Ripped off, bad news, need advice, so you don't have don't come running.

Just as fast as you can.

Shooter's gonna help coming.

Man.

This is the Troubleshooter Show Now, Tom Martin, we welcome my friends to the only show of it's kind.

We're here to solve problems, answer questions, take complaints, try to make your life just a little bit better.

You have been ripped off at some point in your life.

I wish you'd called this first.

All of us have been ripped off.

In fact, something I haven't shared.

I've shared it on air before, but not for a long time.

I had a guy take me for a quarter million dollars.

Okay, So don't feel bad out there.

People.

If you got to call up because you're dealing with a bad contractor or a bad landlord or a bad tenant, don't feel bad about it.

We've all been there.

Tom's been there, I've been there.

In fact, anybody listening has been ripped off at one point.

I have no doubt about it whatsoever.

Mine was a general manager running five tire.

Stores for me.

You know what this SOB did.

Behind my back while he was running, He was opening up his own automotive shop over there on Broadway, Kevin Caulkin.

And it was he was literally opening it with my credit line, buying equipment with my checking account, buying tires on my account with Goodyear.

He basically opened up a tire store to the tune of a quarter million dollars under my dime.

So he was profitable right when he owned.

He was one hundred percent profitable, one hundred percent.

You know how I caught the son of a bitch.

You know how I caught him.

I had a thing with NAPA.

Kevin.

You'll appreciate this year in the business shared an auto tech.

If I had if a po so you call up, you need an alternator, you need breaks, you need whatever for the car you're working on.

If it was over a ridiculous ount like three thousand dollars, I would personally have to authorize it.

And generally you're never going to buy apart from NAPA over three thousand dollars.

I mean generally speaking, you're not.

You might buy a part that expensive from other vendors, but not NAPA.

Sure enough, I get a call from him.

He ordered a Corvette engine for his Corvette somehow through NAPA.

I have no idea how he did it.

He basically was using our billing through NAPA to purchase it, and I was like, what the hell?

And it all came together within a week, and I ran around to each store in the middle of the night and changed all the locks, had the cops there when he showed up to the store he was going to start his day at.

He'd bounced around all five of my stores.

It was crazy.

And I'll share something with Tom, and I do this for a reason.

I don't want people to think bad about calling up.

We've all been there.

Tom had a boss.

Imagine this, You have a boss like I'm trying to think.

He worked for a television station and he had a boss.

He had like a.

Program director, and basically the program director talked him into investing into a donut shop.

In fact, that donut shop is still here.

It's the Krispy Kream down by that Chucky Cheese off of C four seventy and what is Quebec mark in Quebec.

He talked him into it.

Not just Tom, he talked in multiple his employees.

He talked his employees into it.

And he was a hardcore pos gambler and he gambled all the money away.

I mean it was just a rouge.

I mean, it's absolutely incredible.

My point is we've all been there.

Every one of us in this room, everyone listening has been ripped off at one point, and that's why this show exists.

So three three seven, one, three eight two five five, we have two lines open if you have been ripped off, if you need help, if you need advice.

I want to hear from you.

We want to help you.

We've got a lot in hopper.

In fact, I wanted to ask you.

Yes, you were working on one yesterday.

You went and left a message they were going to refund twenty three thousand dollars twenty three thousand dollars to an eighty plus year old woman.

They promised it.

Did you see the emails where they said they were going to do it?

Oh yeah, I mean it was unmistakable.

There was a whole string of promises and excuses.

And it's a huge company.

It's Johnson Controls, and what I call them.

Their outgoing message says they bought Tycho Security and Simplex, Grennell Fire Safety and the whole bunch of other companies.

And so did you hear back from the manager or whoever.

Not no, and so I left a void.

I did track down a direct line for the sales manager at the Johnson Controls Littleton office.

Yeah, he hasn't called me back.

I also emailed him.

I found his email address, or I think our caller gave it.

To us as the email back.

So we might have to go visit this guy.

Oh, I you know, we might have to go.

Lark guys have a business meeting in Loan Tree this afternoon after the show.

Yeah, you're gonna head.

And I'm gonna stop by the Johnson Controls off.

I'm we get so much done when that happens.

Back in the day, when I was in the field, mostly I would go out.

We had one time this contractor, this this client, this customer thought the contractor was ripping them off, not like he wasn't showing up, but like he wasn't doing a good job.

And it was a remodel on a bathroom in a basement.

So the caller says, well, he's gonna be here today, why don't you come out.

While we're both there.

This was so crazy, man.

So I go out there and I get there, the contractor's down in the basement homeowner lets me and says he's down there.

Homeowner looks like he's on steroids.

Man, he looks like he's on steroids, and he kind of looks like he's raging a little.

And I'm going, this seems weird.

I go down there and I start talking to the contractor that looks like he's on steroids.

Both of them are like these muscle guys.

They went to fisticuts.

They started fighting right in front of me.

I'm talking to Tom on the air, going, You're not gonna believe what I'm watching.

I said, I wish we.

Didn't have video.

At that point, they are beating up out of each other.

It was absolutely insane.

And I'm sitting there.

Looking at these two.

There's no way I'm going to try to break up the two freaking steroids here.

I mean, it was ridiculous, man.

I literally they stopped and I was like, well, I'm not so sure we are a quick to help you guys.

I got to get the hell out of here.

Beyond the consumer affairs, Yes, this is beyond consumer issues.

It was nuts, man, absolutely nuts.

So when you go down like that, just be careful.

That's really where I'm going.

I don't think this guy for Johnston's control.

Oh.

Oh, I'll tell you another one, last one that I promise I'll get to the phones.

One line open three O three seven one three eight two five five.

This one's even better.

It was in Littleton.

Oh I know this story.

Oh my god.

Man, So I can't think of the guy's name.

I'll look it up.

So it was a window guy and he didn't have an actual address.

He owned a window company and his address was his house.

So he would basically order the windows from whomever and you'd go out and have his crew install them.

So I go to his house.

I find his actual house.

God, I wish I could remember this guy's name, and I'm going to remember his name.

I'm going to have to you know who I'm talking about, right, So, uh, it was the Raiders, by the way, if.

That helps you.

I thought it was the Lions.

Oh, it might have been the Lions anyhow.

So I'm at his house and I'm knocking on the door.

No one answers.

This is the contractor and he's got those what do they call him stained glass windows?

You can't see through, but there's windows.

But at the very bottom of one of the stained glass by the front door, there's a normal window, so I duck down and I'm looking into that window, and all of a sudden.

I hear, can I help you?

And there's this huge truck.

Like one of these monster trucks, almost not legitimately a monster truck, but we've all seen him damn well close to it, a big F three fifty diesel blah blah blah Ray Romero Rameriz ray ray something.

So the door opens, that's my house.

What are you doing?

And I'm like, I'm Mark Major with the tom whek.

This guy gets out.

He was like six five, so freaking big.

I mean he was so big I couldn't believe it.

And of course I.

Started talking like this like somebody kicked the nuts.

It was absolutely insane.

I'm looking at this guy.

He literally is towering over me by at least seven eight nine inches and he's built, I mean bill and agitated, very agitated that someone is staring into his house.

That's all he sees.

Now.

He turned out to me, so ultimately we talked about it.

He knew the customer, and ultimately the guy came through and did the right thing.

I don't even remember exactly what the option was, but that didn't happen immediately.

What I'm talking about happened immediately.

So I talked to her.

I said, you know, you know, I apologize for looking like I'm getting ready to break into your house.

And by the way, that's a very nice truck, sir, and I'll call you later.

Maybe we picked this up over the phone.

So I get back and I start googling this guy because I'm like, there's no way this is like your normal contractor.

And sure enough, he played for either the Lions or Raiders and he was alignman.

And the guy is.

Absolutely huge as hell, and it scared the living crap out of bit.

So once again, be careful when you go to Johnson Controls today.

I'll video I'll video record my encounter with Johnson Controls a little toon office today, just in case it's a good.

Bar story, Like just just in case.

All right, listen, David's got an issue with State Farm shocking.

Michael's got a problem with a neighbor.

I'll tell you what.

We've been starting to get a lot of neighbor to neighbor issues.

Suzanne came up with an idea years ago for a pilot for a TV show.

We never kind of funded it, but it was going to be neighbor fights all over the country.

I mean the good ones, like a reality show where we go out and try to get in between two neighbors that have an issue, and of course it wouldn't We'd never be able to solve it.

It would be more of making fun of the hillbillies fighting each other.

But it never took off.

We never did anything, we never funded it.

That's the bottom one.

But I still think it would be a great show.

And then we've got a Paul's got a problem with the dealership.

I promise we're going to go right to these calls right after this one line open.

It is car Day Shared and Auto Techs in the house.

Suzanne's in the house, Kelly Dragon, Dmitri Bo.

We're here to help.

Go with a sure thing.

Denver's Best Rufer Excel roofing dot com.

You don't pay a cent until you're content.

Time for an insurance check up free, no obligation.

In comparison, call Compass insurance paying too much your coverage at dozens of insurance companies find out now three all three seven to seven to one.

Help You'll think you're his only customer when you choose Frank durand the real estate man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two all.

Right, three all three.

I'll tell you who that guy was, a football players Tony Ramirez looked as guy up three hundred and ten pounds six y five.

He was a huge guy.

Man thought I was like breaking into his house.

He was cool though, he really is cool.

Whatever the issue was, it's like fifteen years ago, maybe ten years ago, but he did handle.

It with that caller, David.

What is going on with you State Farm?

What has happened in David?

Well, I called you guys like a month month and a half ago, So I picked up I had a truck accident, truck was repaired, went in to pick it up.

Said I owed him fifteen hundred bucks.

Oh I remember that.

They said that.

No, I'm thinking of a different one where they wanted to use OEM parts.

What was the one with yours?

Well, they just decided that they weren't in to pay for some of the parts that the prepare shop needed to put something back together.

Well, that's absurd.

What advice did we give you.

I'm just I don't have the call pulled up.

Well.

When I talked to Tom last time, we talked about sending a bad faith letter, which we did, but I haven't heard from them, so they just ignoring me.

And so now I want to take it, ramp it up, and.

I just take them.

Take them.

Well, you don't take the insurance?

Well is it your insurance company?

But it is more No.

Okay, hold on, David, here's what I'm asking.

Did you turn it was this accident you turned over to your own insurance company, State Farm?

Yes?

Oh, yeah, I would take State Farm.

Actually, there's probably some kind of thing in the policy.

Hey, let's get Brian Burns on.

I would.

At first, I was thinking someone else hit you and their insurance company wasn't doing it, and you wouldn't sue their insurance company because their insurance company wasn't it fault.

You'd sue the other driver, But in this case it would be a bad faith claim.

But a bad faith claim would cost so much to go through court.

So I want to see if there's an arbitration or mediation agreement in most most of these.

So let me put you on hold.

We're gonna get Brian burns On.

We're going to ask him what he would do in this case, because it is kind of crazy.

This guy sent a letter.

You know, you either needed the parts or not.

You wouldn't think the body shop would make him up out of curiosity, David.

Are they saying like it was pre existing damage or damage not related to the accident.

No, they just.

Picked and choosed the different parts that they said, you know, it was that they wouldn't pay for engine clips.

Hold on a second, hey, Brian, this has nothing to do with anybody.

You guys represented Compass insurance.

It's got to do a state farm.

Imagine that.

And he basically had an accident, turned it into his own insurance company, brought it to a body shop.

How much was the total, David?

The total from the body shop fifteen hundred dollars, So.

Pretty big accident, So fifteen thousand, seven hundred.

He goes to pick it up eight farm.

His insurance company refused to pay for about fifteen hundred dollars worth of parts they said weren't needed.

Give examples again, David, of the parts.

Well, one was clips to engine clips somehow, Hold the engine are parts of the engine Another was a calibration.

You know they did calibration on site.

Well, they said, well, if you take it too across town to their shop, the calibration is cheaper.

Well, my god, you know what, there is a costed haul in a truck out there and getting the over to calibration.

All right, So what would you do?

So at this point he got it back.

He came fifteen hundred bucks out of pocket.

He actually wrote them a letter basically saying, hey, this sounds like bad faith to me.

I might be suing you or something.

They never replied, they didn't do anything.

I'll tell you what they probably did was wadded it up in a ball and threw it into the trash can.

Honestly, So what would you do right now?

Brian?

They could actually have a decent an outcome.

About looking at the appraisal clause in the in the policy.

Okay, so the reason I mean you see it much more commonly obviously on home claims, yeah, of course, but on auto you know, depending on what the burbage in that policy says, there should be an appraisal clause.

And the beauty of that is you can only invoke it if there's a difference in the value of the claim.

In other words, you can never use appraisal to say there's damage when the insurance companies they're.

In Yeah, they have to acknowledge, they have to acknowledge there's a covered event before you can use it.

So I love what he's saying.

David, I need you to log onto State Farm and send me that policy in its entirety.

Can you do that?

I can do that.

Let's do that.

So hold on, hey, Brian, hold on a second.

So Kelly, I want David.

I don't want just his deck.

I need the policy.

He should be able to get it right on State Farm PDF form.

I don't want eight hundred pictures from your camera, David, So get me that in a PDF form.

And I'm going to look through that fairly quick and I'm going to see exactly and then we'll talk to Brian again on it.

But by the way, Brian burns Compass Insurance.

The reason I always tell people to use Compass, and Susanna and I have used him forever is an example like this.

David has a State Farm rep somewhere.

That state Farm rep is absolutely doing nothing for him, at least nothing of value, because he's calling us for help when you use compass insurance.

Brian's got an entire team that'll help you with the claim.

Let's say he finds safe co insurance are progressive for you, and you have a claim.

He's gonna fight for you.

He's not gonna sit down and take it like a state farm person.

He's going to really fight for you so you can get a quote.

Hey, Brian, you do like garage keepers, commercial real quick Workman's comp garage keepers just lie ability policies for contractors.

Then of course for residential you do homes.

You do our home, you do our RV, you do our motorcycle, you do our trailer, you do all of our stuff.

But am I missing anything?

Yeah?

So yeah, we do have a life insurance portion, just really more term life.

But the bulk of our business is commercial insurance and personal insurance, those two divisions.

Personal insurance being exactly what you're saying.

Auto home umbrella, yep, umbrella, let's all that stuff.

Yeah, you got to call this guy.

He'll shop twenty thirty companies depending on what kind of insurance you're looking for, and he'll tell you if you get the best deal.

The other thing you'll tell you which is cool.

Is you have the proper insurance.

I'm not going to dig or dive deep into it, but my god, the people in the Boulder fire, that big fire a couple of years ago, ninety three or ninety five percent under insured.

Hey Michael, what's going on with this neighbor?

Hey Michael, Yeah, I'm here, Hey man, what's going on with this neighbor?

Real quick?

And I'm gonna take a quick break, come back and we'll talk about it.

But give it to me, you know, give it to me in a nutshell there.

Yeah.

Sure, So it's more like a it's not a neighbor.

It's really just another tenant in the complex I live in in got it.

He's just been threatening me.

He's an older guy.

He's threatened me with the gun last month.

He threatened you with this gun.

He's kind of non shot on about it.

Yeah, I know, he's like, yeah, yeah, it's really this guy.

Did he show you a gun or just like, what did he say?

Just about the gun?

Then we'll deep dive after this.

So that's the thing.

He didn't actually say anything.

He was in his truck and me and my father were downstairs waiting for our lift, and he backed his truck up all the way to the elevator where you get off at and he pretty he didn't get out of his truck or nothing, but he pulled his weapon out of his holster and his belt, and he showed it to me, and then he put he on.

He pulled it out of his holster, didn't extend it all the way, but pointed it at me through the window his window, his passenger window was like a little bit down, not more than halfway.

I guess this sounds like a very dangerous situation.

Hold on, everybody, hold tight.

We got to get to the bottom of what's going on.

And where is this apartment complex?

I wonder if it's one of these ones that were taken over in Aurora by all the illegal gang members.

Go with a sure thing Denver's Best roofer Excel Roofing dot com.

You don't pay a cent until you're content.

Time for an insurance check up free, no obligation.

In comparison, call Compass insurance paying too much your coverage at dozens of insurance companies.

Find out now three O three, seven to seven to one help.

You'll think you're his only customer.

When you choose Frank durand the real estate man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two.

Three seven one three A two five five.

We had this woman call up yesterday that I'm still Jennifer.

I'm still like trying to understand what the call was about.

I love calls like that, but three oh three seven to one three a two five five.

So here's a game plan.

We got the policy coming over.

I'm going to look at the policy.

We're gonna see what the clause is, what this guy's option is with State Farm, and give him some good advice to move forward on the appraisal clause.

I'm sure there is an appraisal clause in there, but I'm going to tell him how to invoke it.

And now we actually have an expert at Petty Details that can do that for him.

But I don't think he needs that.

I think as soon as he starts talking about the appraisal clause, long as it fits the script, I think there'll probably cough up to fifteen hundred bucks.

People don't realize what an appraisal clause is.

I've used it a couple times.

We had some damage to our floors in our house, and basically Safeco wanted to pay.

Ultimately, they didn't want to pay anything, but then they admitted there was some damage and was going to write us a check for let's say ten thousand, and I said, you're absolutely crazy.

In order to redo those that hardwood, You've got to replace the hardwood that's bad.

Then you have to take the other fifteen hundred square feet of hardwood that's connected to it.

You got to sand it, make sure it all matches.

And by the way, when you pull the baseboard, you're going to have to pay in all my walls.

Blah blah blah blah blah, and we got into an argument.

They didn't want to do anything.

I invoked the appraisal clause.

I hired my guy, they hired their guy.

Those two guys met at my house and went through everything.

I got a check for forty thousand dollars.

That's what the appraisal clause.

Now I paid.

I want to say I paid twelve hundred bucks to my appraiser, and then of course that company, Safeco, had to pay for theirs.

And what I'm saying to this guy is it could very ea easily be fifteen hundred bucks is nothing.

I mean, I wouldn't go invoke the appraisal clause over fifteen hundred bucks because it's going to cost me twelve hundred for the appraiser and there's a chance I could lose.

But in a car deal like this, I think State Farm will cough it up.

But I got to have that paperwork for us, so we'll go from there.

Now, Michael's got an issue with the neighbor and it's a big deal.

His father and him were waiting for an uber or lyft and then this guy that lives there is in a van or a.

Truck or something.

What made him actually pull out his gun from the holster and show it to you in an intimidating fashion.

What happened?

Did you flip him off?

Did you throw a rock at him?

Nothing happened?

I mean, how did we get to that?

Honestly, I don't even know.

We were coming down the elevator of our apartment to wait for the suber and he apparently this apartment complex has out of a lot of issues with this guy.

He kicks people's dogs, more specific old day's dogs when they're walking.

This is a senior complex.

This guy's like anywhere from seventy five to eighty years.

It's the heritage at church Ranch.

Okay, I thought you were going to say something we've got one that's on our radar all the time.

It's not that one.

So so, Michael, we live.

In Westminster, Colorado.

This guy's eighty five.

I literally have done nothing to antagonize this guy.

And like I said, just yesterday, I was going for a walk.

He he was going to his truck again.

He was walking behind me.

I turned around to look at him because obviously I was scared from the incident from last month.

And when I turned around, he's like, what are you looking at?

Spick?

And you know, that's when he started going into other things like would you like to suck my d?

And I just walked away.

That's when I called the police, filed the report.

That's what you had to do, and I'm glad you did that.

Is that the first time you filed a reporter?

Or did you file one when he yanked a gun on you?

I filed one when he pulled the gun about a month ago.

Whatever happened with that is something.

We haven't done anything about that.

The Westminster police haven't done anything because it's literally my word against his word, is what they said.

They did give me advice.

They told me to record him, like take out my phone anytime I have contact how old?

Older gentlemen record him.

But the issue Michael how old is?

Michael how old is?

I don't know.

He's anywhere from like seventy five to eighty years old, and he's just a mean.

Vile p like.

I went downstairs this morning to talk to one of my neighbors about it, and she told me that yesterday evening he was in an elevator with this new woman who just moved in here, and he threatened to rape her on the elevator.

It was just him and her.

This sounds almost unbelievable.

No offense, Michael, I guarantee you there's something there, But it seems so crazy that some guy is wandering around in over fifty five unity and he's kicking old ladies dogs, he's pulling guns on people, he's threatening to rape people.

The cops have been.

Called at least twice, just by you, but I assume other people have called him, and Westminster Police does nothing.

The apartment complex does nothing.

It sounds very hard to swallow.

Here's the thing about it, Mark, not to cut you off.

The apartment complex, they're owned by a company called Dominion, who actually Dominion owns the land that the apartments was built on.

Dominion has two lawyers that are kind of currently trying to look into the situation because they are trying to get him out of here.

But the thing is, they can't just go up to the apartment and say hey, you got to get out.

They need evidence.

Do you have any of this on video?

Michael?

Unfortunately no ocause when the incident happened a month ago, I wasn't aware that you're allowed to record people with your phone.

I had no idea.

I thought that was illegal in the state of Kalorasko.

You thought all these people on TikTok were getting arrested.

Yeah, you know.

The detective told me, He's like, you know, you can totally record this guy, of course, but then you're right.

He also told me if you feel comfortable disarming him, if you feel like you can, you can also do that.

Obviously, I don't want to do that.

I don't know that sound that sounds horrible for a guy that's pulled a gun on you.

I wouldn't go there.

Let me ask you this.

Do you know his name?

And do you have a phone number for him?

By any chance at all?

No?

No, I don't do the only thing.

What's his first name?

What's his first name?

Don't know his name?

I don't know his name, Sir.

They won't give me his name because we're, like I said, we're in a senior complex.

Yeah, do you know where he lives?

How old are you?

You don't sound like a senior.

I not.

I'm my father's caretaker.

I got forty one years old.

So you're forty one.

God, this thing just sounds like a nightmare.

I mean, you did the right thing.

The cops are involved in it?

About it?

I mean, well they are.

But here's here's where my frustration lies.

It lies with Foothills Housing Authority.

That these are the people that give my goad a voucher every month to help us cover a majority of the rent.

Now, my dad, what do they possibly wait?

Wait, Michael, what do they possibly have to do with some old man doing what he's doing?

How does the voucher organization come into play them?

I'm not blaming them, but we have explained the situation to them about the older gentleman.

Well, because they're the ones that provide the rent for us, and they can move us to other apartments that they have that are available for their vouchers.

And that's what I'm trying to explain to you instead of them.

And why wouldn't they move everybody think about that?

I mean, that's kind of I don't think it's fair to blame that company.

I think you're doing everything right.

I mean, if they don't move you, maybe they don't have another option right now that's open.

And then what do they do with this one?

You're saying, hey, move us out and move someone.

It moves some ninety year old lady in afterwards that this guy can harass.

I'm not demanding that they move us out.

We just explained the situation of Foothills, but instead of them acknowledging it, they're pretty much just it's whatever it is, what it is, you know what I mean.

Yeah, you're you're wrong.

They do have they do have authority to move people because there are so many seniors that don't like how this apartment is rung by the current downder.

They switch downdlords like everyth you know.

I'm starting to say, Michael, listen, I'm going to go back.

I'm going to put them on hold for a second because for some reason, when I talk, he doesn't hear me.

Sometimes I want to explain something to people.

I shoot from the hit man.

This show is about my opinion and how I'm feeling about a circumstance.

When he started moving this.

To the voucher program towards the end, think of how it started off.

The guy pulled a gun.

He's building a story.

When people call up here, especially with a neighbor issue or an ex wife or a husband or anything, they're building a story against him.

That's what they do.

We all do that.

In fact, inadvertently, we do it every day in life.

When we feel a certain way.

We want people to understand the agony or the happiness or whatever it happens to be.

Michael all of a sudden wants to get moved.

Someone is paying for you guys to live there, Michael, and that someone is me, and it's everybody in this room.

Those are all taxpayer dollars.

And if they move you out, listen to this.

If they move you out, how about all the other people that are there?

How about the poor person that could be a woman by herself that gets moved into that apartment that they move you out of.

I don't think that's very fair.

You're forty years old, you're there helping your dad.

At least there's some protection there.

Imagine somebody else moving in there.

The problem is this wacko that's wandering around doing the things you're claiming.

I mean, that's the real problem.

You've called the police.

Maybe you get with some other neighbors and have them call the police as well when this guy does something.

For an example, Michael, and I'll bring you back up real quick, but I got to take a break.

I'll come back to you.

But did the lady that claimed that he said I'm going to rape you?

Did she call the police?

And if not, why, you know that's the question that I can't answer.

No, she didn't call the police.

Okay, listen, I got to take this break.

See that's where my brain starts going, Okay, are these things actually happening?

Are people just spreading rumors because no one likes this guy?

Does he literally walk around and see a dog and kick it?

I mean this all sounds wild to me.

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Come man, this is the Troubleshooter Show.

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Now, Paul's got a problem with the dealership, but I need to tell you about Paul thewatermanwaterpros dot Net.

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Now, Paul, what dealership are you having a problem with?

Oh, it's a Chevy dealership here North Conrade Springs.

Yeah, what's it called?

The Mike Rooney North Mike Rooney.

We have had calls on Mike Rooney.

Yes, So what's going on?

Is it a new vehicle you bought?

What's happening.

Let's say I bought the truck new and twenty eighteen when I was getting some emissions related issues done to it, and I took it in there for a new death pump and.

Okay, what is what kind of vehicle?

Is it?

Total?

A Chevy Duramax in eighteen Chevy Duramax yep, And I'm sorry, did you say thirty five hundred?

Yeah?

Okay, go ahead.

And you know I took it in there for a new diesel exhaust that the pump out in the tank.

Anyways, they put it in and they told me to come pick it up, and I drove a half mile ale to talk a lot and the pump falls off at the bottom of the tank.

So I turned around took it back.

The next day they said we filled the death tank up to the top, still sets empties and it goes into fuel contamination twenty one thousand dollars repair.

I took me off guard because they didn't go in there with fuel contamination.

I show up the next day and the death pump is still hanging off the bottom of the tank.

So how could they show that tank up with the pump still hanging off the bottom and it looked like they dump death my fuel tank?

Hey, Kevin Caulk and shared an auto tech hold on a second, Paul explain, first of all for people listening what a deaf system is.

Well, it uses the death fluid to regenerate the catalytic converter.

So, in other words, that collects in the catalytic converter needs to be burned.

Off, so it basically burns it off and it.

Uses death fluid in there to burn it.

Yeah, and all diesels have them for the most part, most of.

The newer ones do.

Yeah, but he's right.

I mean, the fuel pump in that deaf system comes out the bottom, so you obviously can't fill the tank because the there's a hole in the bottom where the field pump goes.

So you just think they're outright lying to you.

Well, if he said they put they got death contamination, and they said they filled his deaf tank, they probably put it in the wrong tank.

How could you pause?

What other?

Like on my bus, the deaf tank's not even in the engine compartment.

I fill it up on the side.

Well, right, But you have the gas tank and the deaf right next to each other in the same gasoline on.

This duramax on.

So you're saying they could they could have literally put death into the gasoline?

Yes, or would they or are you saying they put gasoline into the death?

Well, they couldn't put anything in the death because of field pumps hanging out the bottom.

Oh, because it would have poured right out.

The bottom, out the bottom.

Yeah.

Oh my god.

So Paul, when you get down there and point down out to him, because you said when you went to get it, you saw it was still like that.

What did they say?

You know, nobody came outside, didn't even wanted to talk to me, And I had a mold mechanic there.

You had a what u it?

Nobody came out and wanted.

To talk to me.

I wait, Paul, you just said something I need to understand.

Why did you have a mobile mechanic with you going to a dealership that just worked on it.

I thought like.

These I knew these people were lying to me in some kind of way, and I needed to documented professionally, and.

See, I think we're missing Listen.

I want to help you big time, and I agree with everything you said.

So does Kevin more importantly, I mean, because he can picture what this thing looks like.

But I want to understand something.

You go there, you already have issues with this dealership for whatever reason, and you bring this other mechanic there were they gonna do some work, and you're you didn't trust them anymore.

So you basically told him, no, I'll just come pick it up.

No, I just just thought i'd show up and with another mechanic to just do a separate diagnostic because it didn't show up there with field contempt.

But when you brought it back to him, I'm sorry.

We just got to start kind of from the beginning then.

So you bring it in there to get what done?

Kevin?

What did he bring it in for?

Well, he was having issues with the deaf system.

So they replaced the field pump.

So they do the fuel pump and they say everything's good, come pick it up, right, yeah, okay, So you go pick it up and you have problems immediately.

So then you bring it back.

What did they say when you brought it back?

You drop it back off?

Right?

Yeah?

And they call you up.

They call you up, and what do they try to sell you or what do they tell you?

Well, they sent me a message I didn't and call me fine.

That's we filled the death stinks up to the top.

And then the next message was fuel contamination twenty one thousand dollars repair.

And the picture of my death or the picture of my fuel And when you put it on Google, it gives you a I was like, what's in my death fuel?

On Google?

I put a picture and it's like identical to death.

It mixed with They sent a picture that's identical that's mixed with death.

How would they How would he prove, though, Kevin, that he didn't do this when he brought it in for the initial problem.

Wouldn't that actually cause an initial problem with a fuel pump as as well?

They would have noticed that it had fuel contamination when they were doing a death system and test driving and so forth.

And it's wild and it's wild.

When he got there, it started up, and he drove it for you know, granted not long, but it moved.

Yeah, And now they're saying, basically they didn't do.

It, Yeah, avoiding all accountability, which is really weird to I mean, I didn't.

I'm just wondering how I drove it there.

Now it needs to be towed out.

You know what I'm saying.

It sounded fine last time I drove it.

You know, Well, that's a curious question.

I mean, if someone made that mistake, let's say he did.

Let's say let's say Paul put deaf fluid in the fuel tank and let's say he realized it after a gallon.

I mean, what are we talking about?

Is this seriously not going to run?

Yeah, it's it's very, very, very corrosive.

So if you accidentally put deaf in your gas, thank what's happened.

Don't start the vehicle, don't turn the key, don't do anything until you can drain it, because how.

Would you how would we prove Well, first of all, let's try to reach out to these.

Well, he couldn't have driven his truck to them with death in his fill tank.

He couldn't have it, would not have run to get there, and you didn't have it towed in, right, Paul?

Yeah, yeah, yep.

Tom.

Let me say something too.

So here in October, hang out of trucks all summer, and I paid another mechanic, Edward.

With a you know, why do I care about this?

And uh, he.

Plugged his computer into it and looks at it in funny and then he just starts the truck and nothing's wrong with it at all.

Nothing is wrong with the truck, Paul.

Did you drive it in?

Did you drive it to them?

Yeah?

I drove it into them.

You drove it into him.

And what were the symptoms you were having at that point when you brought it to him?

It was just throwing codes for a death pumping, but it was driving fine.

Yeah, it found it just fine.

That's weird.

And Kevin, you're saying, if he put in even a quarter gallon of death, they.

Know what kind of volume.

But I mean, if if he was most people take the five gallon jug and pour it in.

And then how far did you drive it when you picked it up?

He didn't half a.

Mile out the parking lot.

That's when it popped off.

No, that's the second time.

That's what I mean.

Yeah, the first time the fuel pump fell out before he get he got around the block.

Practically, I just can't believe they're not doing anything.

I guess that's the part that I'm just not understanding why.

I mean, really, let's try to reach out to them.

I really do want to talk to the serviceman.

Okay, here this so I brought that.

They towed the truck to my house here in October, and I paid the mold of mechanic to do a diagnostic at the truck in my front yard and there's nothing wrong with it at all.

They were just lying to me the whole time.

There's nothing wrong with the truck.

We can go get pancakes right now with it.

For the life of me, Paul, that would have been nice to throw in a few minutes ago.

Hold on a second, now, I want to know what he wants, like, I'm ready to call up this dealership.

This is Come on, Paul, what do you want now?

We're going to find out after this, But just do you want the money back for.

The fuel palm?

I mean, what do you guys think we're gonna find out?

In a second, Kevin, what do you think he wants?

Does he want to go get pancakes.

Yeah it sounds good.

You want pancakes.

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Now we're going to go back to this guy and figure out Paul what he's actually trying to accomplish and maybe we can help you.

So, Paul, we know the car's working now, and you had a mechanic look at it.

Why did you even have the mechanic come out when it got towed back if it would start?

You thought it wasn't going to start.

Is that why they told me.

That this truck needed twenty one thousand dollars.

Dollars for the work.

So the mechanic came out.

He must have done something because the last time you saw the vehicle, the fuel pump was hanging out at the bottom of it, or the death fuel pump.

Yeah yeah, and now it's reinstalled in the death tank s filled to the top here at the house, just like they said.

So they worked on it after they you know, touched it and they drained the fuel tank.

For some reason, they drained that fuel tank to try and hide something.

They told me I drove it there with no gas in it, and I'm like, well, and how do we have fuel contamination?

Then?

You know, I drove there with no cue in it, you know, which was a lie.

So the bottom line is it's working fine now.

Yeah, it never had the problem in the first place.

Well, why were all the check engine lights coming on left and right?

Then?

It just needed a new death pump and the knock sensor.

Okay, a turboaccuator code.

That's about it.

Now, Is that what this is that what the mobile tech did?

He did all this stuff?

No, he just gave me a diagnostic to see what was the status of the vehicle.

Now that it's back at my house after it left there because they didn't really give me.

Kevin help me out here, they towed it back and it worked perfect.

Is that what I'm to understand?

Okay, so they tow it back, it works perfect.

How can I help you, Paul?

I want to get compensation for what I've had no trucks for I've had no trucks since made and right now, thinking it would blow, I take them the small claim score.

I don't know what else you would do.

I mean, I take them the small claim score.

It's going to have to be under seventy five hundred bucks.

It's only going to cost you fifty bucks.

But you're going to have to prove there was nothing wrong with it.

Here's going to be the issue.

You drove it there.

There was a bunch of stuff wrong with it, at least as far as the dash was.

Yeah, yeah, there was nothing wrong with it to really begin with, like just being a new death pump and a turbo actuator.

Gave them the part.

Did they charge you?

How much did they charge you for diagnostics?

I mean, there's something you might be able to go after.

He gave them the parts.

They charged me for two hundred and fifty dollars.

Well, you gave them what parts.

The death pump and the turbo actuator.

For the life of me, Mike, Mike Rooney accepted parts from you to install.

Yeah, well they are morons.

I mean, that's a dumb I've never heard of a dealership doing that.

I mean, to me, Tree, do you want to take a stab atus and give a call I don't even know what you would ask for, though.

Well, there's nothing to call about.

I mean, our caller provided some parts that a dealership inexplicably installed for him, and then one of the parts fell out.

Then you know, we went through this drama for five months.

The truck showed up this month back at the caller's front yard and that runs just fine.

This is just a mess, but at least it has a happy ending.

Why would they if they hold on?

Here's Paul, Well, they tell you you need twenty one thousand dollars in work, correct, then they tow your car back to your house and it works perfectly.

Well yeah, I mean it still showed that death plump code.

They're saying that death plump by game doesn't work, but it doesn't even look like it's been installed to be like the same death pump that when I bought the truck.

Is they are morons for installing parts you brought they are.

That's not your fault, you were trying to save a few bucks.

Pardon, how about how about.

In my opinion, Mike Rooney are morons just for that right there.

Well, on the more practical side, how about he just has his trusted mobile mechanic reinstall these parts for him.

He said, it works perfect.

Now, Oh that's happen, Then that's fine, dude.

Just have a great day on an awesome weekend.

I mean, really, the only thing you're going to do is take them to small claims court, Paul.

I mean, that's it.

I don't even know what you would ask, though, I mean, I really don't, because it's such a strange story because you brought the parts.

I still cannot believe a dealer would do that.

Kevin, would you ever install under most circumstances?

I mean, if you've got like a nineteen forty model te Ors whatever the hell.

Yeaher Lincoln or something something, Yeah.

An old crappy Lincoln, something along those lines.

I mean, I really go ahead, Paul, like you've kind of finish up.

But even such, is it even sane for me for somebody to make me believe my truck needs all these repairs, try and make me pay for all these repairs.

That does not even need not It sucks.

And well after the repairs, they tried to offer me twelve thousand dollars for that truck to get me out of that truck for twelve grand pall it for forty five.

Listening to you, it sounds like they were trying to put the screws to you.

Okay.

I mean I don't know if they actually were or not.

I don't know if they were being lazy, but to try to sell you twenty one thousand dollars when you brought your own parts for them to install is insanity.

They knew you weren't going to do it.

Maybe that was their whole deal.

Maybe their whole deal was, let's tell them there's twenty one thousand, then offer him twelve thousand for the truck.

I don't know.

I wasn't there, but based upon what you're telling me, that is a possibility.

Yeah, I mean I lost five months of work for it.

How well, if you lost five months of work for it, my god, you have to mitigate the circumstances.

I mean literally, if you didn't work for five months based upon this, that is not going to be their fault under any circumstance.

Ever, well, I didn't have a way to work, so.

I'm not arguing you didn't lose five months of work.

It's not going to be their responsibility.

You will never argue that if Dmitri ran into my car tomorrow and totaled my car, and I couldn't show up for five months.

He is not going to owe me five months salary.

It's not going to happen under any way anyway.

Well, I just don't get how someone could just lie to you and make you believe that your truck's blown up up.

And I didn't want to I build metal buildings for a living, and I didn't want to even get new clients because I didn't even know if I was reliable or not anymore.

Yeah, like I said, Paul, I mean, you could take them, You could take them the small You almost what.

I almost lost my house over this, Paul, Paul, this.

Is you're just bringing this to a place where the court isn't even going to care on this stuff.

You're saying, I'm trying to be like really straightforward and somewhat kind.

I mean, honestly, I am ask these guys.

I mean, wouldn't you tow it to another place and get a second opinion if you didn't trust them?

And why would you wait five months to get it towed back?

What?

I couldn't afford it at the time.

I didn't know what to do well.

I didn't know what to do.

The whole stories made it look like they done death in the fuel bank, and I'm like, I didn't.

Know what to do.

Yeah, there's nothing.

In my opinion, man looked, it's not legally.

I don't think you're going to get a nickel, and paying an attorney to attempt to do something would be insanity.

I think you're throwing the money out.

In fact, i'd be upset if an attorney took this case.

So I just simply wouldn't do it.

I mean, I just don't understand that.

I don't think I shocked to you.

I think I could sit here and say the same thing I could say.

I could say, Paul, look at that red car over there, and Paul would go, oh, I love that blue car.

And I'd go, no, no, no, no, not that one, that one right there, the red car.

And then Paul would say, isn't that blue, and I'd go, no, no, let's walk over to it.

And we'd walk over to it and I'd touch it and I'd say this red car and he would say, I love that shade of blue.

Paul, you're not listening.

You really don't have a case there, and I feel bad for you, but losing five months now, I am going to.

Get a little real world for people listening.

If you lose five months of work because of a car dealership that misdiagnoses your car, that's your fault.

It's your fault.

Five months.

Maybe I blame them for three or four days, but five months you could have got it towed back.

You could have went down and got it.

You could have done a lot of different things.

And then bringing your own parts.

Anybody out there, even if a shop says okay, we'll do it, anything that goes wrong with any labor they do, they're never going to do anything for you because you brought the parts.

They're gonna blame the parts every single time.

You'll never get any warranty work done.

It is the dumbest thing either side can do, unless if there's no other options out there, which does happen occasionally.

Kevin, I asked you before, would you ever install an alternator I brought you on a twenty twenty one Hondai Santa Fe.

Nope, it's insanity.

I think we've done it once in a year, and it was because they could get the part that I.

Couldn't find now, why won't you do it?

There's too much liability, too much warranty issues, too many of me, and I don't know the quality of the parts.

I'll tell you what, fifty percent of the ten.

When we used to do it, we'd get the wrong part and then my text standing there waiting and you have a.

Car up on a lift taking up the bay where you make money.

Yep, customer's got to come and get that part and go take it back and exchange it and bring the right one.

And yeah, it's it's just a lose lose.

So here's what I want done.

I think we have Dmitri call up Paul.

Okay seriously, yeah, and and see what tell them?

And hey, tell them that car.

Let me save us a phone call.

So it's a long distance call because it sounds.

Like he's in Card Springs.

Yeah, I think it's time for Paul to move on.

Man, he got the truck back, thanks running Okay, he did get the run around, and it's very frustrating, and I agree it cost him some lost work.

But dude, pick your stuff up and go on with your life.

And this Mike Rooney, listen, man, I've got no love for them.

I don't know why they installed you your parts.

I don't know why they told you there was twenty one thousand dollars when your truck is working fine when they towed it back.

I don't know any of that, Paul, but I like what Dimitri said.

You got to move on, Robert, you're up next three oh three seven one three talk.

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Alrighty then three seven one three eight two five five three zero three Martino, you've been ripped off or taking advantage of I want to hear from you.

I felt bad about that last caller, but I don't know where he was going.

Kevin, what what are your thoughts on what do you think the dealership was up to.

I mean, we'll never know, but in your opinion, what do you think was going on there?

You know, it's hard to tell if you know, if there's a mechanic didn't know what he was doing, or they got wrong information, or are their crooks.

I mean, what do you know want It's so hard to tell.

It's almost impossible to tell.

Place like that.

They're not going to, you know, set somebody up for that that's.

Not well, especially somebody that brought in their own parts.

Yeah, they know, they know hitting him with what they I think they kind of wanted them out of his life.

They knew he didn't have money.

He tried to buy his truck for twelve grand.

So I don't you know who knows?

The whole thing's sketchy.

You know, I had I'm gonna we've got someone here a scot problem with starter.

I'm gonna go to But we've had so many calls over the years when it comes to accidents like and really think about this, If Suzanne and I are on the way to the airport to go to Hawaii, and we're going to go to Hawaii for two weeks, we've had it booked.

We have, you know, let's just go crazy, first class tickets, a very expensive hotel.

Blah blah blah.

We got a twenty thousand dollars vacation coming up, and Dmitri runs into me with that crappy old Lincoln ouch and we can't get to the airport in time, so we can't get on that flight in time, and then the government shutdown happens and we can't get another flight out, so the hotel we can't get a refund on.

And I get depressed over the whole thing, and because of my depression, I run my car into a ditch on accident because I'm in tears.

You can chase it forever, is what I'm saying.

Literally, if someone hit you on a Tuesday, you could say they owe you.

They owe you for.

The rest of your life.

And that's kind of where he was going.

I mean, I.

Stretched that out to absurdity, but really, five months.

You don't leave your car somewhere five months and don't work for five months and then blame it on wherever you left your car under any circumstance.

Yeah, any circumstance whatsoever.

Hey, Robert, what's going on with this?

Starter.

By the way, we got two lines open three zero three seven one three A two five five.

Get your calls in.

Now it's car day.

We're going to tell you about Dimitri's new car he bought.

It's like driving on a cloud.

Robert, what's going on?

Yeah?

I have a twenty twelve Dodge Round outdoorsman pickup and I noticed lately when I turn the key, it just keeps turning, like starter keeps what going?

Want to shut off?

So I have to turn the key off right away, like.

The bendix has broke.

Or you mean it's like cranking.

Yeah, it's cranking.

I could just n and then I shut it off.

It doesn't, It just gets It's like a bad starter, right, Kevin, could be a starter solenoid relay.

There's a lot there.

I mean, is it all part of the starter though?

Or no, you're saying it could be outside.

Of that controls the signal to the starter.

Okay, has got any relay in the tip of module?

How would he expensive thing if it's in the tip of Matt's stupid money?

What is it called?

The tip?

Totally integrated power module.

So instead of separate relays, they have relays that are integrated into a circuit board within this module.

So you have to replace the entire.

Circus, replace the starter relay, you have to replace the so.

It's sending bad information because of a bad circuit on a motherboard.

Basically it could go both ways to where you turn the key and you get nothing, not even a click, or you get it the other way and that stays engaged.

So unless if you're like really good at computers, I mean, you're not going to replace the bad part on the motherboard.

You can do things to bypass, like they have a kit from from RAM that you can replace the fuel pump relay instead of the tip them real just some wiring and the you know, regular relay.

And then it works, but you're rewiring it.

They don't have that for this start.

They may they've had several different iterations of it, but you just need to say, I'm just guessing obviously without seeing the car, but this they need to check.

How do you die?

So he comes in.

I know you've got the best electrical guys out there, but how do you where do you even start with this?

Does it happen every time, Robert, every time you do it?

Or almost every time?

No?

No, no, No, it's like maybe once.

Lately it's been like it did it once, and then maybe three weeks later it did it, and then lately it did it another couple of weeks later, and then a couple of days later.

Those are challenging.

So it's getting more and more.

Would you be able to duplicate it if you were at Kevin shopp or it's just who knows?

It's a shot in the dark.

Yeah.

Yeah, it's kind of a random thing and go, I don't want the damage.

It's good.

You turn it off now, So that's how you stop it.

You just literally turn it, close the circuit, yeah, and then try again, and then try.

It again it starts up.

Wow, what damage could that do?

Over time?

It could ruin the flywheel?

You know the gear on the flywheel where the starter engages.

Oh yeah yeah.

So what would you do if you were Robert?

It's a tough one.

I mean you have to duplicate it to solve.

It is something like that.

Does it get if it is the board?

Let's just pretend that's ultimately what it is.

The tip of tip the H tip them t I totally integrated power module.

Wow, tip them.

So if it is that will it continue to get worse or it could be stuck in this this this purgatory where it happens once a week.

Yeah, it's electrical.

It could be it could be anything.

Is it possibly?

It could go away?

Not likely, but it's possible.

It's still a relay.

Even though it's integrated into a circuit board, it's still a relay.

So what would you do to troubleshoot it?

Can you bypass that relay on that tip them?

If it's something we can't duplicate it and it's starting to get worse, I would recommend bypassing that in there and see if it doesn't stop doing it.

Yes, And is there any downside in bypassing it long term?

Is a fix?

No?

And what do you think that would run?

I'm totally throwing this out.

It's just a couple hours labor, Like a couple hours.

Labor and a kit seeve could be about three four hundred bucks.

So Robert, there's an option there if it turns out to be the tip them.

But I mean you're going to be able to troubleshoot and figure out what it is no matter what.

If we can duplicate it, that's that's the kicker.

Yeah, if it's working, fine, there's nothing to diagnose.

Robert, I'm not sure what else to tell you.

You got any other questions for Kevin?

Yeah, you guys have shared an autotext?

Can I take it there?

And of course, well you can and we can try it.

But you know, I'm not optimistic one.

It's it's two to five days.

To get the intermittency.

Now, if you could drop it off for a week, I'm sure he could, you know, in the morning or in the evening when you leave or whatever.

Try to duplicate it, right, But even Kevin, if you do duplicate it once, we have.

To be very prepared to diagnose it.

Well, that's what I mean.

So we can't just walk out with a key and say, oh, let's see if it does it.

Then it does, because.

Then you can't do it because then you've got to turn the key off and it's not going to do it again for another seven Robert, you might just be waiting till it gets worse.

Brother, Oh, you can't.

Just test like the starter or the motor or.

Well he's saying he could put here, here's what he could do.

If I'm listening to him right, he could bypass that and it's not going to do it again if it is the tip them.

But if it does do it again, then it's something else.

And it's something else.

He could throw a starter in there.

That's not a starter problem.

Well okay.

My point though, is he could throw any part in there and sell it to you and then if it doesn't happen again, that's what it is.

But that's the problem with an intermittent problem.

You basically throw money at it.

I mean, it kind of sucks, but I get it down to him, Robert, no matter what, bring it down.

He has got literally the best electrical guys in Colorado.

Share it in auto tech dot com.

Go there, get the address, call him up, get the appointment, Robert.

I'm not kidding.

You're not going to regret it, and you're gonna end up using these guys.

Shardan auto tech dot com.

Now Amy and Carly hold tight.

One has an issue with Liberty Mutual and the other with AutoNation.

I think Dmitri knows about these.

Yep, yep, okay, hold.

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Rit News.

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Come, run in just as fast as we can.

Shooter's gonna help coming.

This is the Troubleshooter Show.

No Tom Martinez.

Welcome my friends to the only show of it's kind.

We're here to solve problems, answer questions, take complaints you've been ripped off or taking advantage of, or need some help.

First of all, we have a list of experts that are either here in studio joining us a lot.

For example, today's Car Day, we have Kevin Colkin shared an Auto Tech.

But we also have a list of attorneys.

Doesn't matter if it's real estate attorneys, a state planning attorneys, personal injury attorneys, criminal defense attorneys.

We have a list of attorneys that we get involved all the time with different problems.

Landlord tenant disputes, you pretty much name it, so if you have any questions, three zero three Martino, I got two lines open.

It is car day, but we still take every possible call.

We love helping people, We love recouping money.

And our deputies.

We have some great deputies too, just willing to knock them out when they come in.

Yeah, on a volunteer basis too, which is ridiculous.

Deputy bow Over there is working on a couple things, Deputy Dimitri.

We've got a follow up we're going to go to in a second with Amy that you've been dealing with, and Kevin Cokin joins us three oh three seven one three eight two five five.

Hey, Amy, what is going on with AutoNation?

What was the original problem?

Or maybe d you want to jump in?

Whoever can explain it to me the quickest.

Mark.

You know, it's a really strange story.

Amy called us on September third for the first time, and she bought a car from AutoNation and uh, you know the and this is she bought it a couple of years ago and last winter I believe the car was stolen.

It was subsequently recovered with a blown engine.

It got towed back to AutoNation for repairs, and when Amy made the insurance claim on it, their insurance company said, hey, you know, we've looked into your car and it looks like it has already been previously totaled out.

It's been declared a total loss by some other insurance company.

And so they actually ended up dropping her because it's no longer an insurable vehicle.

Did they handle that claim or no?

Yeah, they handled that claim and that they gave her.

So the vehicle is that AutoNation.

The vehicle is get stolen.

Did she buy it from AutoNation?

Bought it from AutoNation?

It gets stolen from Audnation.

Gets stolen from Amy, it.

Gets stolen in her possession.

Yeah, it gets stolen from her, and then.

When they cover it, when they finally get it back, it's just a mess and needs an engine.

They beat the hell out of it.

Yeah, And the insurance company did give her all the money for the car though, except for the engine because they said that's mechanical.

Uh, you know, I'm not sure, I don't remember exactly.

Why didn't they pay for the engine?

Well, actually the engine was covered under warranty and they replaced the engine in it, but it doesn't matter because they can't ensure it because if I because it's already been totaled and so anytime that I.

Okay, but I get that.

But guys, let me ask you this.

Has the car been put back to good operating order?

It is in operating order, but it still has uh it's I was able to provide the documentation that AutoNation asked me for to prove that it had been totaled before I bought it, and they told me that they would help me once I provided that documentation, and now they just won't respond to me.

Let me let me short circuit story.

Let me tell you what the issue is now.

So luckal so the insurance company did pay for the damage Kia or Hondai I forgot which one of them is.

Actually Hondai is going to replace the engine with a new one at no charge because luckily it's one of those engines was.

Going to handle the body work in any other and.

That got that all got done.

Here is Amy's problem, and I'll tell you what she wants to get because.

Because it was totaled before, Yeah, she can't find in an insurance company to cover it.

But it gets worse.

Her credit union, who's financing this car, is calling the loan.

They haven't called the loan yet, but they keep warning Amy and have been for quite a few months that she's out of compliance.

She's out of compliance with the terms of the loan.

Now, why did AutoNation sell her a car with the salvage title?

I have an answer for you market.

We have we seen the title?

Is it actually salvaged?

Well, we saw so.

Kevin from Shared Nototech ran a car fax for us.

There is no mention of salvage.

There is no mention of as it's got a clean carfax and it's got a clean title.

So it appears that even and I'm no fan of ownation, but it appears that AutoNation unknowingly sold her a previously totaled out car.

But that doesn't matter.

How do we know I want the answer to this one.

How do we know if Carfax says it was total doubt, how do we know.

It It doesn't say there is no mention of anything.

I'm sorry I said that backwards.

If there's no mention of it there, how do we know that's true and it was total.

I can answer that too.

Amy emailed me a copy of the letters she got from the insurance company who had previously insured it for some other customer of Thought or Pregis owner, and that letter.

Said, Hey, this vehicle was deemed a total loss.

And when we gave or when Amy, you gave that information to AutoNation saying hey, you sold me this vehicle that was totaled.

I can't even get it insured.

Now she wants to undo the deal.

Well, I think they have to undo the deal.

And according to Amy, in a telephone conversation a few weeks ago, the AutoNation manager said that, hey, if you can prove that it had been totaled, will undo the deal.

What AutoNation is this?

And do you have that actual insurance?

I am the letter from the insurance company.

I want you to pull that up.

I don't want you to read the whole thing, but I want you to give me.

I really want to know what they stay.

Do we know what happened?

Was it in an accident?

I believe it was a theft claim at the time.

Now wait a minute, to wait a minute if something gets wait a second if something gets stolen, and a certain amount of time goes by, get Brian burns On Kelly, please.

But a certain amount of time goes by and then they recover it.

But in the meantime they.

Totaled it out because it was stolen and give you a check, but then they find it.

Is that the circumstance we're looking.

At, Okay, So yeah, you're right.

So here it is.

The letter was just dated a few days ago and it's just a very simple one sentence letter.

It said, please accept this letter.

It's proof of the total loss determination on this claim due to theft and no return of vehicle.

This vehicle was deemed the total loss on March twenty ninth three.

So really, this is we've got to dig a little deeper because this isn't a salvaged vehicle, correct, this is a vehicle that was stolen.

The insurance company paid whoever owed it, made them hold because that's what the policy says.

Then it was recovered and it looks like it wasn't totaled at all.

So I don't understand why she can't get and insured.

But that's what I want to ask Brian.

So Brian, in some private conversations with me, previously indicated that he feels confident in his ability to insure this vehicle.

Have you talked to Brian Amy.

I have talked to him, But I also just know.

I know that this vehicle is listed on an insurance database.

As that doesn't matter.

It's not salvaged.

I thought it was a salvage vehicle.

Hansel all State already canceled my policy because they found it was a total vehicle.

It's not a total vehicle.

It was totally paid out, but the vehicle was not wrecked.

It wasn't in an accident that totaled the vehicle.

It wasn't paid out for that.

It was paid out because it was stolen.

Well, let's get real information from Brian, because I'm not going to argue with her.

I'm trying to help you out, Amy, But what I'm saying is, I don't know why you can't get it covered.

For the life of me, I don't care why State Farm isn't covering it.

I hate State Farm.

I can't stand State Farm.

I don't care what they do.

But if everybody in the world will cover it, I don't know if you have an argument, and I don't know if you have an argument legally, a legal argument, I can't sell you a salvage car without disclosing it.

You literally got assign something saying I understand it's a salvage car.

I don't think this is a salvage car.

It wasn't salvaged.

It simply wasn't salvaged.

Hold on, let's get Brian on, Carly and Jay.

You're up after this.

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All right, three oh three seven one three A two five five.

I'm gonna bring Brian Burns up.

I am so interested in this, so Brian, here's the bottom line.

Car was stolen when the last owner had it, and basically after the car was stolen, enough time went by to where they paid out on the stolen vehicle to whoever the insurer was then, or the injury, whatever it is.

So then after that happens, AutoNation ends up with the car.

It's got a clean carfax.

Oh that's good.

They sell it.

Then this new person buys it, and she hung up because she didn't like how I was talking or something, but whatever, so.

She buys it.

They find out even though it's got a clean carfax, and we've looked at the carfax.

In fact, I think you have some knowledge of this, right.

Is this the one that way that I had worked.

On with Dmitri?

Yeah, Brian, this is the one you and I emailed and talked about a couple of weeks ago.

So here's the interesting part.

Now, all State or i'm sorry, State Farm says won't insured in anymore.

If that's the case, I agree with her one hundred percent.

I don't know why, but I did some research during the break.

This one is so curious.

So a vehicle considered salvaged.

Okay, well let's go here.

What is this salvage vehicle?

In Colorado?

The definition of a salvage vehicle under CRS four two DASH six one oh two seventeen a vveicle is salvaged if its repair cost from collision, fire, flood, accident, trespass, or theft or other events exceeds its actual cash value just before the damage as determined by the owner or the insurance.

And the only thing really exempt from that under that same scenario as hell damage.

Now when it talks about theft in here, it's talking about if someone stole the car.

Under this statute, someone stole the car and caused the damage, and the damage exceeds the value of the car.

That's what a salvage vehicle is.

But listen to this.

For stolen and recovered vehicles, if the vehicle is recovered undamaged before the insurer pays out, it typically retains a clean title.

But that wasn't the case here.

These guys had the insurance paid out to the old owner.

However, if the insurer already paid a total lost claim as in the case you described, Okay, listen to this, the ensurer acquires the title and must apply for a salvage certificate.

Oh before any transfer.

And then look this up d CRS forty two DASH six DASH one thirty six Okay, and that's going to be two forty forty two Dash six Dash one thirty six and then paragraph two that's going to be a CRS.

Of course, this brands.

The title as salvage even if recovered intact with no damage.

The insurer can then sell it as is to a rebuilder, who must inspect and retitle it as rebuilt from salvage after repairs if any are done, along with the safety inspection.

So I'm going to tell you based upon what I'm reading right here, and Brian, I'll get yours.

And I am curious what that actually reads a CRS.

Did you pull that up yet?

Sure?

Did?

What does it say?

Well?

Which part I mean paragraphed?

Do you want me to tell you?

Read the book?

Well, basically they're talking about.

What it's talking about is if if I'm state farmed and I pay a total loss out because your vehicle was stolen, I have to the ensurer acquires the title and must apply for a salvage certificate.

So there's no way to retitle this unless it's a salvage vehicle.

From everything I'm reading, Brian, go ahead and tell me what you're making of this after I know you've done some research, But I mean, this is pretty straightforward what I'm reading.

You, Well, yeah, and it is.

You're right, And this is a new wrinkle to it because the thing that Dimitri and I kept going back and forth with was with her was that the car fact, which is what it seemed like it was the extent of what they needed to do to even find out if this car was stolen, did not list it as there's just really nothing on the car fact.

That would indicate that there was a claim.

No, I understand there was, I get it.

So we have a bad car fax.

But here's basically where it comes down to, no kidding.

It says right here, if the insurer already paid a total loss claim, as in this case, the insurer has to acquire the title and must apply for a salvage certification before any transfers this brands.

The new title is salvage even if there's no damage.

That is as straightforward as against.

And once again that's CRS forty two dash six dash one thirty six and then two I mean to me, to me?

Okay, So now the next step is who's screwed up here?

Apparently the insurance company.

The insurance company is the one that screwed up because they did not brandish that that title was not salvage.

It still doesn't show its salvage.

It's no, it still doesn't show it.

But we have read again what we have.

D ye.

Here's a letter from State Farm that Amy received just a couple of days ago.

Please accept this letter as proof of the total loss determination on this claim.

Due to theft and no return of vehicle, this vehicle was determined a total loss on March twenty ninth, twenty twenty three.

It sounds like either State Farm or whomever they sold this car to should have changed it to a branded title.

Is that right?

Well no, I mean it sounds like State Barn should have not the person they sold it to, because that I mean, according to that what you just read, it's the insurance insurance companies responsibility to do that.

Okay, well they didn't do it.

The vehicle still has a clean title, so so, Brian, So what are your odds are?

What are the odds of being able to ensure it so that she can comply with the terms of her auto loan from Canvas?

Right?

I mean, I think you're going to have to go through the steps of it's got it.

But the problem is I mean, I was telling her it doesn't show with salvage right now.

So I don't even know why it's being flagged as not being able to be ensured other than this the one carrier that's saying there was a claim on it.

Yeah, well I can help you with that.

So Amy's insurance company was all stayed.

So this most recent time the Amy's car got stolen while Amy owned it.

This car keeps getting stolen.

So so Amy made that insurance claim.

The insurance her insurance company, all State, paid that claim a few months ago, and then they said, hey, we're not going to insure this car anymore because it had already been deemed a total loss by State Farm.

So right, so they did pay her.

Most recent theft claim, but then they dropped her.

So now she doesn't have full coverage insurance on this car.

And now her credit union has been warning her for months now that she's out of compliance with the loan.

They're not going to be I don't think you're going to be able to insure this car, Brian, can you at least attemper Did you try to insure it.

For Yeah, I mean we talked back and forth about it.

It's but given the fact that she didn't even have the car at the time it was it had been stolen and it was still under I believe, and I'm doing this by memory because I'm not in front of my desk right now, Dmitri.

But so, but did she get.

It fixed from the second claim that.

We're for it?

Yeah?

Yeah, so the car is now fixed.

Yeah, but it doesn't matter because she can't get it insurance.

Right right, But Brian at the time couldn't.

It sounds like he couldn't even quote her because the car was in you know, various stages of disrepair.

What do you need to look this up?

Because I really want to dig into this now.

Listen.

Here's here's another thing I just found, guys.

The dealer's disclosure obligation under Colorado Revised Statute.

Blah blah blah, dealers must close.

Here's where it gets tricky.

All known material, particulars all known.

So what is the scope of known?

Typically means information the dealer had actual knowledge of or should have reasonable reasonably discovered through due diligence, So we could argue the carchack of in Incheck, here's what we got to do to really help her out.

We've got to prove that the dealer did not do their due diligence.

Just pulling the car fax is not going to be good enough.

Did they do a vincheck, did they do normal things a dealer does when they buy the car.

And even if they did do it, how do we prove If we can prove that there is some record out there prior to them selling this car, not purchasing it, then she's going to win in court from everything I'm looking at here, But if they had absolutely no idea, the insurance company really screwed up and they didn't do the right thing when they sold the car, there's still a good chance she could win because, according to this the judge generally sides with the consumer because she spent all this money with this dealership and now she can't even get this car.

It's so crazy.

She can't even get this car insured and she owes money.

On it and she's still got to make payments.

I mean, she got screwed every which way right, make really did.

But the question for Brian is, Brian, what are the odds of you being able to find insurance for this car?

I don't know.

I can the problem is is.

It's a little more complicated than that because she has more than one car and more than one operator.

So I did ask her to send me everything so that I.

Could quote up.

I wouldn't just quote the one car.

Yeah, is there something?

And it just wouldn't make sense.

Is you're like a clue report for cars where you can pop in the VIN forget about the owner and see what the hell's up with that car?

Nothing showed up?

Mark, I did it.

I ran a clue report for her.

Well, then why the hell can't she get in insured?

Well, yeah, that I don't think that.

It sounds like if she applies for insurance again, the new insurance company won't even know this happened.

That's what I'm saying as.

Unless there's yet another claim and then her insurance company is gonna dig into the somehow all states, Well, maybe the history of this car.

Maybe state farm on this last deal, this claim they played out, Maybe they added it to the clue report.

Oh like recently run it again?

Why another thought?

Do you still have the VIN number V?

And I do?

I have all that?

Could you how long would it take you to run it?

I got a break?

I mean, can you run it in the next ten to twenty minutes or.

What I'm not no, because I'm not at my office.

I'm out and about right now.

Okay, going to a meeting right now, so I can't do it till later.

All right, Let's run it and let's pick it up from there.

She got mad at me anyhow, but I still want to help her.

She had to go back to work.

She just texted me.

She's mad.

She just really had to go back to Oka.

So Brian, let's run it again.

Here's really what I'm looking for.

I want to see it if all of a sudden from the last time you ran it, if now everything's showing, which would be crazy.

But I still think AutoNation needs to step up.

They're the big conglomerate, They're the largest dealer out there.

And even if it was by accident, the fact they sold this poor woman and got her financing for a car that she cannot ensure is all in their lap in my opinion.

And I don't care how big of an advertiser they are.

The bottom line is, if everything is correct from what she's saying, and Brian pulls up and now all of a sudden on the car fax or on the ven or Clue report, whatever pulls up.

It's saying, this is salvage.

They need to figure this out for it.

They need to step up and do the right thing, even though they probably didn't do anything wrong.

Right, all right, hold on, Jay, I promise, well, Jay's I gotta take this.

I want to hear Jay's comment and then Carly you'll be up after that.

Three oh three seven one three eight two five five.

This is what we do.

We get to the bottom of these things.

And if this is everything she's saying, depending on what Brian comes back with, hopefully later on in the show We're Monday.

The bottom line is, and I mean this, the bottom line is we're gonna fight tooth and nail to get her out.

Of this deal because it's the right thing to do.

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Time for an insurance check up free no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh three seven to seven to one.

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All right threeho three seven one three eight two five five.

You know, Uh, I'm going to read something else I found.

Do they have to undo the car deal?

And if you've been listening, you know what I'm talking about.

This lady bought a car and it turns out after she bought it, ultimately it's going to have a salvage title.

Ironically, we don't know if it does now or not, but it should have had one no matter what.

When insurance company basically pays out full on a stolen vehicle in the state of Colorado, when they sell it, whether they auction it or sell it, they have to basically get a new title, a salvage title, even if there was no damage.

Think about that.

It's strange, but that's just how it works in Colorado.

So we don't know if the insurance company uh didn't do that or when they sold it to whomever they sold it to.

It eventually ended up at all AutoNation.

But when AutoNation got a hold of this, the Carfax was clean.

I'm presuming they didn't know it was salvage, but it was or needed to be at that point.

Now, all of a sudden, this lady can't get insurance.

But listen to this one.

This is crazy.

Colorado CRS forty two six DASH two oh six three for undisclosed salvaged or rebuilt vehicles, you're entitled to an immediate refund of the purchase price if the dealer failed to disclose material history.

This supplies even if non disclosure was unintentional.

As long as a title, salvage status should have been known, meaning it should have been salvaged.

Yeah, that's how I That's that's how I interpret it.

Yeah, I mean that's what judges are for.

But that's right from the CRS.

I think they do have to undo this deal.

The more I dive into I'm dying to know what's on there now.

Though all we have right now is a piece of paper that's one sentence saying we paid this out.

That is not going to be enough to get this done.

We have literally got to figure out if it is salvage now on the clue report for the car.

And it sounds like when Brian gets back to this office.

He's going to look it up.

It's fast Monday on Monday, will know more on Monday.

We will to me this is absolutely financed financing, absolutely fascinating.

Jay.

What's your comment, even if she went to go to sell it, she would have to disclose knowing this that it should have been.

Well, now when she goes to sell it, they're not even going to be able to register the car because someone's got to go through and go through a salvage title.

Basically at some point, even though.

There was no damage, which is crazy, you got to actually have state patrol or someone out to do a then verification and sign off on the safety of the car, get the salvage title.

Then she could sell it.

And she's going to take a kick in the ass selling.

Yep, go ahead, Jay.

What she really should probably do because she didn't get this handled real easy?

Oh yeah, okay, go ahead.

Auto dealer's licensing board.

Oh yeah, call up no, no, no, I you know what, Jay brings up something.

They are a powerful source.

Let me tell you.

People think oh yeah, yeah, yeah, I'm telling you they will rock and roll when needed.

Keep going, Jay, and then AutoNation and whoever got up from State Farm.

State Farm did it wrong.

AutoNation can then go after State Farm and say, look, you did not report this as a solid, you didn't have State Patrol come and inspect it.

Yep, you screwed us, and you know what.

Ultimately, ceremony, Ultimately, I love the dealer part of this.

That's that's a very good one.

We're going to see what Brian burn says.

But ultimately that's what we were talking about on break Wood.

Jay just brought up this part of it, which is very crazy.

She could actually go after the insurance company even though she had nothing to do with that, because she's ultimately the one that got damaged by it.

But the best way for this to happen would be what Jay just says.

AutoNation goes back, they undo the deal, They go back and say, hey, we bought this from you and it was to screw up.

But the only thing that might throw a monkey wrench into that there could have been other people in between we don't even.

Know about, right.

There could have been an auction house in between, for example.

There's so many places where this ball could have been dropped.

But one of Amy's big challenges is that she's dealing with AutoNation, and I have never I've worked a large number of autoation cases.

Yeah, they are completely unresponsive.

Yeah so all the I bet.

They'd be responsive if we got two or three hundred listeners together and went down to one of their dealerships.

I bet they'd be a response.

They just don't seem to care.

No, Like Jay said, you get the dealer board involved, they cannot ignore them.

Yeah.

Amy's best bet now is while we're researching the clue report in her vehicle is to get the government started.

We need Here's what we needed more than anything in the dealer Bord'll handle it.

If we can get something saying this car was salvaged prior to the date she bought it, that's it.

If there was a full total loss on this car prior to her buying it, whatever the date is beyond that one damn paragraph.

If we can get that, and I think Brian Burns is going to come back with that, we'll go from there.

I mean, that's it.

We're just going to go to Carly.

Now, Carly, what is the issue with Liberty Mutual?

What is going on here?

I'm looking at the clock here, I gotta do this.

Do you know about this one, Dimitri, Yeah, real quick, give me just like thirty seconds.

Oh okay, So her brand new BMW was wrecked by somebody.

That's somebody's insurance company paid all but eleven hundred dollars of the substituent part because they wanted her to use used parts and aftermarket parts.

On her brand new twenty twenty five BMVU.

And then she also consulted petty details.

Okay, hold on, that's a know about more in the minute.

Yeah, I'm dying to hear what happened on here.

They tried to put the screws tour over eleven hundred bucks.

You got a brand new car and they want to use used parts a brand new car.

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Oh my goodness, I have so much fun with Groc.

If you have not got a subscription to Groc, it is absolutely mind blowing.

Don't you guys acknowledge that?

Tell me that's not cool.

D that's not cool.

Look at this thing bear we worked when you tried to have a search for me.

I asked it about you.

It knew exactly who you were.

It said I was a cop.

It said, you're.

One of the newer deputies, almost like a cop on the show, the kind of guy that would do the ride alongs and go out.

That's what it said.

It's pretty remarkable, all right, So let's let's jump over to this.

So what is going on with this Carly thing?

What ultimately happened?

I'm hoping to hear she got her eleven hundred bucks back.

Are we still battling it out with Liberty Mutual?

Where are we at on?

Yeah, your hopes they're about to get dashed.

So I did correspond with Liberty Mutual and where is it safe go?

Liberty Mutual looks at the same company.

Actually, so in turns out, so no, they as of about a week ago.

They stand fast.

We refused to say Brian get involved.

No, we wed we had Brian during Carly's first call.

You may recall that from a few weeks ago, and Brian said that, Hey, they can dictate used and aftermarket parts for their own customers, but they can't dictate used in aftermarket parts for the damaged party, who's not their customer.

And who's whose insurance.

Was this yet fault?

Yeah, they at fault driver.

So Carly, I'd sue the driver.

Is it a student, Yeah, it's fifty bucks.

We will help you, not in a legal fashion, but we can send you over the paperwork.

You can file it, and I bet you they cough up the money almost instantly.

It's well worth the fifty bucks died.

You see.

Any Way, she loses this if we have the fact straight.

No, I don't.

I've read.

I've read the entire body shop bill.

I actually called and spoke with a body shop and the guy said, look, she's in the right.

We are even required to you.

We're a BMW authorized repair facility.

They don't allow us to use us.

I just thought of something, he said.

Brian was involved in the first call, and I do assume it is Safeco.

Now is it Safeco, Carl?

Is it Safecore Liberty?

It's Safeco celebrity on it.

Yeah, I know, but it's Safeco.

And the reason I say that is Brian has a ton of connections at Safeco.

Has he actually made a call on her behalf to somebody at Safeco?

No, but I can ask Brian to do that.

I want to do, Carly.

Let's do that.

Then we're going to go down the small claims route.

Like I said, it's only going to cost you fifty bucks.

We will help you at least send you copies of the paperwork instructions.

It's very simple.

It's going to take maybe an hour of your time, maybe an hour of your time, and then I think you're going to get all your money.

But the first thing I want to do is I literally want to have Brian get involved for.

Its horror and what there is more on this story?

All right, hold on, we'll do it after this.

Three oh three, Hold on, Carly, three oh three seven, one, three eight, two five five two open lines call in now, go with a sure thing Denver's Best roofer Excel roofing dot com.

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D So you don't have come running.

Just as fast as we can.

Shooter's gonna help.

Come man, This is the Troubleshooter Show.

No Tom Martinez, Welcome my friends to the only show of it's kind.

We're here to solve problems, answer questions, take complaints.

It's card day here on the Troubleshooter Show.

Of course.

Kevin Caukin joining us almost as usual.

I got Deputy Dimitri, Deputy Bow, my wife, Suzanne, my beautiful wife.

We have got Dragon running the board on the other side, Kelly answering your calls.

You get the idea we're here to help.

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Now, I want to go back to Carle.

I'm going to bring her up.

But basically, she had an accident.

It's very curious because what happened was Carly brought her BMW and brand new.

It was actually your daughter's a little tiny fender bender.

Well, how much damage was it?

It was like ten grand, wasn't it?

Mark?

It was about six and a half thousand bucks.

Yeah, six and a half, which is easy to do on a brand.

New BMW with a tiny, tiny dent.

Yeah, with the tiny dent.

So sixty five hundred bucks and what happened?

She brought into the body shop, they fix it up, she's happy with it, and the other insurance company refused to pay for new parts.

They wanted to either use used ones or aftermarket whatever she wanted OEM.

So she ended up spending about eleven hundred dollars out of pocket, which I think is absurd.

But now that I'm thinking about it, Carly, I told you about diminish value.

Did you put a diminished value claimant?

Yep, zero dollars and zero fun So you got.

To go after You can't sit around taking it from these people.

You got to literally sue that driver.

So I'm going to go there.

I still want Brian Burns to make that call because he does know people.

He's one of their largest brokers in Colorado, is why he has a little pull with Safego.

But really you've got to go after him.

They owe you probably five six granded diminish value, and on top of that, they owe you that eleven hundred dollars.

In my opinion, absolutely.

Why did they deny the diminished value?

Well, okay, so I had some problems on my own and I had a major surgery.

I forgot that in.

November before the April incident with this kid hit her, some lady side wiped her in the target perking lot, and she tried to flee the scene and a guy saw her in stopped her and it didn't do I mean it was minischool.

I think we got like five hundred dollars and we probably wouldn't let it go except for the fact that she was fleeing the scene.

Note how did they know?

How did the insurance company know?

How does this tie into the story?

They found the claim records for that car and they said, Hey, this BMW a few months prior to this accident that's at the center of this controversy had been involved in another accident, and therefore its value has.

Already been diminuted.

Hey, Kelly, give me a favorite, Get on Petty, Get him on, because I don't know if that's necessarily correct.

How much was the payout on the first one.

I want to say like six fifty, six hundred and fifty dollars.

We couldn't.

Yeah, we couldn't find anything on it, like the check that they wrote us or anything.

I couldn't find anything.

Yeah, I mean it was nothing, that's say.

I mean, like I said, totally forgot about it.

Well, you were going to bring something else up about it.

Yeah, this was it.

So they denied her to finish fou finish value based on some previous minor accidents.

That is insane.

Yeah, I don't know if that's correct.

I mean, we're gonna if we can get Petty on, we're going to find out really quick.

But I mean, ultimately, my understanding is there's a big difference between a five hundred or six hundred and fifty dollars scratch and a sixty five hundred dollars free jamage to the vehicle when you're looking at a car fax.

Let's just kind of hold on.

We're going to see if we can get Petty on and ask them.

But no matter what our action plan is, we're going to try to get Brian to literally call somebody up over there.

Yeah.

Now, Brian indicated he'll be back to work on Monday.

Yeah, so on Monday we'll have an update on this matter.

We'll do it with Brian's input.

And then secondary she just soue literally take her to small claims court for the six thousand in diminished value and the eleven dollars we're under seventy five hundred bucks only going to cost her fifty dollars.

You know, I've never lost one.

Well plus another five hundred.

So Carly has yet to engage petty detail services to get an official report from them.

Right now, speaking of which, hold on, hey Justin, Yes, sir, hey man, I've got to ask you something.

I think we talked to you briefly on this.

Maybe not.

We talk to you so often.

By the way, everybody, this is Justin Petty owns petty Details.

These guys are experts, not just a diminished value, but values.

If your car is totaled, of course there's not going to be diminished value.

But if you're fighting with your insurance company on the value of that vehicle, this guy can go in and basically open up the appraisal process if needed, get all the information together and fight to get you the most money.

That's what Justin does.

He values vehicles and depreciation on vehicles twenty twenty five BMW.

Almost brand new.

I don't know how many miles on it.

Actually, it's probably worth asking.

I think we talked about this one before, Carly.

How many miles were on it on this second accident?

Right?

The thing?

Okay, oh my god, every time I taught to you it's a thing.

I mean, really, how many miles were on it?

Well, they're telling me that.

It was a lot more, and I know it was like fifteen hundred, and I don't know if there's a way to prove.

Well, okay, but what is it?

What do you think it was?

Of accidents?

What do you think?

I think it was around about eight nine hundred.

Miles, Okay, under two thousand miles, no matter what though, right yeah, okay, yes, I don't even think that matters.

But justin so, under two thousand miles.

Brand BMW gets hit in a parking lot six thousand dollars in damage.

The other insurance company, Safeco, would not pay the entire bill.

Carly ended up coming eleven hundred dollars out, eleven hundred dollars out of pocket because she wanted OEM parts.

And I don't blame her whatsoever.

It's a brand new car.

So we're kind of dealing with that behind the scenes with one of our insurance people, diminished value.

I said, you got to put a diminished value claim in.

It's probably around five six thousand dollars, so it's six grand in damage or seven grand damage.

What do you think the diminished value would be?

Right there?

Justin just a total guess.

So, I don't know the value of the vehicle, but it's a it's typically a percentage of the value of the vehicle.

How much did you pay for that vehicle, Carly?

My husband says forty two thousand, So.

Let's knock off because it was brand new.

Let's let knock off seven grand, even though it was only two thousand miles.

Thirty five yeah, thirty five k.

And you're talking about something like eleven percent of that so so something like four.

Grand, Okay?

So I told her, yeah, I told her, you reach out to that other driver's insurance when you talk to them, not only about the eleven hundred.

It's brand new, less than two thousand miles.

It's ridiculous that they want to put a used part or put aftermarket or whatever.

It's absolutely absurd in my opinion.

And I said, bring up the diminished value claim and she goes, what is that?

And we explain that to her, she brings it up.

They come back and tell her, well, when there was about four or five hundred miles on this car, there was a claim for how much carly six hundred and fifty dollars.

Yeah, some lady.

And what did the lady hit?

Like, you're I can't even imagine on a BMW what you could fix for six hundred and fifty bucks?

What was it?

It was just a scritch from front bumper, okay, And six hundred and six hundred and fifty dollars ends up on her clue report.

So now they're.

Arguing safe Co is arguing there is no diminished value because it was already diminished because of the six hundred and fifty.

Dollars claim that was done on it.

I mean, tell me how that works in real life, Not in Safeco's world, but in real life.

How should that work?

Yeah, one accident's bad too, is worse that each each instant.

You know, I've been to the Supreme Court here in Texas on that issue on a second claim against state farm It.

You can have diminished value twice, for sure, but it is definitely makes it more complicated to figure out because you have to you do have to consider that it was if it was brand new and it had a bumper cover repaired, it's going to have that hit on it.

But that just means you start from a slightly lower value for the second an accident, and you look at what the value would have been at the time of the second loss, and you have to look at each one on its own.

Merit.

You can't.

You can't just say, oh, it already had an accident, so it can't have the minute.

That's not real.

What can you seriously do for Carly if she engages with you?

Your fees five hundred bucks?

Right?

Yeah, I mean a.

Lot of these kinds of cases I help just for the principle of the matter.

I'll tell her the truth.

We'll we'll run numbers and figure out how much it really would be, and then if if we can decide if it's worth a fight or not.

It's They're difficult.

These cases are difficult.

You need a good expert.

You need to be able to put pressure on the carrier the right way to get their attention, and so on.

Cases like this that are you know, I just will I'll just consult, if you will, with the person about what type of damages they you know, can.

Prove up Carley, and Carly, I want you to do that.

We're going to hit this on two fronts.

We're going to talk to Brian Burns Monday or actually over the weekend.

Do we have her vin and everything?

Yes?

I have it on one of the repair bills.

And I want her any information from Safeco.

I want you to send a Dmitri and then we need to get this over to Brian so Brian can literally reach out to the adjusters he knows personally at Safeco and try to get her something.

Meantime, today, Carly, when you hang up with us, I want you to call justin give them all the information he wants and let's get a real conversation if it's worth engaging with him to go after it.

This is all he does for a living, and he's done great.

In fact, you told me about one justin di minish value.

I ask you one time, the biggest one you ever did?

Just diminish value, not the damage claim.

How much was it?

Listen to this it was some exotic car.

How much was it?

Yeah?

I was one hundred grand, one.

Hundred grand into minute value.

What was the car?

Well?

The more expense of the car, the quicker, the diminished.

Yeah, but what the super fast?

Oh yeah, it was a two thousand and seven checked out link out car.

It was a Lincoln town Car suspension.

So Justin, uh, anybody out there.

Justin does this for free for people.

I mean, he'll give you the free advice.

But if you want to hire him, and I'll give you an idea why you would.

Probably the biggest thing diminish values one thing.

But the other thing he does all the time is your car's totaled and you're dealing with your own insurance company.

You can't get diminish value because one it's totaled in two if it's your own company, you agreed not to go after it.

But they want to pay you fifteen thousand for your car, and you know, damn well it's worth nineteen.

That's where you give Justin five hundred bucks and he gets you the nineteen.

But hold on.

You can reach Justin at two different ways Diminished Value Expert dot com, Finished Valueexpert dot com, Free conversation.

He's a great guy.

You heard him, or call him and Carly, I want you to call him.

Two one four two two seven twenty one fifty four two one four two two seven twenty one fifty four.

Of course you can find him at referral lists dot com.

Now John hold Tighte and j hold Tighte.

You guys are coming up.

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You don't pay a cent until you're content than.

Time for an insurance check up free no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three all three seven seven to one.

Help.

You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two.

All right three three seven one three eight two five five.

Please don't forget to tell you all your friends they need help, advice anything.

You listen to the show, you see what it's about.

Our goal in life is to get money back from you.

We're gonna stick on this safe code deal until the right thing is done, and I promise you you will hear a good update on this at some point.

Sometimes it takes time I'm.

Gonna go right to the lines, but I'm gonna do a little raging for a second.

On Safec.

Safe Co screwed me.

Safe Code told me I had no damage.

I had to go to bat for myself.

I had to hire Matt from Paragon and go after safe Code just to acknowledge I had a claim.

Once they acknowledged that they only wanted to get me ten grand for the claim, then I had to go into the appraisal the appraisal clause and open that up, hire my own expert.

I ended up with forty thousand dollars.

They wanted to pay me a goose egg.

They said they didn't owe me, and they did, and I knew they did, and I proved they did, and I.

Finally got paid on it.

In fact, Suzanne, I got my depreciation check the last ten thousand.

You sure did just a few weeks ago.

It took over a year and a half, but it went from zero to forty thousand dollars.

You got to know what you're doing, and that's what we teach you here every.

Day on this show.

John, what's going on with you?

Yes, I've got a question about a transmission in a twenty nineteen Honda.

Accord Go Ahead, Sir.

I bought the car.

Brand new, and when I bought it, it came with a lifetime warranty on the power train, the engine, and the transmission.

Cars got one hundred and five thousand miles on it, and the transmission went out two days ago.

They drained the transmission flood.

It's black, it's burned up.

And the dealer where I bought the car is going to honor the warranty that they provided as part of this purchase.

And so.

When when?

Right now, what we're doing is they want to see my service records, and I've submitted those records.

Oh no, I think I know where this is going.

Okay, Well, my question is what's the proper way to repair this transmission.

I'm out in the middle of nowhere in Kansas and there's no transmission shop.

I don't I don't think like you guys have there in Denver.

What's the proper repair?

Where are you in Kansas?

Like, what's the what's the closest real town?

Well, the car was purchased from the probably the biggest Honda dealership in Kansas, Wichita, but the car broke down on Wednesday where the closest dealership.

Well, forget about dealerships.

What's the closest, biggest town where it broke down.

I mean it doesn't have to be a massive town, but a town with like more than five thousand people.

Okay, the car's been towed to Hutchinson, Kansas, to the Honda dealership, and that's where it's setting.

And how much are they quoting you or have they even looked at it?

They've booked at it, and they have two options.

They will they will insert install a used transmission for forty seven hundred or they will install a rebuild on that transmission for sixty seven hundred.

Kevin giving me just some general thoughts on this, Well.

Yeah, I mean where he is, it's tough.

But you know, they're very affordable use transmissions with low mileage for that car.

So is that an option for them?

Or can you get it out of there and take it to another shop?

Oh?

Yeah, I could do that.

I could take it to another shop.

Because one of the biggest salvage places we buy parks from LKQ ship stuff out of Kansas.

So so I mean parks are available there.

There's a place near you, and I don't know this guy, but it's Sutten Kaufman, Sutton Kaufman Transmission Service.

He's got a four point six out of five on Google with lots and lots of reviews.

Family Owned and Operated Transmission nineteen fifty seven.

This guy's seen a few transmissions.

He's JASPER certified for re manufactured transmissions with three year, one hundred thousand mile warranty, praised for fair pricing and no up selling.

I mean, to me, that's the kind of guy that sounds like Jeff Vick yep, but a lot closer to you.

I would give him a call.

I wouldn't necessarily get a toed over there right now, but give this guy a call and talk to him about it and get his thought on it.

And I loved what Kevin said.

Why do you think there's a lot of used ones out there for that, Kevin?

Because if you could find a used one because the car got totaled for whatever reason.

Well, he's got one hundred thousand on his now, but I'm seeing these out here with sixty seventy thousand miles on him for seven eight hundred bucks.

Oh my god, that's cheap.

Maybe ask this guy tempted ask Kaufman is a used Ask him what he thinks.

I wouldn't have the dealer do it.

I just simply wouldn't do it one.

Okay, they just simply want to do it.

Do you want the phone number to that guy in Hutchinson.

Hey, I can find it.

I've heard of him.

But I will tell you that my two options that they're giving me.

Both of those options, the used or the rebuilt transmission, both of them.

The warranty is only twelve thousand miles.

Yeah twelve?

Fine, Yeah, well you're gonna what's a Jasper get these days?

Jasper's probably three and one hundred thousand, But I get twelve twelve unused ones for my KIQ.

Yeah, n used ones.

But he's talking to rebuilt or a new is only twelve exactly?

That's what I mean.

You know, Apples and Orange Listen.

Talk to him about an Talk to him about a used one with at least a twelve twelve warranty because he says he's Jasper certified.

Talk to him about the three year, one hundred k how much that one would it be?

I mean, talk to him about the options.

Man.

That's all this guy does.

Here's what I like about him.

Dealerships do everything.

Dealerships sell cars, Dealerships sell mop and glow.

They sell you tire protection, winshield protection, they do oil changes, they sell tires, they do car washes.

Dealerships do everything.

This guy Sutton does one thing, transmissions, and he's done him since nineteen fifty seven.

Get me an endorsement deal with this guy.

I mean, I don't even know him, and I love everything I'm reading about him.

So, I mean, you got any other questions, Jay, I think we gave you some great options or I'm sorry.

John, Oh, that's that's why I never would have thought of that.

Thank you so much.

Yeah, call and talk to him.

I Kevin's idea, Kevin, I really love your idea.

He's already got one hundred thousand miles on the vehicle.

You can find a used transmission for under one thousand bucks.

What do you think?

R and R say, two grand installed?

Two grand?

You got a transmission with sixty thousand miles.

You got another one hundred thousand you're gonna put on it?

YEP?

I mean really, I mean, really think of the different options there, Dave, real quick, what is your question?

Dave?

Yeah, Mark, I want to get your guys' opinion real quick.

I was at a stoplight, got re rented from behind just shortly after that, like immediately later that night the next day.

The radio in the car keeps going on and off.

So if I hit a bump, it'll go on.

If I hit another bump, it'll come off.

If I touch a button, I can turn it back on.

So I'm trying to get your guys' opinion if you think that could be related from the rear end accident.

What kind of car is?

If it's it's ten, all right, hold on, Dave, let me let me knock this break out and I'll let Kevin think about that.

That's a curious one.

I'm dying to know what Kevin's gonna say.

Go with a sure thing Denver's Best Roofer Excel roofing dot com.

You don't pay a cent until you're content, wait.

Time for an insurance checkup free no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three all three seven to seven to one help.

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Welcome back to the Tom Martino Troubleshooter Show.

Before we broke here for the ads, we got a call from Dave, who tahoe Chevy Tahoe got rear ended and now the radio doesn't work quite right.

Dave, you picked a perfect day to call in because in the studio with us we have Kevin Culkin from Sheridan Auto Tech.

He's about the biggest auto expert of any of us have ever met.

So, Dave, if I understand you correctly, your Chevy Tahoe got rear ended, and prior to that accident, the radio was working fine, and now it comes in and out when you had bumps go over railroad tracks.

Is that what's going on, Dave?

Incidents?

You know, That's what I'm trying to check.

That's why I waited till Friday, because I knew Kevin would be on.

But just shortly right after the action the first bump I hit, the radio goes off and if you touch a button it'll come back on.

It might stay on for a while, it might go right back off, but I'm trying to see if that could be, you know, intertwined with the accent, or if the action couldn't cause that.

How big was how big was the action?

How hard was the hit?

So it's I was at a stop flight, she hit me from behind, She pushed me a little bit, say two feet.

There's it's all the damages in the back of the of the vehicles.

Uh cosmetic of course, the park assystem, none of that stuff works anymore.

It really did more damage to her vehicle than it did mine.

But I mean it was a I mean a pretty good shot.

It moved me from a stop.

That's a big IDEA hard Yeah, you know, any body shop or shop they would include that in the supplement and just you know, let the insurance decide is she insured?

Is the insurance company that.

Was gonna be my next question if your outfit and you know, I got I like you guys always say you got to prove it.

You just can't say it so well, not all the time that when you were not when you were hit.

So I mean I I would just include it in the body estimate that that was damaged and and see what they say, because you to prove it, you May, I'm spending morning with Coastacatta Radio.

Are we talking about some really fancy aftermarket radio or is this something that was standard in that Tahoe.

No, it's with it, Yeah.

Because you can get used ones, you know, and plug them right back in for for a hundred bucks or less.

You know, the time involved in trying to prove damage to the radio from the wreck is going to cost more than it would be to replace the radio.

But Kevin, you know, with an impact like that, sounds like a pretty decent thing.

That's why I said I wouldn't put any.

The wiring harness have come unpluged.

Sure, anything like that.

But that's why I wouldn't put a lot effort in it.

I would just include it in the estimate that he's going to do for the damage.

See what they say, See what they say first.

I mean, they might just approve it without even thinking exactly right.

They'll they'll just write it and say, yeah, don't worry about it.

Dave, What do you think is that's not like I wouldn't have to go to like I wouldn't have to go to like you to get that.

I could just go through a body shop to get.

Off I would just tell them what's going on and have them included in the estimate.

Okay, and David appreciate it.

Guy, Yeah, man, Hey, if they deny that, come back, come back see Kevin.

See if you can get some documentation from him to help prove your case.

You know, I kind of used the show the other day.

I already got a little bit of static from him.

Her insurance agent called me and said that the first story in my story eight lining up, and they wanted to ask me clarifying questions for to get what actually happened.

I said, I used old John Fuller's thing.

I said, uh no, I'll answer any questions go on, as long as you send them to me in writing.

And she paused for a minute.

She goes, what's the name of your lawyer?

And I said, well, I got one, but I haven't called him yet, so good answer right now?

Good answer, hey.

And by the way, and if you're injured, if your neck hurts or whatever happens in an accident, make sure to call for her get to get his opinion.

The consultation is free.

And I didn't know if if his stuff was you know, like this stuff is it, you know, for a better word of it's too small.

You know, I don't think you'll have that problem.

I think he takes big small whatever.

And man, you know for the rear end car accident, who knows that's that might be potentially pretty serious.

So keep an eye on your health.

Yep, all right, Dave, thanks a that man.

Have a great weekend over there, call if anything else comes up.

Jay, looks like online one.

We got Jay who called in with a comment on car issues.

Perfect timing.

Jay.

We've got Kevin over here.

What's your comment?

What do you have to say about car issues?

Actually?

I wanted to continue.

I seem to always make a comment and then I want to reiterate or I want to continue the conversation, but I'm gone.

The lady that had her insurance canceled because of the the car was totaled.

Yeah, the only thing that matters is what second they stroke the check to total the car at that point that car was a salvage title period the end, No exception, zero none.

She was never disclosed as buying a salvaged vehicle.

She owns them.

It doesn't matter who she owns.

The second they totaled that car itsselfage period.

There is no negotiating.

There is nothing else that is the law.

So all the fog and all the questions they don't matter.

The car was total by State PARM the second they wrote that check it was over.

Oh so yeah, you know, I think the question and Mark did some digging into the law on this, and it looked like based on what Mark had found and based on what Mark had read on the internet, even if AutoNation didn't know that this was a salvage or a total or whatever the actual term is, it seems like total.

I don't know, Mark, does it sound like total is the correct.

Term for that?

They should have if anybody should have known about this, and this deal needs to get undone.

So what we're going to do on Monday is follow up with Brian Burns from Compass Insurance.

He's going to check the car equivalent of the Clue report and see if it's been updated with this whatever it is, whatever it's going to be called, and then we're going to see if AutoNation would be willing to undo the deal.

I'm not super optimistic, but man tune in on Monday because we're gonna have some more input from the insurance expert and from AutoNation.

Looks like we've gotta take a little bit.

Of a break.

We'll be back in just a couple of minutes with a Tom Martino Troubleshooter show.