How Ombuds Services can help Resolve Organisational Conflict

Oct 17, 2024

1h 20m

Episode Description

This insightful conversation explores the crucial role Ombuds services play in resolving workplace conflicts and how mediator skills are essential in achieving resolution. CEDR's Chief Executive, James South speaks with four experts who bring extensive experience from both public and private sectors: Dr Youssoupha Niang, Judit Revesz, James Claxton and Estelle Ghyselinck. Contents: 00:00 - Introduction from CEDR Chief Executive James South 02:21 - Participant introductions 14:01 - Why would an organisation invest it's time and resources into setting up an Ombuds Service? 26:13 - How to measure success of an Ombuds programme? 30:59 - What is it about the mediation approach or process that makes it work well for an Ombuds service? 33:06 - What does the typical journey of case look like in an Ombuds Service? 44:43 - The importance of the mediator skill set for solving disputes 01:03:31 - Guiding parties through sensitive cases 01:17:00 - One tip for anybody considering embarking on the Ombuds journey

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