:41:45,280
help the people that are doing them and
931
00:41:41,960 --> 00:41:48,000
I think that's important um
932
00:41:45,280 --> 00:41:49,560
some I think some people in my shoes
933
00:41:48,000 --> 00:41:51,880
don't understand that they don't have to
934
00:41:49,560 --> 00:41:53,319
do everything but they have to have
935
00:41:51,880 --> 00:41:55,240
enough knowledge to not have you know
936
00:41:53,319 --> 00:41:58,960
the carpet split from underneath them
937
00:41:55,240 --> 00:42:01,960
that type of attitude yeah um in today's
938
00:41:58,960 --> 00:42:04,800
day I've done enough of the things that
939
00:42:01,960 --> 00:42:06,560
I think I really need to to know in
940
00:42:04,800 --> 00:42:07,520
order to manage the other people that
941
00:42:06,560 --> 00:42:11,119
are doing
942
00:42:07,520 --> 00:42:13,640
them um and now my day-to-day
943
00:42:11,119 --> 00:42:17,680
is
944
00:42:13,640 --> 00:42:19,640
it's it's Unique in the sense that I'm
945
00:42:17,680 --> 00:42:20,839
still doing some things that are you
946
00:42:19,640 --> 00:42:23,559
know that have to get done like
947
00:42:20,839 --> 00:42:25,119
clockwork but I spend a large portion of
948
00:42:23,559 --> 00:42:27,280
my time setting the vision for the
949
00:42:25,119 --> 00:42:30,359
company and supporting the goals that I
950
00:42:27,280 --> 00:42:33,160
set for the year say you know we're
951
00:42:30,359 --> 00:42:35,480
going to do X Y or Z for the year okay
952
00:42:33,160 --> 00:42:37,559
so the actions that I do every day
953
00:42:35,480 --> 00:42:39,559
whether it's interacting with people out
954
00:42:37,559 --> 00:42:42,880
on the shop floor
955
00:42:39,559 --> 00:42:45,079
or you know working with somebody on a
956
00:42:42,880 --> 00:42:47,240
reporting system whatever I'm doing has
957
00:42:45,079 --> 00:42:50,480
to support the actions
958
00:42:47,240 --> 00:42:54,640
that that I have you know that I've set
959
00:42:50,480 --> 00:42:57,960
for myself tell tell I mean I know
960
00:42:54,640 --> 00:43:00,920
you've you've had to let people go so
961
00:42:57,960 --> 00:43:03,520
tell me about your approach to hiring
962
00:43:00,920 --> 00:43:04,720
and finding the right fit for new people
963
00:43:03,520 --> 00:43:08,040
because you said you're planning on
964
00:43:04,720 --> 00:43:10,839
scaling up here look 25 and 26 are going
965
00:43:08,040 --> 00:43:11,680
to be growth years again so what are you
966
00:43:10,839 --> 00:43:15,040
looking
967
00:43:11,680 --> 00:43:17,160
for in
968
00:43:15,040 --> 00:43:20,800
team
969
00:43:17,160 --> 00:43:23,400
um I think the author's name is Patrick
970
00:43:20,800 --> 00:43:26,559
lyion yeah
971
00:43:23,400 --> 00:43:27,839
um the ideal team player that's the best
972
00:43:26,559 --> 00:43:29,640
book for Noah
973
00:43:27,839 --> 00:43:31,640
who you want on your team or not you
974
00:43:29,640 --> 00:43:35,160
know the three key attributes of being
975
00:43:31,640 --> 00:43:39,280
hungry humble and smart those are my big
976
00:43:35,160 --> 00:43:41,720
three check boxes um hungry and humble
977
00:43:39,280 --> 00:43:44,319
are the are the bigger of the two you
978
00:43:41,720 --> 00:43:46,920
know I need people that they might not
979
00:43:44,319 --> 00:43:48,680
know but they're going to find out you
980
00:43:46,920 --> 00:43:50,119
know I had a basketball coach when I was
981
00:43:48,680 --> 00:43:52,160
younger I says I don't want the All-Star
982
00:43:50,119 --> 00:43:54,680
I want the guy that could be coached and
983
00:43:52,160 --> 00:43:56,400
that's how I feel you know I don't want
984
00:43:54,680 --> 00:43:58,000
the people that are going to tell me
985
00:43:56,400 --> 00:44:00,319
that's not my job or that's not in my
986
00:43:58,000 --> 00:44:01,960
job description I want people to say oh
987
00:44:00,319 --> 00:44:03,440
I want to learn how to do that how can I
988
00:44:01,960 --> 00:44:05,880
contribute towards the success of the
989
00:44:03,440 --> 00:44:08,160
company for the people that come in here
990
00:44:05,880 --> 00:44:09,760
that I bringing on my team they have to
991
00:44:08,160 --> 00:44:12,240
have those attributes and they have to
992
00:44:09,760 --> 00:44:15,800
be people that understand the vision of
993
00:44:12,240 --> 00:44:18,680
the company understand that this is a a
994
00:44:15,800 --> 00:44:21,119
team approach this is a place where
995
00:44:18,680 --> 00:44:25,200
people can build careers and you know
996
00:44:21,119 --> 00:44:27,920
have satisfying career um where they're
997
00:44:25,200 --> 00:44:29,400
not just a number so so you know in
998
00:44:27,920 --> 00:44:30,559
looking for people that's kind of the
999
00:44:29,400 --> 00:44:33,079
attitude
1000
00:44:30,559 --> 00:44:34,800
that you know I'll take I I'll ask a
1001
00:44:33,079 --> 00:44:36,839
bunch of technical questions on
1002
00:44:34,800 --> 00:44:39,599
interviews as well but you know they
1003
00:44:36,839 --> 00:44:41,720
could hit home runs on the
1004
00:44:39,599 --> 00:44:44,240
technical aspects of the interview if
1005
00:44:41,720 --> 00:44:47,680
they can't prove to me that there's
1006
00:44:44,240 --> 00:44:50,760
somebody that is willing to learn and
1007
00:44:47,680 --> 00:44:53,119
develop and Advance then it's not enough
1008
00:44:50,760 --> 00:44:55,640
for me so that's kind of where I set the
1009
00:44:53,119 --> 00:44:57,599
bar high in times in terms of the people
1010
00:44:55,640 --> 00:44:59,920
that I want here
1011
00:44:57,599 --> 00:45:03,559
I you know I don't go
1012
00:44:59,920 --> 00:45:03,559
with the notion
1013
00:45:03,760 --> 00:45:09,200
of yeah they're really good at their job
1014
00:45:07,000 --> 00:45:13,000
but you know they're a pain to work
1015
00:45:09,200 --> 00:45:15,599
with I set the line very
1016
00:45:13,000 --> 00:45:18,119
clear um I assume then you're involved
1017
00:45:15,599 --> 00:45:21,920
in the hiring still of all all employees
1018
00:45:18,119 --> 00:45:24,280
at this point um yep for most part um I
1019
00:45:21,920 --> 00:45:25,880
don't get deep in the woods in terms of
1020
00:45:24,280 --> 00:45:29,280
some of the machine operator positions
1021
00:45:25,880 --> 00:45:31,599
we have but anything above that yeah
1022
00:45:29,280 --> 00:45:34,160
pretty involved in do you have a
1023
00:45:31,599 --> 00:45:38,160
favorite question or how how do you cut
1024
00:45:34,160 --> 00:45:41,200
through the interview BS to actually to
1025
00:45:38,160 --> 00:45:43,000
find that in a candidate oh I've got a
1026
00:45:41,200 --> 00:45:48,079
lot of good
1027
00:45:43,000 --> 00:45:51,680
questions um I think one of
1028
00:45:48,079 --> 00:45:53,680
them there so many good ones I think one
1029
00:45:51,680 --> 00:45:55,920
of the ones that I asked that brings out
1030
00:45:53,680 --> 00:45:59,240
true colors in people
1031
00:45:55,920 --> 00:46:01,400
is where do most companies miss the
1032
00:45:59,240 --> 00:46:05,440
boat because if somebody's going to tell
1033
00:46:01,400 --> 00:46:05,440
me that most companies miss the boat
1034
00:46:05,599 --> 00:46:11,599
on insert whatever I don't want
1035
00:46:09,400 --> 00:46:12,760
here uh then it's going to be pretty
1036
00:46:11,599 --> 00:46:14,839
obvious to me and then the other thing
1037
00:46:12,760 --> 00:46:15,960
is what's what motivates them you know
1038
00:46:14,839 --> 00:46:20,160
I'm looking for somebody that's
1039
00:46:15,960 --> 00:46:21,800
motivated by learning by uh performing
1040
00:46:20,160 --> 00:46:24,400
working with people that they want to be
1041
00:46:21,800 --> 00:46:27,920
with you know the answers to what
1042
00:46:24,400 --> 00:46:30,000
motivates somebody usually
1043
00:46:27,920 --> 00:46:32,440
Finds Its way into my three key
1044
00:46:30,000 --> 00:46:34,559
attributes somewhere along the lines if
1045
00:46:32,440 --> 00:46:36,559
they like to learn you know they say
1046
00:46:34,559 --> 00:46:39,520
they're motivated by learning things
1047
00:46:36,559 --> 00:46:41,400
they're hungry they you know like
1048
00:46:39,520 --> 00:46:43,800
working within a team they're motivated
1049
00:46:41,400 --> 00:46:47,160
by teamwork they're humble you know that
1050
00:46:43,800 --> 00:46:47,160
that type of thing
1051
00:46:47,200 --> 00:46:52,079
um a lot of it is just learning to kind
1052
00:46:50,079 --> 00:46:55,000
of understand when people are telling
1053
00:46:52,079 --> 00:46:57,599
you what you know they think you want to
1054
00:46:55,000 --> 00:46:59,760
hear versus whether you're having a genu
1055
00:46:57,599 --> 00:47:03,359
more of a conversation with somebody you
1056
00:46:59,760 --> 00:47:06,720
know obviously obviously within
1057
00:47:03,359 --> 00:47:09,720
professional uh you know bounce but when
1058
00:47:06,720 --> 00:47:11,000
it becomes so much of an interview where
1059
00:47:09,720 --> 00:47:13,640
you can tell that they're just telling
1060
00:47:11,000 --> 00:47:15,960
you what you want to hear you know I
1061
00:47:13,640 --> 00:47:17,520
have no interest in that type of
1062
00:47:15,960 --> 00:47:20,520
conversation
1063
00:47:17,520 --> 00:47:22,400
gotcha um other than a culture of
1064
00:47:20,520 --> 00:47:24,680
excellence and saying we're heading this
1065
00:47:22,400 --> 00:47:27,079
direction we're we're heading towards a
1066
00:47:24,680 --> 00:47:29,040
higher quality or higher level of
1067
00:47:27,079 --> 00:47:30,599
customer how else how else are you
1068
00:47:29,040 --> 00:47:32,079
building culture in your company over
1069
00:47:30,599 --> 00:47:37,240
the past three
1070
00:47:32,079 --> 00:47:37,240
years um I think one of the things
1071
00:47:37,359 --> 00:47:44,000
is the commitment that we make to our
1072
00:47:41,440 --> 00:47:46,520
customers I would like the you know the
1073
00:47:44,000 --> 00:47:48,319
culture within the company is something
1074
00:47:46,520 --> 00:47:49,800
that you know has improved and is
1075
00:47:48,319 --> 00:47:52,400
improving but also the culture on the
1076
00:47:49,800 --> 00:47:54,359
outside of the company um we've
1077
00:47:52,400 --> 00:47:57,040
struggled to you know hit ontime
1078
00:47:54,359 --> 00:47:58,720
deliveries and things like that um and
1079
00:47:57,040 --> 00:48:00,520
I've set some pretty high expectations
1080
00:47:58,720 --> 00:48:02,960
for anyone that's interfacing with a
1081
00:48:00,520 --> 00:48:04,359
customer the expectation of anyone
1082
00:48:02,960 --> 00:48:06,559
interfacing with a customer is they're
1083
00:48:04,359 --> 00:48:08,520
going to hear back to you today you know
1084
00:48:06,559 --> 00:48:09,760
unless you're sick or something like
1085
00:48:08,520 --> 00:48:11,880
that you know if you're out of the
1086
00:48:09,760 --> 00:48:14,760
office you have your out of the office
1087
00:48:11,880 --> 00:48:15,920
on but the point is they know that they
1088
00:48:14,760 --> 00:48:17,599
could pick up the phone and talk to
1089
00:48:15,920 --> 00:48:19,400
somebody and they might not get their
1090
00:48:17,599 --> 00:48:20,680
answer today but they're going to hear
1091
00:48:19,400 --> 00:48:22,119
from somebody and they're going to know
1092
00:48:20,680 --> 00:48:24,119
when they get their answer so the way
1093
00:48:22,119 --> 00:48:25,800
that the company has perceived from the
1094
00:48:24,119 --> 00:48:28,520
outside world is something that's really
1095
00:48:25,800 --> 00:48:30,240
important to me that I've been working
1096
00:48:28,520 --> 00:48:33,520
on
1097
00:48:30,240 --> 00:48:37,960
gotcha um how are you developing
1098
00:48:33,520 --> 00:48:37,960
leaders within the company to move
1099
00:48:38,920 --> 00:48:44,079
up identifying the people that are
1100
00:48:41,720 --> 00:48:46,280
hungry humble and smart give them as
1101
00:48:44,079 --> 00:48:48,640
many opportunities to
1102
00:48:46,280 --> 00:48:50,319
succeed you know the beauty of being in
1103
00:48:48,640 --> 00:48:52,920
a small business is we don't have
1104
00:48:50,319 --> 00:48:56,079
somebody that only does one thing we all
1105
00:48:52,920 --> 00:48:58,359
wear a bunch of hats who wants to take
1106
00:48:56,079 --> 00:49:01,520
the most hat and learn the most
1107
00:48:58,359 --> 00:49:04,599
things and then they will naturally lead
1108
00:49:01,520 --> 00:49:05,960
up I have had people that I've you know
1109
00:49:04,599 --> 00:49:09,079
grooming
1110
00:49:05,960 --> 00:49:11,640
or have started to develop into you know
1111
00:49:09,079 --> 00:49:13,079
some of the more key roles here because
1112
00:49:11,640 --> 00:49:15,079
they are the ones that say gett I want
1113
00:49:13,079 --> 00:49:17,240
to do this Garrett I want to
1114
00:49:15,079 --> 00:49:19,160
learn I see the way that you want to
1115
00:49:17,240 --> 00:49:22,559
take the company I want to help you get
1116
00:49:19,160 --> 00:49:25,880
there those are the people that identify
1117
00:49:22,559 --> 00:49:28,440
to me as the leaders of of a business
1118
00:49:25,880 --> 00:49:30,760
because you know they hold that same
1119
00:49:28,440 --> 00:49:34,359
Visionary type attitude and then in
1120
00:49:30,760 --> 00:49:37,000
terms of how I actually go about doing
1121
00:49:34,359 --> 00:49:39,359
it we're a team here so if you don't
1122
00:49:37,000 --> 00:49:41,200
know you ask and if you know you find
1123
00:49:39,359 --> 00:49:43,760
out I've sent a lot of people to
1124
00:49:41,200 --> 00:49:45,920
trainings that pay for
1125
00:49:43,760 --> 00:49:47,480
schooling you know whatever courses
1126
00:49:45,920 --> 00:49:48,640
somebody comes up to me and say Garrett
1127
00:49:47,480 --> 00:49:49,760
I want to learn about this because I
1128
00:49:48,640 --> 00:49:53,680
take this
1129
00:49:49,760 --> 00:49:53,680
class most of the time I say
1130
00:49:54,160 --> 00:49:59,119
yes gotcha awesome
1131
00:49:57,520 --> 00:50:00,720
uh Garrett before we move on to the
1132
00:49:59,119 --> 00:50:02,520
lightning round is there is there
1133
00:50:00,720 --> 00:50:04,920
anything else that I haven't asked yet
1134
00:50:02,520 --> 00:50:06,520
or haven't covered that you want to
1135
00:50:04,920 --> 00:50:09,480
add
1136
00:50:06,520 --> 00:50:12,079
um I think it's really important for
1137
00:50:09,480 --> 00:50:14,880
business owners to understand
1138
00:50:12,079 --> 00:50:18,640
that there's more to business and
1139
00:50:14,880 --> 00:50:20,119
money there's a real people aspect and
1140
00:50:18,640 --> 00:50:22,799
that's something that I enjoy I mean
1141
00:50:20,119 --> 00:50:24,720
everyone you know everyone running a
1142
00:50:22,799 --> 00:50:27,319
business wants to run a profitable
1143
00:50:24,720 --> 00:50:28,960
company and
1144
00:50:27,319 --> 00:50:30,680
hopefully it's for the right reasons to
1145
00:50:28,960 --> 00:50:32,640
be able to you know invest in their
1146
00:50:30,680 --> 00:50:35,520
people and make the world a better place
1147
00:50:32,640 --> 00:50:37,200
via their contribution of their business
1148
00:50:35,520 --> 00:50:41,280
that's something that I think
1149
00:50:37,200 --> 00:50:42,760
is under undervalued and quite frankly
1150
00:50:41,280 --> 00:50:45,319
not enough people that aren't running
1151
00:50:42,760 --> 00:50:47,599
businesses understand that yeah thanks
1152
00:50:45,319 --> 00:50:50,359
for sharing that that's
1153
00:50:47,599 --> 00:50:52,480
great all right uh I'll do a lightning
1154
00:50:50,359 --> 00:50:56,440
round at the end of my episode so are
1155
00:50:52,480 --> 00:50:58,559
you ready to go let's go all right uh do
1156
00:50:56,440 --> 00:51:02,880
you you prefer coffee or tea and how do
1157
00:50:58,559 --> 00:51:04,079
you like it prepared uh tea and Any
1158
00:51:02,880 --> 00:51:08,799
Which
1159
00:51:04,079 --> 00:51:12,079
Way hot or cold both I prefer hot gotcha
1160
00:51:08,799 --> 00:51:13,760
gotcha okay um pie or cake and do you
1161
00:51:12,079 --> 00:51:19,040
have a favorite kind
1162
00:51:13,760 --> 00:51:22,200
cake um pton lava cake okay all
1163
00:51:19,040 --> 00:51:24,119
right um I mean you just shared one for
1164
00:51:22,200 --> 00:51:25,760
business owners but what's a common
1165
00:51:24,119 --> 00:51:27,520
belief among entrepreneurs that you
1166
00:51:25,760 --> 00:51:31,000
would want to challenge
1167
00:51:27,520 --> 00:51:33,280
the way teams are built rather than just
1168
00:51:31,000 --> 00:51:35,599
you know paying somebody and say you
1169
00:51:33,280 --> 00:51:39,319
know go do this here's your job help
1170
00:51:35,599 --> 00:51:43,240
them get there all right uh do you have
1171
00:51:39,319 --> 00:51:46,079
a favorite holiday and why Thanksgiving
1172
00:51:43,240 --> 00:51:48,400
it's low stress eat bunch of good food
1173
00:51:46,079 --> 00:51:49,839
no presents everyone just it's a good
1174
00:51:48,400 --> 00:51:53,160
time to practice
1175
00:51:49,839 --> 00:51:54,680
gratitude awesome love it um are you a
1176
00:51:53,160 --> 00:51:56,640
morning or a night person and do you
1177
00:51:54,680 --> 00:52:00,240
have a favorite routine that you like
1178
00:51:56,640 --> 00:52:03,839
morning wake up walk upstairs to my home
1179
00:52:00,240 --> 00:52:06,640
gym workout whatever kind of workout it
1180
00:52:03,839 --> 00:52:10,920
is sit down do a 10-minute meditation in
1181
00:52:06,640 --> 00:52:13,319
the morning go downstairs have a bowl of
1182
00:52:10,920 --> 00:52:16,799
Greek yogurt with healthy toppings take
1183
00:52:13,319 --> 00:52:18,319
a nice shower make my tea head to work
1184
00:52:16,799 --> 00:52:20,359
what what what's one thing that you
1185
00:52:18,319 --> 00:52:23,880
would want your successor to remember
1186
00:52:20,359 --> 00:52:28,480
you for being
1187
00:52:23,880 --> 00:52:31,799
a leader um
1188
00:52:28,480 --> 00:52:33,640
providing the right people the right
1189
00:52:31,799 --> 00:52:35,680
opportunities um and where are you
1190
00:52:33,640 --> 00:52:38,480
finding creativity right now in your
1191
00:52:35,680 --> 00:52:40,839
work or for your work the leaders that
1192
00:52:38,480 --> 00:52:46,440
I've met a lot of people have a lot of
1193
00:52:40,839 --> 00:52:48,000
great ideas and I think AI is wonderful
1194
00:52:46,440 --> 00:52:50,480
as long as you don't use it to replace
1195
00:52:48,000 --> 00:52:54,160
your blame you know if you use it as a
1196
00:52:50,480 --> 00:52:55,960
supplement per se there's so much you
1197
00:52:54,160 --> 00:52:57,280
know time that can be saved and things
1198
00:52:55,960 --> 00:52:59,440
that can be done
1199
00:52:57,280 --> 00:53:02,799
I think we're on the verge of an
1200
00:52:59,440 --> 00:53:05,520
explosion here in a good way yeah are
1201
00:53:02,799 --> 00:53:07,240
you are you meeting monthly or weekly
1202
00:53:05,520 --> 00:53:10,000
with with your local peer groups what's
1203
00:53:07,240 --> 00:53:13,960
that look like for you um I am part of a
1204
00:53:10,000 --> 00:53:16,200
local CEO group that meets um every
1205
00:53:13,960 --> 00:53:18,480
other month of the group and every
1206
00:53:16,200 --> 00:53:21,760
alternating every other month with the
1207
00:53:18,480 --> 00:53:25,839
group leader and I'm a part of uh the
1208
00:53:21,760 --> 00:53:27,040
local manufacturing Council here that uh
1209
00:53:25,839 --> 00:53:28,559
will'll have
1210
00:53:27,040 --> 00:53:30,119
I'm not on the board but they'll have
1211
00:53:28,559 --> 00:53:32,760
board meetings that I
1212
00:53:30,119 --> 00:53:34,319
attend for you know quite frequently and
1213
00:53:32,760 --> 00:53:37,280
all sorts of different events that I'm
1214
00:53:34,319 --> 00:53:39,319
doing at least once a month that local
1215
00:53:37,280 --> 00:53:41,480
CEO group that you're in I mean how deep
1216
00:53:39,319 --> 00:53:43,280
into the weeds operations of each
1217
00:53:41,480 --> 00:53:44,640
other's businesses do you got do you
1218
00:53:43,280 --> 00:53:47,839
guys get are you like looking at
1219
00:53:44,640 --> 00:53:51,160
financials together is it sharing
1220
00:53:47,839 --> 00:53:54,280
just it's financials it's struggles it's
1221
00:53:51,160 --> 00:53:55,839
challenges it's making sure everyone is
1222
00:53:54,280 --> 00:53:57,960
doing what they need to do to work
1223
00:53:55,839 --> 00:53:59,319
towards their goal goals so kind of
1224
00:53:57,960 --> 00:54:02,040
holding each other
1225
00:53:59,319 --> 00:54:05,520
accountable nice how how many people in
1226
00:54:02,040 --> 00:54:08,400
that group uh I just joined recently and
1227
00:54:05,520 --> 00:54:11,040
we're at seven so it's and it's you know
1228
00:54:08,400 --> 00:54:13,680
non non-competing
1229
00:54:11,040 --> 00:54:15,040
interests people that have business
1230
00:54:13,680 --> 00:54:17,200
problems that doesn't matter what
1231
00:54:15,040 --> 00:54:19,319
business you're in awesome love it
1232
00:54:17,200 --> 00:54:21,920
Mastermind group that's great to hear
1233
00:54:19,319 --> 00:54:23,480
yeah uh what do you have coming up in
1234
00:54:21,920 --> 00:54:26,799
the next year that's got you really
1235
00:54:23,480 --> 00:54:30,040
excited everything I I love love what I
1236
00:54:26,799 --> 00:54:33,079
do there's so much fun to have but um
1237
00:54:30,040 --> 00:54:34,359
we're bringing on some new big accounts
1238
00:54:33,079 --> 00:54:36,280
uh we're going to get our ISO
1239
00:54:34,359 --> 00:54:40,520
certification like I mentioned during
1240
00:54:36,280 --> 00:54:43,079
the show um we have new people coming on
1241
00:54:40,520 --> 00:54:45,960
board you know developing
1242
00:54:43,079 --> 00:54:47,920
people all kinds of new projects that
1243
00:54:45,960 --> 00:54:49,160
are launching us into the 21st century
1244
00:54:47,920 --> 00:54:53,720
in terms of
1245
00:54:49,160 --> 00:54:56,880
Technology um I could go on and on that
1246
00:54:53,720 --> 00:55:00,160
ISO 9 901 I think is you said number
1247
00:54:56,880 --> 00:55:02,240
right what how long of a process is that
1248
00:55:00,160 --> 00:55:04,559
and do you have to hire a consultant to
1249
00:55:02,240 --> 00:55:07,400
audit it or how's that yeah we hired a
1250
00:55:04,559 --> 00:55:10,839
consultant um to work with us and I also
1251
00:55:07,400 --> 00:55:13,520
sent my director of quality to a
1252
00:55:10,839 --> 00:55:15,359
class to learn how to basically get our
1253
00:55:13,520 --> 00:55:17,760
certification depends on the company how
1254
00:55:15,359 --> 00:55:20,559
far along you are um we like to say that
1255
00:55:17,760 --> 00:55:23,680
we've always had it just without sticker
1256
00:55:20,559 --> 00:55:26,640
and we had some cleanup to do so it
1257
00:55:23,680 --> 00:55:28,880
could take years or you know couple
1258
00:55:26,640 --> 00:55:30,440
months for for somebody there's a lot of
1259
00:55:28,880 --> 00:55:32,520
internal audits that need to happen and
1260
00:55:30,440 --> 00:55:34,520
external audits that need to happen to
1261
00:55:32,520 --> 00:55:36,160
clean up the paperwork side of things
1262
00:55:34,520 --> 00:55:38,480
but we've been implementing new systems
1263
00:55:36,160 --> 00:55:41,520
over the last six months that need to be
1264
00:55:38,480 --> 00:55:44,280
implemented but it's definitely a work
1265
00:55:41,520 --> 00:55:46,920
progress so it's been under a year
1266
00:55:44,280 --> 00:55:48,920
though from the time you decided to when
1267
00:55:46,920 --> 00:55:51,240
you when you should finish this thing up
1268
00:55:48,920 --> 00:55:54,119
yeah we're coming up about a year now
1269
00:55:51,240 --> 00:55:56,760
gotcha and we had some time loss because
1270
00:55:54,119 --> 00:56:00,480
I was Ill earlier in the year so
1271
00:55:56,760 --> 00:56:02,000
collectively yeah okay uh and where can
1272
00:56:00,480 --> 00:56:04,680
people find out more information about
1273
00:56:02,000 --> 00:56:08,640
you Garrett I'm all over LinkedIn reach
1274
00:56:04,680 --> 00:56:12,200
me on LinkedIn um and there's some you
1275
00:56:08,640 --> 00:56:13,799
know my brief bio on lm.com but if
1276
00:56:12,200 --> 00:56:15,880
anyone's
1277
00:56:13,799 --> 00:56:18,359
interested shoot me a connection request
1278
00:56:15,880 --> 00:56:19,839
on link to awesome thank you so much for
1279
00:56:18,359 --> 00:56:22,799
sharing your story Garrett I appreciate
1280
00:56:19,839 --> 00:56:24,440
it no problem thanks you've been
1281
00:56:22,799 --> 00:56:26,520
listening to the art of succession
1282
00:56:24,440 --> 00:56:28,039
podcast with your host Barrett Young
1283
00:56:26,520 --> 00:56:29,680
twice a month we'll bring you interviews
1284
00:56:28,039 --> 00:56:31,160
sharing the successes and challenges
1285
00:56:29,680 --> 00:56:33,599
from business owners with their own
1286
00:56:31,160 --> 00:56:36,559
succession Stories the art of succession
1287
00:56:33,599 --> 00:56:38,880
is sponsored by gwcp and is provided for
1288
00:56:36,559 --> 00:56:40,640
informational purposes only before
1289
00:56:38,880 --> 00:56:42,559
engaging in any transaction you should
1290
00:56:40,640 --> 00:56:44,160
consult your own adviser if you've
1291
00:56:42,559 --> 00:56:45,920
enjoyed this episode please share it
1292
00:56:44,160 --> 00:56:48,400
with others and we'll see you on the
1293
00:56:45,920 --> 00:56:48,400
next one