In this episode, CapTech Principal, Vinnie Schoenfelder is joined by CX Manager, Carrie Ryan and Systems Integration Director Kevin Vaughan to discuss the increasing expectations consumers have around innovation and how they are more accepting of AI in their daily lives. 

Tune in to hear more about:  

• How to strike the balance between the user experience and product usability vs. being innovative for innovation's sake. 
• Compared to last year, consumers are more willing to share data because they're aware of the benefits AI provides for personalization, efficiency, and more.  
• The key to integrating AI into the daily lives of consumers is to understand their customers and their needs.  
• If your company’s innovation cycle is too slow to release, companies that are leaning heavily into AI will surpass you quickly.