Yea ripped off news, so you don't have to come running.

Just as fast as we can shoot is gonna help.

Come six is the Troubleshooter Show, No, Tom Martinez.

Welcome, Welcome, my friends to the only show of it's kin.

We're here to solve problems, answer questions, take complaints.

My goodness, we're here to make your life a little bit better.

If you've been ripped off, I want to hear from you.

I love going after the bad guys.

You realize we've been doing it now, My goodness.

Time started over forty five years ago, just here in Denver, and we're still here kicking ass every single day.

Maybe a bad contractor has got a hold of your money and never showed up to do the work.

Maybe a bad landlord.

You haven't had heat or hot water for a while, Well, you name it.

We get directly involved neighbor disputes, education across every plane you can imagine.

In fact, today we're gonna be talking about homes.

What do I mean by that?

Buying and selling homes in Colorado?

Frank Durand the real estate man joins me and Stephanie Thomas.

Stephanie is up in the Pike's Peaker region.

One of the best realtors I've known ever in that region.

In fact, I'll say this, I've known Stephanie personally for well over twenty years.

Frank Durant, I've known well over fifteen years.

He has helped us out, meaning Suzanne and myself, numerous times buying and selling property.

So any questions you have in the real estate market, I'd love to hear it.

Three h three seven three eight two five five three zero three Martino.

Now I got to bring something up real quick that happened yesterday.

And I'm dumbfounded.

I think I missed something yesterday.

And Donald, I promise I'll go to your warranty issue a minute.

By the way, we've got three lines open.

Three oh three seven one three eight two five five three oh three Martino, this one's bugging me.

Yesterday we had a caller in the morning.

He has a hotel or that.

Was Dane down in the Springs.

Dane was in a motel in the Springs.

Yep, tell me what you make of this, Stephanie, tell me what you make of this.

Frank.

He calls us from a hotel he got evicted from his apartment.

Him and his wife, and he's talking about a year and a half ago.

Okay, he just got evicted.

From one apartment in the last month or so, but a year and a half ago he got evicted from another apartment.

Okay.

Now they're in a motel in Colorado Springs and like a lock today.

In Express Mark with four kids ranging from like four years old to twelve years old.

So I basically told him he wanted to focus on something that happened a year and a half ago.

Why they got evicted from this apartment a year and a half ago, and that's all he wanted to do was focus on.

So it was kind of funny, even Dmitri.

At one point, Deputy d said, you got to focus on what's going on now, and I kind of jumped on that bandwagon.

I really did.

And then at the end, I felt so bad for the kids.

I said, you know what, you need to get your life back together.

Hopefully someone's listening, maybe we can find you an apartment.

But he was still fixated on something that happened a year and a half ago at a different complex.

I mean, it's just baffling to me.

He had two evictions within a year and a half two years and he wasn't even focusing on the recent one.

He was focusing on some conspiracy from the other one.

But at the end of the call, I said, I said, you know what, Suzanne and I would.

Love to buy your kids some gifts for Christmas.

Yeah.

So Suzanne reached out after the show and texted him and said, well, actually, I want you to read the texts.

Yeah.

So, Mark, I mean when we sat down last night, I started thinking, and there are seven to twelve years old, and I'm like, what do we know about buying for a twelve year old girl these days?

Right?

Thikes?

Has So I just said to you, look, maybe we should just get a gift card, send it to them and let the parents pick out the.

Press figure, kid figure one hundred bucks a kid four under bucks.

Yeah, you know what, We're blessed, We're good, So let's do it.

So I'm like, Dane, Sue's here with Tom Martino show, would you prefer an Amazon or Walmart gift card via email to keep to get the kids some Christmas presents?

Want me to read his response?

So listen to this response.

And this is where I think I messed up yesterday.

It has nothing to do with buying the kid's presence, but I went back.

Listen to this response, He says, Hi, this is last night.

Hi, sus thank thanks to you both for hearing my call.

At the same time you didn't hear my call.

I reached out because they're hiding some kind of fraud.

I was hoping you would expose no conspiracy.

No, as far as the gift cards, we are okay, but would welcome some assistance and building.

Listening to your program today gave me an idea to build on.

So thank you for that.

What do you guys make of that?

And what is this fixation from a year and a half ago.

Here's what I want to do, Suzanne.

I literally want him back on.

I am going to shut up and listen to what he's talking about from a year and.

A half ago.

Now.

I hope, I truly hope there's something there.

I don't think there is Ooh, I think I don't know what he's focused on, nor do I know what good it does in his current situation.

I can't get the two to equal in my head.

But maybe I didn't give him the opportunity to explain.

That's possible because a lot of times all of us have humans.

Once we think we understand something, we think we understand something.

But Frank, what do you make of just a little bit.

I told you you you're a good judge of character.

You know, Mark, my grandfather he used to tell me a broken and a contrite heart God will never despise, meaning that whether you're well off rich or you're struggling financially, when you have a humble heart, that'll never come back bad against you.

And sometimes we get in these tough situations.

I've been in tough situations Mark, you know, of course, and I think having a humble heart and just being thankful when someone blesses you, there's something good about that.

I think, if you're living in the past, you're never gonna go forward.

And that doesn't sound to me like we're going forward.

We're living in the past.

I love, I really do want to give this guy the opportunity.

So Suzanne, reach out to him.

You kind of between the eyes with this, didn't I?

Yeah, Okay, no, I know it was.

And then I just texted him to see if we could get him on here this morning.

Chances of six people living in a motel in Colorado Springs because they were evicted.

Turning down gift cards is just in I couldn't believe it, which told me there must be something really really bothering them.

Whether it's whether it's real or not, really has nothing to do with anything, because it's real to them.

So we've got to get to the bottom of it.

Mark when it comes to those kids.

You know, like growing up, I lived in churches and we were homeless a lot.

Not like living in car homeless, but we were homeless a lot.

It's pretty damn close.

Five of us kids with my parents in this little room in a church in Oklahoma or Missouri and wherever it was.

It's that's a lot.

I feel so bad for those kids.

Yeah, it's unbelievable, and you know, I thought maybe I still want to get them some gifts, but I was just I was amazed by that.

Tex Stephanie, real quick, what are your thoughts on it?

I'm just total.

You didn't hear the call yesterday.

You just heard me recap.

I did not hear the call.

But you know, there are some organizations in Colorado Springs that assist families like that with guts they want nothing, But I wonder if they already took place because a lot of them don't want you to necessarily double dip.

The guys had a job too.

He's an electrician.

Okay, it's not like I know I'm dumbfounded by it.

I want to understand it.

I want to be able to sleep knowing that I at least dived a little more.

We had an email and I promise I'll get to the phones.

Don Janelle, whoever's on three.

We had an email about three weeks ago.

They came in and.

The guy said something.

He goes, wow, man Mark was on fire today.

He was troubleshooting.

He goes, that was like old school or something like that.

And I really didn't know what he was talking about.

So I went back and listened to the call.

You know, sometimes all the calls just meld together.

It's just the way it was.

And it was a woman that was getting four closed on.

And you remember this, Frank, because I called you up.

We figured out a direct path for a bankruptcy to get her out of this horrible sale she got herself into on this house.

She was basically selling her house for nothing.

I mean she was getting ripped off left and right.

And it took an hour or two.

But we really, between two attorneys, Frank durand the real estate man and some listeners, we got to the bottom of it and we had a perfect path for and that I loved.

I loved hearing that from that emailer.

And then yesterday this one just started bugging me.

I'm like, maybe I missed something, Maybe there's something that did happen a year and a half ago.

But we're gonna find out.

We're gonna get him back on hopefully, and go from there.

Hey don, what's going on with this extended warranty?

So I bought this car in August?

I bought a from a third party and extended warranty from a company called Premiere Auto Protect.

Hey don, let me ask you.

Hold on, let me ask you a few questions.

Where did you purchase the vehicle and what is it?

I purchased the twenty nineteen Ford Edge st from Auto Mark.

In Aurora, twenty nineteen Ford Edge right.

And then let me ask you this.

Did you purchase the third party warranty from the dealer?

No?

I did not.

Who did you purchase it through?

Again?

A company called Premiere Auto Protect?

And it's layered with all different kinds of companies, you know, administrators and blah blah blah.

How did you find them?

Did you find them just an advertisement on TV?

Did you pay one amount like three thousand dollars or do you pay a monthly amount?

I pay a monthly amount.

I did a Google search and they came up with, you know, a really good rating.

Blah blah blah.

Yeah, and I thought, all right, they were They was a decent amount, seventy eight dollars a month.

But that's that's good.

All right?

Hold on a second, Hold on a second.

I'm going to try to I got to take this break.

I got Shannon yelling at you.

But here's the bottom line.

I am dying to know what happened.

Pre existing condition?

That's probably where or we're going with this.

Is it truly a pre existing Did they deny coverage?

That and a lot more, including Dane, Suzanne did get on in Janelle with another engine issue?

What is it?

Card?

Day to day one line open three oh three, Martino.

Go with a sure thing Denver's Best Roofer Excel roofing dot com.

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Time for an insurance check up free, no obligation in comparison call Compass insurance paying too much your coverage at dozens of insurance companies.

Find out now three oh three, seven to seven to one help.

You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two.

All right, three oh three seven one three eight two five five three oh three, Martino, we got one line open.

By the way, I want to tell you about waterpros dot net.

In fact, this hour is brought to you by Paulindegang at waterpros dot net.

Here's what's phenomenal about him.

You ready, it's crazy.

The same systems you buy from other people for over ten thousand dollars, he sells for less than forty six hundred.

That's right.

A whole house filtration system, no more forever chemicals or plastics, no more chlorine, and a water softener for the entire house, plus a reverse osmosis point of use at the kitchen sink, all for under forty six hundred bucks.

You got to go to waterpros dot net.

Now, I'm not saying that would make a great Christmas gift.

But that could make a good Christmas gift.

Let's get real.

I mean, I'll tell you this, and I hate to We're going to hop back to the phones.

But one of the things I realized when we bought our system from Paul is how much Suzanne loved it.

Now, Stephanie, I'll ask you, why do.

You think Suzanne loves are waterpros dot net water system?

It makes our hair look fabulous.

It makes your hair look fabulous, Hollywood hair.

Now, Frank in a million years, would you ever think of that?

Ever?

Is a selling point for a dang water heater or not a water heater, for a water filtration and softener.

Well, for my wife, I think that would work out pretty well.

It's nuts I would catch her attention.

I would have never have known that.

But truly, it's half the price of the other people.

They got a great deal going on for the rest of the year.

Waterpros dot Net.

Now, I'm gonna hop right back to don so.

Don what happened?

You bought this warranty and you bought it from Premiere Auto Protect.

You're paying about seventy nine to eighty bucks a month.

I assume you had a problem with your twenty nineteen Ford Edge.

What was the problem you had?

So the transmission started having a hard shift and missing gears right after the servicing?

How many miles?

How many?

Oh?

Wait a minute, hold on now, I got two quids.

But how many miles?

Seventy two thousand miles?

Seventy two thousand?

How many miles did you put on it before the transmission problem?

Probably three or four thousand miles.

That's it.

Then all of a sudden it's acting crazy.

It's missing gears right now?

You said after a service?

Pardon me, you said, after a service.

Yeah, they did a.

The transmission fluid and filter.

So you drive it four thousand miles, they do the fluid and filter.

Then all of a sudden you start having these issues.

Correct now, I would think that maybe someone put the wrong fluid or screwed that up.

Did you go down that hole at all?

I did not.

I went into the Castle rock Ford and they said, you know, you can never tell what will happen when you service a transmission.

Sometimes it has problems afterwards, which I thought was an odd response.

I brought in my extended warranty contract and gave it to them, and they filed the claim.

So two months later, I still don't have my car because the warranty company is only authorizing them to go to a Junkyard and buy a Junkyard transmission rather than an OEM or a rebuilt transmission with a warrant.

Okay, I hate when I'm the bearer of bad news, But let me tell you what that warranty company.

Owes you and what I would love to do.

Honestly, I would love if you would send me a copy of the warranty or the service contract so I couldn't look at it and find the exact language in your agreement with them.

So if you can send that in a PDF, I would love that.

But they only owe you, most likely without looking at this aftermarket warranty, they.

Only owe you what you had.

A transmitter with seventy four thousand miles on it.

Now.

They should also have a dollar amount they're offering to where maybe you could go to someone and get it rebuilt and put a little cash into the game and get a much better unit.

Is that something you would think about?

But they don't owe you a new OEM transmission.

There is no aftermarket warranty I have ever seen in my life.

That says that they basically owe you a like product.

But I would love to look at your actual agreement, your warranty, your coverage and show you the exact words if it's there.

Maybe I'm wrong, but I can definitely look through it very quickly.

Yeah, No, absolutely, And I did read it, and it does say I'll read you the language.

Go ahead quickly and I will email this to you.

Great, it does say right here one second.

You can paraphrase.

I mean, what does it basically say, I don't need ideas.

We will reimburse you for authorized charges and pair replace any breakdown of components specifically listed below.

Blah blah blah blah blah.

Yeah, the replace parts may be new, re manufactured, or like timed quality at the sole discretion of the administrator.

Yeah, so that the paper will be verified by a nationally recognized guys Mitchell end All Data.

Well, that's exactly.

You just read exactly what I was telling you.

I was going to find it there.

I mean, they're basically saying it's up to them.

So I mean, really, there's two ways to look at this.

Did they give you is it at that dealership?

Where is it it's at the dealers, and how much are they authorizing for the repair.

Just give me a dollar amount.

I don't have a dollar amount.

All I know is is for one hundred dollars deductible on the warranty.

Yeah, and they're telling me that.

I'm going to owe another thousand dollars labor or whatever.

I'm not even It's so funny.

I love balls like this because he really is surprised about this.

And Don, the reason I bring that up is I deal with this every day these companies.

I'm going to bring up one of our experts.

In fact, honestly, I wish you'd get it over to Jefffick.

But I mean whatever, all he does is transmissions, Kimmera transmissions.

He lives and breathes them.

He sells more transmissions, repairs, him, everything than anybody I know.

But Jeff, I want to ask you something.

Labor rate.

Have you heard of Premiere Auto Protect?

Jeff, you're out there?

Yeah, So they authorized he has a twenty nineteen Ford Edge roughly seventy five thousand miles, is that right, Don?

Right?

Yeah?

So he's got roughly seventy five thousand miles nineteen Ford Edge.

He bought this warranty four months.

It's two things for you.

Jeff.

He bought it and the car was fine for four months.

Then where did you bring it to get the transmission service?

Don?

Castle rock Ford?

So he brings it.

To Castle rock Ford for a transmission service.

There was no issue with the time, correct, Don.

You just brought it in for basically mileage related I guess why did you get a transmission service?

Because the warranty state that I have to maintain the car pursuant to got it the owner's manual.

And the owner's manual says get a transmission service at that mileage.

Yeah, I said sixty thousand miles.

I had no evidence that it was done prior to sixty thousand.

I love this guy, Don, perfect carfact, so Jeff in.

So, Jeff, he brings it in just to get it done in order to stay up with this warranty.

I mean, God, bless you man.

That's unbelievable.

Don.

Most people don't read the language of what's actually needed to be done in order to have coverage.

So really that's great.

I mean, I can't tell you how many calls I take it don't go that way, But Jeff, right after they did the service.

Remember he had no problems up to there.

You know why he did it.

He gets the service done.

Next thing, you know, explain what the transmission was doing after you picked it up.

So I started having hard shifts or misshift with the transmission.

It seemed to get worse.

I took it back to Castle Rock in less than a week, and they basically said.

Sometimes that happens.

You know, you do a.

Service on a transmission, you can never tell what will happen.

Blah blah blah.

So here's what I want to do, Jeff.

I had to put you on hold.

I apologize, I got to take this break.

But first of all, I want to know if that's a line of crap I thought with these new modern transmissions.

I don't know, and we're gonna find out.

But is that true if you dropped the pan put a new fluid, you can ruin the transmission because maybe something was already there underlining on the twenty nineteen Ford Edge.

I want to know that, Jeff, in your opinion on a used transmission, is how much it would cost him to come out of pocket with you to get an actual rebuilt unit, because the warranty company wants to go to the Junkyard.

Go with a sure thing Denver's Best roofer Excel Roofing dot com.

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Time for an insurance checkup free, no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh three seven to seven to one help.

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All Right three oh three seven one three eight two five five three zero three Martino, Jeff Vic Kimmeer transmission I told you about on twenty nineteen.

Ford Edge Premiere Auto Protect the aftermarket warranty wants to put a used transmission in and there was no problem with the transmission until he had the service done.

So the first question to you, Jeff, is that possible.

You go to Jiffy Lube, you go to the dealership, you go to camera transmission, you go anywhere.

Transmission's working great, You have a service done, and all of a sudden it's skipping gears and all kinds of problems.

That's not of cause.

That bringing it in for it Now, that's like changing your engine oil and developing a rot knock.

I mean, either's something was going to happen or they did something wrong.

It's one of the.

Two, oh man.

And if something was well, let's talk about a twenty nineteen Ford Edge that we don't know the history on.

I mean, what kind of transmissions in there?

What do you know about that vehicle?

There's the EF thirty five.

They had two different power plans in front of it.

So I mean, anywhere between eighty tow one hundred and twenty five thousand miles wouldn't be considered as unusual to see.

Failure, especially if there was never any transmission service done.

But I still find it Don when you say as soon as you picked it up it started doing this.

Are you talking within like within a day or two?

How quick did the symptoms start?

I'm sorry, Don, I had you go ahead?

Say it again?

Say it again, Don, I missed you.

I didn't have you up.

I said, within about two or three days it started having a hard shift, sometimes missing a gear.

So, Jeff, how would you possibly even go back in time and tell if it was like the Well, okay, let me ask you this, Jeff, what would do that that a shop could do wrong?

I don't care what shop it is.

Could it be the wrong fluid?

What what could a shop do that would create that issue?

Yeah, most definitely it could be the wrong fluid.

It could have been left underful, it could have been left overfold.

It can create all sorts of symptoms, you know, without the vehicles to inspect it and verify that it actually is a bona fide failure as opposed to something else caused this complaint.

I don't know.

You know what, don I'm going to be very ho this with you.

Man.

I already told you how the warranty is going to read.

Jeff, I do want you to go ahead and chime in on that.

Though it basically says we get to pick rebuild new used OEM aftermarket, it's like everyone else ode.

It goes so far.

I mean, yes, they get to pick what they're going to pay for, but that doesn't mean he has to accept it.

You know, if they're willing to chip in.

I mean that unit inside that thing, you know, it's many many hours if you're involved in that and the prices for the parts themselves aren't exactly that cheap, you know, building it here in the house, he's going to be looking anywhere from a low side of about sixty five hundred to you know, a replacement cost that breaches a little bit over ten uh So, you know, say they were willing to chip in fifty five hundred, Well that's not to him if he wants to chip in for the betterment and get that that rebuilt or get that replacement unit put in there.

Don Are you going to be keeping this vehicle for a whiles at your intention?

Well that was my intention.

Yeah, I mean I just bought it.

I would do this winter, don I would do this.

I assume they did they ever get authorization to tear it down?

Do you know if they tore it down?

Absolutely.

They took it for a test drive and then subsequently came back and said, we want you to tear the transmission apart, show us the broken parts.

Castle rock Ford did that.

They had an inspector come out a second time see that there were broken parts within the transmission, and you know, they dragged their feet as they typically do.

And the next thing.

I know is I get a letter from Castle Rock saying, look, we don't advise this.

We told them we don't advise it, but they want us to buy a transmission from a junkyard.

Yeah.

I think your best bet is to find out what the value is that they're going to contribute.

Yeah, and then pay for the better man, you know, and that unit from Ford is gonna come with a three year to one hundred thousand mile warranty.

I still hate that idea.

And well, I don't hate that idea, Jeff.

Don't get me wrong.

That's the best idea he has right now, or the best road.

But honestly, it irritates the hell out of me.

They did the transmission service, then two or three days later this problem comes up, and yeah, I agree, though.

Don it feels like a rub.

It feels it feels horrible, and it's too late.

Here's the problem, don are it?

Apparently is a problem that that model has a transmission issue?

Yeah, Jeff said that.

Eighty two, one hundred and twenty thousand miles.

Here's what sucks.

I wish they didn't already tear it down.

Then we'd get it over to Jeff.

He'd look at it, he would deal with the warranty company, and then he would give you options options like, hey, for another thousand bucks, I can rebuild it or whatever the options are.

I mean, I would ask the people over there in Castle Rock exactly that, how much.

I wouldn't even do that.

I would ask the warranty company, how much are you putting up?

Because I might spend a little out of pocket to have it rebuilt or do something else.

Right, That's what I do.

I mean, really, that's what I do, and then figure it out.

I think it sucks they got the job, though, I'll be honest, I'm not saying they did anything wrong.

I have no idea.

But if I brought my vehicle for a transmission service based purely on maintenance and had it done in two or three days later, it's running like crap, and it's skipping and shifting hard and everything else, I would not like these people.

I simply would not like them.

But I could be wrong, Jeff.

If it is the wrong fluid or overfilled or underfilled, how long does it typically take to start showing symptoms?

Lill, It depends on the driving that would be done afterwards.

You know, when you get a good and hot it could happened the same day, got it?

So, I mean, just as a measure of good faith, you know, if he's going to go forward and pay for the betterments, it might you know, it might also just hey, wink, wink, smile, smiles, how about you at least get me at the cost of that service back and put that towards repair.

Yeah, that's true, but I doubt they do that.

But yeah, don I'd ask that.

But honestly, don what you're facing as far as the warranty company, it's shocking they're doing anything.

So it's great, I mean, really it's great.

I would get every nickel you can out of them and then talk to the dealer about how much of an up charge to get this done.

And the other thing I did want to tell you when it comes to labor, Jeff, even you guys, you guys charge more labor than what you're paid by most of these warranty companies, don't you.

Well, they'll go by districts or areas and they'll have a maximum amount that they pay in the area.

Yeah, which is ridiculous because like, what's the how much in Colorado?

If you can think of one.

So well, last one I had they said they wouldn't pay over one hundred and fifty in labor.

Yeah, that's crazy seventy five.

Yeah, and what's the average?

Though you're a little lower than the average.

There's dealers out there that can be two fifty three hundred probably quite frankly.

A general repair shop is probably going to be a higher labor rate than we are.

Yeah, you know, most general repairs are probably between one hundred and ninety five and two oh five.

Yeah, well, din you got any other questions.

I think he got a route in order to get it.

But if you can spend one thousand and two thousand out of pocket and get it rebuilt with a good warranty, I would go that direction.

Yeah, it looks like that may be my only option.

I mean, I'm on a limited income.

I'm on Social Security and sixty eight with you know, well, and if.

Something does happen to that, you still have that warranty coverage you're paying, you might get another used one.

I mean typically, is that how that would work?

Jeff?

If they put a.

Used one in and six months from now it fails and he's still paying his seventy nine bucks a month, he just have another warranty claim.

Most of the warranties are you know, whether they're shipping the unit or whatnot, or if they have the dealership source that they're going to insist on a minimum probably about a month twelve thousand mile warranty that's pached to it, so they distance themselves for leile.

So Don you should have something.

I'll tell you what though, I'm going to put you both on hold in Don, I'm going to give you you have any follow up questions called Jeff.

He's right down there at Kimera Transmission three oh three six nine three fourteen hundred.

Three oh three six nine three fourteen hundred.

But he'll be happy to help you there in anybody listening.

If you're getting a transmission or have problems, if it's not under manufacturer's warranty, you go to Kimera Transmission.

You're gonna get a better unit, you're gonna pay less.

And he lives and breathes transmissions.

Once again.

Jeff Vick, Kimera Transmission, three oh three six nine three fourteen hundred.

We're gonna have one line open in a second three oh three, Martino, Janelle, Dame, Zach and Lenore.

You guys will be up right after.

This, go with a sure thing Denver's best roofer Excel Roofing dot com.

You don't pay a cent until you're content.

Time for an insurance check up free, no obligation comparison call Compass Insurance paying too much your coverage at dozens of terrans companies find out now three O three seven to seven to one help.

You'll think you're his only customer when you choose Frank Durand the real Estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two.

All right, three O three seven one three eight two five five.

We've got a lot cooking.

We got three hours to go.

I'll tell you.

I'll give you a little tease of what's coming up.

Heather Gardens.

God, I have never heard anything good about Heather Gardens.

Have you guys ever sold units?

And I'm talking to Frank Durand the real estate Man and Stephanie Thomas.

Have either of you either bought or sold for a client inside of Heather Gardens.

It's massive, Frank, Yeah, I have.

I've sold.

It's been a while though, Yeah, it's been a while though.

I'm glad someone's bought and sold in there the place.

I've never had a good thing.

I've heard about it, I just never have.

In fact, I've been out to Heather Gardens on calls a few times to check different things out.

I don't recall what they are, but I was shocked how big it is.

It's massive.

It's like it's it's like the projects in Camden, New Jersey.

You know, it's massive.

It truly is massive.

So we got that, we got an issue with Toyota Tacoma, and then we have an engine issue.

I'm not sure what that's like.

Yeah, it does feel like carda.

So we got that.

But I want to ask you guys something real quick.

Since I got real estate experts in here, one, is this the time to sell?

I mean, if you have to move?

And Frank, by the way, congratulations you passed.

What is that certification you just got?

Not many people have that.

No, Mark, I'll tell you think I got the news this morning too.

A Certified Relocation Professional the CRP designation.

That's crazy.

I know, it's unreal and it's not one of these exams that you take online and you have to really study for this.

You said it was like one hundred and two hundred questions.

It was a lot.

Yeah, I asked you, I said, give me an idea.

Folks listen to this, give me an idea.

I know we have a lot of realtors listening.

Give me an idea of what a hard question was.

And I never thought of relocation, getting relocated out of the country until you said that.

Yeah.

So one of the questions they'll ask you is if you're moving overseas, how do they help the spouse out?

So if the spouse is moving along with you, will they help them obtain a job?

Get job interviews?

So they'll ask these questions very tough, where both answers look.

They'll give you four possibilities, but two of them will look almost right.

You have to choose the better of the two.

So in this certification, for example, who uses this, Like my son works for Walmart?

You know that.

So when they relocate him, which he's done three times, they move him around like Matt oh yeah, so I mean he'll be where he's at now for a while.

But they literally gave him a great package.

They pay for the movers to show up and to pack everything.

If there's a lease or something in place, they'll actually pay to get out of the mouse.

They basically Walmart's incredible.

They'll do whatever needs to be done to move them included and he didn't own a house in any of those moves.

But they'll actually do the listing on the house, they'll sell the house, or worse scenario, they'll.

Buy the house, yes, and then sell it so the employee can buy a new one.

So is it people like Walmart that look for that certification?

Yes?

Yes, And I'll tell you what's great about that mark what you mentioned there about miles.

They will actually give you a guaranteed buyout a lot of times.

So they call that abbail buyer value options.

So let's say they have two appraisals, typically have two appraisals done.

They'll take the average of the two as long as they're within five percent of each other.

This is how much I studied.

Guys.

All this stuff just crazy.

And so what will happen is they'll say, Okay, this is the price, but if a buyer comes along and is willing to pay you more, that's the new guaranteed price.

Oh wow, so now they'll buy you out.

Now the company buys it out.

That saves you on the taxes.

It almost in some ways it reminds me of a ten thirty one exchange because now.

Miles, if they sell it for more, you get that money.

Well yeah, yeah, whatever that amount is.

Now let's say Miles, they bought it from Miles and now they sell it directly to that buyer.

Yeah, Miles isn't paying on those.

Taxes like that.

In other words, Yeah, that's incredible.

Yeah, it's pretty good, so says one taxi.

So if someone's listening and they're getting transferred though, like with Miles, he has to go through Walmart, So it would be Walmart in this instance reaching out to Remax putting them with you.

Correct, because now you.

Can do this, Yeah, exactly.

So people generally aren't going to call you directly and say I'm relocating.

Well, sometimes they do smaller companies right now, Yeah, I guess you're right because a lot of people will just get reimbursed for everything, and but they're going to want the right real estate.

That's incredible.

Frank, Well, congratulations with so much, Rob, Janelle, Dane, Leonore and Zach.

I promise you you guys will be up right after the break.

Suzanne, did you hear back from Dane from yesterday.

I think it's a different Dane.

Not yet, but he read the text.

I can try them again.

And if you don't know what I'm talking about, I really want to get this guy on and figure out what happened a year and a half ago.

I might have missed something yesterday.

All tight.

Go with a sure thing Denver's Best roofer Excel Roofing dot com.

You don't pay a cent until you're content.

Time for an insurance check up free, no obligation.

In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three O three seven to seven to one help.

You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three three nine to zero sixteen twenty two.

Ripped So you don't have the Shooter's gonna help.

Come man, this is the Troubleshooter Show.

No Tom Martine, Welcome, Welcome my friends to the only show of it.

Guy.

We are here to south problems, answer questions, taking plaints, to make your life a little bit better.

In fact, to the tune of over three hundred million dollars cash merchandise exchanges refunds directly due to this show.

If you've been ripped off, you got a problem.

I want to hear from you.

You know, we got a lot of holidays coming up, and Marry Christmas to everybody out there, Happy hanukkah all that stuff.

Here's the bottom line, though, even when we're not here, we still help.

I do not want you to forget this number three h three Martino.

It doesn't get any simpler simpler.

That doesn't even sound like a word.

Simpler.

I know it's a word, but I don't like how it sounds.

Susanne always corrects me simpler.

I don't it's simpler words.

I'm not an English teacher.

Is simpler a word?

I think it's gonna be more simple.

More simple?

It's simpler?

No, I don't know.

We've got to look that up.

Now.

Can we get about simplified?

No, it is simpler a word.

I really don't know.

Mark, I've never used that word.

Simple.

Is simpler a word?

Let me use it in a sentence?

You are simple?

Use it is simple?

Does?

According to Ai it looks like it's a word.

Mark I knew it was a word.

God.

See, I argue with myself, and see where I get.

Why would I ever pick an argument with myself?

And I literally just did that.

I don't know if I won or lost the argument.

I don't even know how to look at the outcome.

Actually, I digress three oh three seven one three A two five five.

I will let you know when a line is open.

We got a lot of cooking, but three oh three, Martino.

Back to my point, while we're not here, like during Christmas and there's a and there's a best of playing, you can still get help.

Help it troubleshooter that if you're listening to this podcast, I don't care where you live.

In fact, we're going to have a call coming out of Nevada in about an hour, and we line that up because they reached out to us and it's got to do with real estate, and we've got our real estate experts in today, Frank Duran and Stephanie Thomas.

So any questions you have there, these are two of.

The best, if not the best, in the state of Colorado.

And I'm proud to call them friends, and I'm proud to have them in Now.

I am going to hop right to the phones.

Let's go to Janelle.

Hey Janelle, first of all, thank you for holding.

You've been holding the longest.

What is going on with this engine?

So you know when I called you a few weeks ago, they said it was, you know, something with the fuel injectors.

You've got to catch hold on a second, just just not only for me, but for the listeners.

You called a couple of weeks ago.

It looks like a twenty sixteen Toyota Tacoma.

Is that right?

Yeah?

And was the issue?

Why did you call?

We were having issues with its stalling out and misfire.

It pretty much.

Came to a misfire and cylinder three very short.

And did this have to do with an extended warranty?

No?

So, so what happened?

Just you got to tell the story again?

Okay, So we.

Had a misfire and cylinder three pretty much come up, took it to a shop.

They replaced, you know, and you go down.

The list and it's spark plugs and coiled packs they did that.

Oh I think I remember this.

It had a scored cylinder.

Well we're not sure yet, but they.

Wanted to replace the fuel injectors.

Next that's the next step.

Replaced the direct fuel injector as well as a port fuel injector.

Still didn't fix the issue.

It was Toyota that did the direct fuel injector, stepped.

Inner stay Toyota, and then they redid the port fuel injector.

None of it was under warranty, right, So how much did you end up spending with Mountain States.

It's staffed in in state Toyota and I haven't It's still there.

We haven't spent anything yet.

They put in a new ECM board.

Because they thought that was the issue.

So wait a minute, they're just throwing it sounds to me like they're just throwing.

Parts at this thing pretty much.

Yes, okay, so they've.

Done fuel injectors, they did an ECM and it's still not working.

What are they trying to sell now?

So they thought it was a bad valve and they want to replace the entire engine.

Oh my god, I think you need a second opinion at minimal, I mean, this is crazy.

Are they going to charge you for everything else they've done?

What is their intention?

I mean so far?

Yeah, they are going to try And.

How much are you looking at?

We're probably about a little over five thousand, now five thousand dollars?

And how much are they quoting you on the.

Engine fourteen thousand?

Oh my god, You've got to get this thing out of there.

Yeah, so I speak with the foreman today.

The foreman say, trying.

To ask him more, what's what's.

The name.

The place that we took it to?

No, well, I want to know that too.

What's the name of the dealership staff in Toyota.

I'm sorry, I'm not getting that first part.

Staff stat stap.

Stap, interstate Toyota?

And where are they?

And Frederick?

Okay, cheese.

You had to be there far, didn't you.

Yeah?

Okay?

So anyhow, what was the foreman's name or the service manager?

I do not have any of that information yet.

Who'd you talk about?

The girl I've been dealing.

With is her name is Samantha.

And she works pretty much.

They relay the information to her, and she reaches.

Out to me and then when you and then when you ask her a question, she has no idea.

She's got to talk to them.

Yeah, she says, I have to get back to that'sdotic.

That sounds like that.

That is communication set up for failure, no matter what.

So what did they tell you today?

Though?

Today they told me.

That it's a bad valve and they want to.

Replace the entire engine and sell me a used engine with seventy two thousand miles on it.

We currently have eighty thousand on ours.

Oh my god, No, this Issu's going to happen again, And that's what I'm worried about.

If it's going to happen again, you're going to be If I heard you correctly, you're nineteen twenty grand into this.

Now, correct?

Yeah, Oh my god.

I wouldn't trust these people as far as I can throw them.

Hold on second, let's do this, hey, Kelly, see if you can get Stap Interstate Toyota on the phone to talk about this.

I mean, don't come on glued on them by any means, but I want to get their side of the story.

They've already thrown five grand at this, none of it fixes it.

Now they're saying it needs an engine.

And I also want to talk to our expert, Kevin Coukin had shared an autotech and get his first blush on this.

As far as pricing, I mean, we're talking some fuel injectors in ECM and a used engine with eighty thousand miles for twenty thousand dollars.

Twenty thousand dollars.

This sounds crazy.

Let's do that, and then we're gonna hop back.

While we're getting those people on, let me ask Rob real quick, Hey Rob, what's going on?

What question can I help you with?

Hey?

Mark, Hey man, we have a hot water heating system in the house.

Like a boiler.

Yeah, exactly.

A boiler circulates water.

Sure you know so obviously those boilers last forever.

I've had a situation where the boiler's losing water, and they lose water over time.

They have to be refilled, sure, and then bled and then bleed the air out.

Well, when I call a couple of different people to come out and look at it, everybody walks in.

They say, oh, this is not the code.

We can't touch it.

We can't do anything for you.

I'm just looking for somebody to add water and bleed it.

I'm having trouble getting someone to do anything other than sell me a new twenty thousand dollars system.

That's crazy.

Hold on, let's do this.

I got an idea, but I don't know if it's going to pan out instantly.

Suzanne, do you know who I'm thinking about, Deputy Bow.

Okay, let's get him on the horn.

I want to get his expertise on this.

Okay, all right, hold tight, everybody, hold tight, Zach, you're in line.

I promise one line and open three oh three Martino.

Go with a sure thing Denver's best roofer Excel Roofing dot com.

You don't pay a cent until you're content.

Wait time for an insurance check up free, no obligation.

In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh three, seven to seven to one help.

You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two.

All right, three o three seven one three eight two five five, Deputy Bow, I want to tell everybody about this show real quick.

If you're new to the show, new to the podcast, new to the YouTube, go to YouTube Troubleshooter Network.

You know, we have deputies at help out, depending on their expertise.

We have Deputy Doc when usually there's a medical issue we'll call up Deputy Doc.

We'll get him involved.

Maybe he needs to get a hippo form filled out for someone in order to talk when it comes to health.

But Deputy bo who I'm going to bring up right now?

My goodness, I got to say something about you, Deputy Bow, you kick ass.

You have gone out and helped so many people this year.

It's just remarkable, and I thank you for your service, and I mean that big time.

You have helped so many people.

And I wonder if you have an.

Idea for this caller.

So let me ask Rob this.

Do you know what kind of boiler system you have?

Rob?

I think it's a Burnham manufactured Burnham system, but it's like a nineteen sixty five nineteen seventy.

So here's what it needs water added to it.

At least that's what Rob thinks.

But he's called numerous people to come out and they're telling them, oh, that's out of code, we can't do anything, and they leave, but they of course give them a estimate for a twenty thirty thousand dollars new system.

So do you know anybody that would work on a boiler system that he is?

Why do you think it just needs water robed.

That's kind of a strange one.

Well, it's you get some gurgling in there, and the second floor furthest away from the system, is not heating, so it's not getting any water circulation up there, so water is low in the tank.

But what are your ideas?

Yeah, so I pretty much know so, Rob.

I think you have an excellent boiler Burnham.

That's a cast iron boiler.

My parents had a burn them in nineteen seventy one.

They're actually a very excellent boiler, one of the best made.

And I think your issue is not stemming from the boiler.

A you have a reducing valve and you're reducing valve reduces the water street pressure from forty pounds to twelve pounds to the boiler.

So that reducing valves probably corroded and hung up and you're not getting enough water pressure for your system.

So if you replace the boiler, you still have the same issue.

You need to have the the UH it's called the reducing valve check because it sounds like it's not adding enough water to the boiler from the street.

And if you can give me his number off there, I can recommend a couple of good boiler people that would could work on it.

That's a very simple boiler to work on.

But it's not the boiler, it's the reducing valve.

So bo, let me ask you this, why did why wouldn't these other companies, Rob Oler?

You talking a second?

Any questions you have?

But why why would these other companies come out?

They simply don't say what you just said?

Why are they just?

Are they just out to sell a new system?

They're not out to actually repair his I mean, what do you make of that?

Booms?

They probably don't know how to probably diagnose it because boilers are a lot different than forced there there's one hundred.

For stair guys, got it.

They probably don't know how to diagnose it.

And I think the mainish problem is they just want to sell them a new boiler because it was installed in nineteen sixty nine.

But you're saying these things are bulletproof.

That thing's a great boiler.

Well wasn't we put in my folks out in nineteen seventy one?

And I think it's still running.

That's incredible, Rob, What questions do you have for bo He's going to call you or he's going to contact you after the call.

But what questions do you have?

Well, I appreciate his help, and I understand the pressure reducing valves like a regulator.

It regulates the pressure from how to low.

Now, sometimes they have a bypass on those, it's a manual bypass.

I realize the regulator may be internal corrosion or stuck or whatever.

But I would think there might be a manual bypass that you can bypass that regulator.

Any idea, I'm ober some have.

A bypass and some do not.

But a bypass would inject forty fifty pounds pressure into the boiler.

So you can only do it for a few seconds.

Oh wow, No, Yeah, you'd have to crack.

You'd have to crack and let the pressure come up and then shut it off at fifteen pounds or something like that.

Yeah, it's twelve.

But where about you live?

Rob, Holly Hills area?

Where the hell's at?

Yeah?

Yale and Monacoughly got it?

If you I'll get your number up there.

I'll give you three referrals of people that I know personally they could fix your problem.

They're not gonna They're not going to come out and try to sell you a new system.

They're gonna fix it.

Is that what you want?

Rob?

Fantastic?

Yeah, fantastic, Thank you so much.

Hey, I want to hear back from you when it's all fixed, man, and I want to get kudos.

To Bowl like usual and whoever fixed it.

Hey, Kelly connect robbing Bow Okay.

Yeah yeah, Kelly, please hate both.

Thanks again, man, you kick ass brother.

You like I'm glad to be part of the show.

Thanks both.

Three oh three seven one three A two five five.

I'll tell you Bow went out and actually fixed a woman's furnace.

No, he actually got herd of gold.

He does.

He got her.

Listen to this.

I don't know how he did it, but he got a company to literally buy a furnace, yes, and then he installed it or they installed it, I don't remember.

But the woman was a single mother, had kids well of course yes, and had no heat, yes, and she had basically no money.

She's got a job and stuff, but no money for this boy.

Yeah, and it was.

Called her husband.

He took us.

He committed you know a little update on that, Mark.

I didn't even tell you this about last week.

So when her call came in, her name was NICKI sweetheart.

Well, explain to everybody what we're talking about.

Okay, So NICKI had called us, you were talking about BO helping her.

She called because her furnace AC was out and she couldn't afford a new one.

BO was able.

Between a listener who owns an HVAC company and BO, they were able to get her a brand new system put in her house.

She's so happy, grateful.

In the meantime, when we.

Updated that call, a gentleman called in and said, hey, I want to send her a little money.

And so last week he sent cash in the mail, Oh my god, to us, and I just.

Got the money to her via Venmo.

Oh nice, such a nice donation.

How much was it?

Three hundred dollars?

I swear to God.

I was next next to her microwave.

Yes, that's what that money was for.

I just kept it in venmotor.

I don't care.

I don't even guess anymore.

When I see cash later at I swear to God him, like, that's weird.

Why is here three hundred bucks shore?

I think, oh, it's December.

Maybe that's for the trash guy or for the maid or something.

So, but it was weird that it was sitting there.

Yeah, noticed, Honestly, what a wonderful donation.

Who donated it?

Do you know a first name or they don't want to be talked about.

Or what anonymous?

Let's say that.

And if you are listening, I'm sorry, I don't have the envelope in front of me to know your name.

I wanted to say, but I cannot say for sure.

Okay, Kelly, did we reach out to that dealership?

We certainly did, And what did the dealership say?

And basically it's.

Stap stap stap, Interstate Toyota.

Correct.

They basically sold this lady five thousand dollars worth of stuff.

Her vehicle still doesn't run.

Now they want to hit her with a fourteen thousand dollars used engine.

I also want to try to get Kevin cokin On.

But did were you able to leave a message or anything?

I did leave a message.

God, I can't believe that the best messages.

Oh and Mark, Well, she's getting Kevin cokin On.

I wanted to tell you.

We also have an update on Dawn with the Ford Edge and then warranty with Jeffick.

Oh, Jeff just updated me on him.

What is the update?

Well?

Hold on, First of all, let's recap it real quick.

The guy called in today last hour and basically he had a transmission service done.

He's got an aftermarket warranty he purchased through a TV commercial head.

He's seventy nine or eighty nine bucks a month Premiere Auto Protect and his twenty nineteen Ford Edge he brought in because he bought that warranty.

You got to make sure everything's been done, so he added transmission service done.

When he had that service done a day or two later, he had done it a dealership.

A day or two later, the transmission's not working anymore.

Now that same dealer that did the transmission service is telling him he needs a new transmission.

He's upset that Premiere Auto Protect is only going to pay for a used one.

Yeap So Jeffick just texted me, I know you're listening.

Thank you, Jeff with Kimmer transmission.

He says.

Castle rock Ford is treating the guy with the Edge very good.

Only eighteen hundred out of pocket to upgrade him into a new transmission with a three year, one hundred thousand mile warranty running the numbers he gave me.

The dealership is eating a good chunk of labor for him.

Wow, that's interesting too, I thought you'd like you to know.

I love that.

So he's going to get in OEM transmission.

Yeah, eighteen hundred bucks out of pocket.

Yeah, well that's according to Jeff's text.

I guarantee Jeff probably called over there and figured out thank you.

Yes, yeah, Jeff vic camera transmission.

I love it.

Now, Janelle, I'm going to put someone on yours to call over.

But I'm still trying to get Kevin talkin on because I want to ask him some questions on pricing.

So you're welcome to hold, but make sure we have your information, but I rather you hold a minute than Joe.

Joe's got a question on hot water heaters.

Joe, what's your question?

Hi, everybody.

So I loved down in Pablo, and I saw that the legislature in Colorado at the turn of the new year is going to regulate water heaters into it's any electrical.

Yeah, well not eventually.

Yes, they got to be super high efficiency.

They're going to go up fifty to one hundred percent.

Yes, that's very true.

So my question is, can I go before the end of the new year, maybe in the next couple of months, and just go by to forty hot water heaters storm in my pole barn.

Well remember that album available for the next thirty.

Years of my Yeah.

But Joe, Joe, where think of where you live.

I mean you're right near New Mexico.

You can go buy them there.

People that live near Wyaloem Yeah, you could go to home depot and buy one for half the prices.

You're going to be able to buy one in Colorado come next year.

But this I know from one of our experts, Bob Logan, with plubline, whatever they have in stock at the end of the year, they can continue to sell.

So if they buy a thousand of them to get through the year, they can still sell and install those.

They can't buy any new ones after the beginning of the year.

Or maybe that's on the wholesale side too, if someone out there is listening that knows that exact answer.

But Joe, you bring up something once again.

Here's our government, mister Polos, trying to make everything great, and all he's doing is hitting people that don't have money to buy a water heater by increasing the cost up to one hundred percent.

It's really ridiculous, and I hope people really vote someday with their wallet.

If you're sick and tired of renting for two or three thousand in Denver Metro, if you're sick of spending a fortune on a cat converter or emissions.

If you're sick of all the bs that this state makes us pay for.

Because Polus thinks he's in California, my God, vote for somebody else.

Think about that water heaters They can actually double next year.

It's insane only in.

Colorado's that Joe Janelle Warren holdsay, I promise you're coming up.

Go with a sure thing Denver's best roofer Excel Roofing dot com.

You don't pay a cent until you're content.

Time for an insurance check up free, no obligation.

In comparison, call Compass Insurance paying too much your coverage?

That does insurance companies find out now three all three seven seven to one help.

You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two.

All right three three seven one three eight two five five one line open.

We've got a ton going on today.

I'm gonna give everybody an update on Dame too.

We're really trying to get through to them.

I'll recap that when I get a break, But I really, if you're listening, Dane, I really want to talk to you on air, I really really do.

I want to know what happened a year and a half ago.

I almost feel bad that I kind of brushed over that.

So I'm gonna have Suzanne reach out again to you and really give me a second chance on that.

I don't know what's going on there, but i'd love to find out now, Janelle good News, I got Kevin Cokin shared an Auto Tech.

What's going on?

Kevin?

How are you?

Man?

Hey?

Mark good Good?

I would be going absolutely crazy if I was janew She brought her two thy sixteen Toyota Tacoma up to a dealership.

I never heard about Stap Stap.

Have you heard of them?

No?

I haven't.

That's not familiar.

You're sure that's the name of the dealership, Haun.

Janelle, Yes, that's the name of the dealership.

Okay, fair enough.

So she brings it up there initially, what was the problem.

You brought it up there for.

The misfire and cylinder three?

Okay?

So misfire cylinder three.

I don't know if she had someone pull the code.

Was it actually driving bad or you just had check engine on and someone pulled the code.

Oh we couldn't go over five or PM.

Oh okay, my god, that's calling out.

So it had a horrible problem, Kevin.

They get it up there, they throw multiple injectors at it.

Tell them what injectors they throw at it.

We replaced a port fuel injector for block one, a port direct fuel injuctor for block one.

Now, let me ask something, Kevin, Explain that to me, just for future knowledge.

Is there two fuel injectors in line in that vehicle for each cylinder?

Direct injectors direct directly into the cylinder where the port injectors, you know, inject the fueling of the intake.

So each cylinder adds two injectors.

They're on that particular one.

Yeah, it's kind of a unique setup.

That is a unique setup.

So they throw that, and then that doesn't fix it.

They throw an e CM at it.

The e CM doesn't fix it.

What else did they throw at it?

As far as all that goes okay.

And coils?

Yeah, yeah, that was from a different space.

Yes, that was our that was our start.

Okay, but this Toyota dealership, it is a Toyota dealership, right, yeah, Interstate Toyota.

So so, but listen to this, Kevin.

She's five at one point and the vehicle's still not working.

Then they come back to her.

Are you ready for this?

They say, Hey, we need fourteen thousand dollars more because it needs an engine.

Oh that's what I said.

I felt like I was on the Wizard of Oz.

I swear to god, can you imagine she's going to be twenty grand into a twenty sixteen to coma.

Now, I had Kelly call up because I wanted to talk to the service manager and to add injury to insult.

Listen to this.

Anytime she talks to someone at STAP Interstate Toyota, she talks to some gall up there that can't answer any questions.

She'll take a list of questions, go to the service manager or the service writer whomever it is, get answers, come back.

Then that person will tell our caller what's going on.

Then a for a caller as a follow up question.

My god, she's back in the same hell.

In fact, in my opinion, STAP Interstate Toyota sounds like hell, like literally.

Hell, Well, yeah, they should have been able.

I mean that's the first thing with a misfire.

You need to differentiate between mechanical electrical fuel.

You can't just start throwing.

Well that's what they did, and she's she's so so, Janelle, while I have Kevin on really truly, what is your question?

If I were you, I'd get my vehicle out of there so quick it's crazy.

In fact, I'll probably do a free commercial for STAP Interstate Toyota this hour.

And my idea of a commercial form is probably a little different than people are thinking right now.

But I'm happy to share their phone number because I think this is incredible.

I just in fact, it's almost hard to believe, honestly.

But Janelle, what is your question for us?

I guess my question is is it ridiculous to I mean, it.

Does sound ridicuous than fourteen thousand dollars, But if I go elsewhere, I mean.

This is something that.

I'm maybe looking into a new engine.

Well, Kevin, in my opinion, why not do a valve job.

It's a low mileag engine.

Why I replace the whole engine?

Okay, So I guess, yeah, That's what I'm a little confused about, because they did also call me last week and said it sounded like a clogged valve.

They put, you know, a high quality tanky gas in it and said we're going to run it.

They've had this looked up to a machine during the diagnostics.

You know, if they're running it too hard and they break something, you.

Know, Janelle, it's evident that they don't know what they're doing.

And I simply state that off the facts you told me.

They put an ECM, which is electrical in there and threw coils at it, and they want to charge you for that stuff, and it didn't do a damn thing right.

And if we had done it, I mean, first I'd be embarrassed.

I couldn't even call you and tell you that.

But well, they don't they charge.

They don't.

They hire someone at the front desk to bring the bad news.

But I wouldn't charge you for an ECM if I'm trying to sell you a motor.

Now I mean that, I mean, it should never happen, but you can't expect to pay all that.

And then, oh, by the way, I wouldn't even trust the diagnosis that it needs to motor at.

This point, right, I wouldn't trust it at all.

The problem is she's the problem is she lives basically in New Mexico.

Where are you at?

I'm actually up in northern Colorado.

Oh yeah, okay, I wonder what do you think, Kevin?

What would you do?

Do you think hands on or do you think what n ron D?

She wants to get it here?

We'll get a look at it.

I mean, you can scope it, you can get in the engine with cameras, you can see what's going on.

Jane, I wouldn't trust a damn thing these people say nothing.

In fact, what I would do is I get it to hell out of there, get it to someone we trust, get it fixed, and then get a full write up report on what wasn't needed.

And when you do pick up this vehicle from stap Interstate Toyota, make sure you get that old ECM.

There's not cores on those are there?

If it's a rebuilt there is.

I still got I don't even trust they put an ECM in it.

I don't trust the damn thing they saying, just purely based on what you're telling me, Janelle.

In fact, in my opinion, they really suck.

That they really do.

If what you're telling me is correct, and we did try reaching out for them.

So, mister attorney for STAP Interstate, if you happen to be listening, we are trying to reach out to you.

We really are, and we will continue to.

But I will lost.

So do a commercial for you, and I'll do it right now.

If you want to bring your vehicle somewhere and you want it misdiagnosed and oh five thousand dollars and nothing's fixed, then be told that you need a fourteen thousand dollars engine.

For goodness sake, go to STAP Interstate Toyota because they will fit that bill.

Damn it.

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All right, three oh three seven one three A two five five.

I'll let everybody know when the line opens up.

Let me finish up with Janew real quick, Janel, here's the deal.

I'm gonna put one of our deputies on it.

In fact, I'm going to put Deputy d.

Deputy Dmitri is going to be perfect for this to deal with uh, this this staff Interstate Toyota.

But really, I think you need to get it to heck out of there, Janelle.

What are your thoughts at this point.

I needed to get it out of there.

If they did eventually offer me a rental vehicle, which helps a lot.

Right now, we were down to one vehicle.

Well for twenty thousand dollars.

Oh bless them, Oh bless their hearts, as they say in the South.

Yeah, but I mean I agree, we're done there.

So there's two people either Kevin Caukin, Now that's going to be you know, that's down Sheridan Auto taking get the exact address.

But that's going to be further than hands on, hands on, I don't think is that far from you?

Kelly get her get her.

Tom Magio's number over at hands On and he might know a tow truck driver that can kind of do a good deal to get it over there.

But I wouldn't even mess around.

If they want you to pay for the ECM, I try to demand the parts.

Definitely get the parts on the injectors.

There's no core that I've ever heard of on injectors, so we can at least verify those.

We're done, get it over to Tom and see if valve job will fix this or something else.

Then when you decide to actually get it done, and he can get a Jasper engine, he can get a really good rebuild engine for you if it does need it.

And it's not just a valve job with a great warranty nationwide through like Jasper or someone.

So the warranty is going to be great, the product's going to be great, You're not gonna have any problems.

But I want to go back to what Kevin said, I don't think you're going to need an engine, but you got to get it the.

Hell out of there.

I simply, personally, I don't trust them, I honest to God, don't trust staff purely based on everything you told me.

So let's kind of.

Take that In fact, Kelly, you can pick up on two and give that information and kind of if Tom has any questions, Janelle should be able to answer him.

I mean he can always call me to Hey, what do we got here?

Zach working with?

Who is Zach working with?

Why do we have two?

Somebody helped me out why do we have two Excel Energy calls at said time?

I think it's a co incidents.

Mark's yea too, And guess what what?

Pretty sure they have the same exact problem.

What do you think the problem is?

Well, I already know what the problem is.

What is it?

I think they're both getting shut off notices?

I have two people calling it the same time that aren't connected correct with shut off?

What the hell does I wonder if FIXEL has some bs going on out there?

I wonder if they accidentally sent out What are the chances of that?

Well only because they I don't think they generally send out shut off notices during the holidays, But I could be wrong.

They're thing wrong.

We're going to dig into that absolutely positively than Zach.

What is your update?

You're working with?

Somebody?

Deputy bow with Heather Gardens has should we get Deputy bow one to talk about this as well.

Zach, I just wanted to update you guys.

He actually took care of it that night.

He called wait a minute, doctor, the manager and they had to fix Oh.

My god, hold on, Zach, please, I promise you.

I promise you if you hold on and our guys helped you, so I'm sure you'll hold on.

But I want to know what, Deputy Bow did I remember this?

There was no heat, if I believe, and these guys couldn't get it fixed.

And once again, Deputy Bow to the rescue.

It's absolutely unbelievable what we do day in and day out on this show.

We've got another two hours coming up.

Any questions you have, three zero three Martino, we want to help you.

One line open and we're going to go to those Excel calls in Zach right after this and whoever fills that line up first, three out three Martino.

And by the way, we've got a hell.

Of an update on a bathtub from Walmart coming up as well.

It's a crazy day right here on the Troubleshooter Show.

We'll be right back.

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Time for an insurance check up free, no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh three seven seven to one help.

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D news you needed.

So you don't have run incious As fast as.

We can show Shooter's gonna help coming.

Man six is the Troubleshooter Show.

No Tom Martinez.

Welcome, Welcome, my friends to the only show of its kind.

We're here to solve problems, answer questions, take complaints.

We're here to make your life a little bit better.

I'll let you know when a line's freed up.

We'd love to hear from it.

It's the holiday season.

There's no better time to go after a scumbag during the holidays, right Honestly, In fact, I'm still a little upset over stap Interstate Toyota.

I'm not saying there's scumbags.

I wouldn't be saying their scumbags.

Maybe I would be saying their scumbags.

I don't know what I think of them, but I do know this.

According to the caller, Stap Interstate Toyota up North, drop four or five thousand dollars on parts that didn't fix her problem.

Now they're trying to hit her between the eyes with another fourteen thousand dollars bill for an engine.

Thank goodness, she's listening and getting that out of there.

Can you imagine they throw an ECM at your car.

That's a computer.

Generally, once you buy it, you can't return it.

On top of that, they throw fuel injectors.

None of it fixes it.

So now you need an engine.

Why don't you just tell them, hey, now you need a car.

I mean, it's absurd, and it's a twenty sixteen Toyota.

A twenty sixteen now listen, I know they hold their value.

It's a Toyota and it's only got eighty thousand miles.

That's low mileage for a Toyota.

But now we're twenty thousand dollars.

It's crazy.

I cannot wait for Tom to get a hold of that vehicle and figure out what's actually wrong with it.

Because God helps stat if it does not need an engine, if a valve job fixes it, for a heck of a lot less money.

I will talk about staff forever.

I'll tell you that right now.

I'll talk about them to my lips are blue three oh three seven one three A two five five.

Now, Zach, I really appreciate you holding you called in you're with Heather Gardens or you live in Heather Gardens.

And for people out there that don't know what that is, how many units make up Heather Gardens?

Would you guess, Zach?

You have any idea?

They have about five apartment building and then a lot of town homes.

Yeah, I mean it's a huge place.

It's massive.

And you had a problem with what was it a boiler or was.

It actually elevator in my mom's building she live in.

The elevator was out for over two weeks.

Oh my god, I'm sorry.

I was thinking of another Heather Gardens incident.

A three story building.

Mark and your mother, Well, I mean it's a retirement community, so everybody there could possibly need an elevator.

How was your mom getting up and down at a curiosity?

She couldn't she's a wheelchair bound, scooter bound so she was stuck in her apartment for the whole two weeks.

That's horrible.

I'm so sorry for your mom.

So you called up.

We put Deputy Bow on it.

What did Bow get done?

He contacted I think the manager of Heather Gardens or somebody in charge and talked to them they had to fix that night, and he also talked to them about what I was more worried about, like parts on hand.

So you know, Pikaya Dobbins again.

So at the wait two weeks for the parts again.

Zach, I am so glad we could help you guys out with that.

And the kudos again to Deputy Bow, and I really appreciate you staying on and I'm sure he does in giving us that update.

And I feel horrible your mother was stuck there, but I'm glad she's mobile again and can get in and out.

And really really really appreciate that follow up.

I love when people do that.

You know, we got a refund one time.

I'm talking to Frank durand Stephanie Thomas, Tom and I got a refund for a guy on a tiny house one hundred thousand dollars tiny house.

This was pre COVID.

Andy he ordered it, and they dropped it off like on the street.

Yeah, like not even like on the street he lives on.

They dropped it off like five miles away from his house on his street and basically called him and said, your house is there.

So long story short, I get involved, and the home show was here in town.

Okay.

The company that sold him the tiny house, we had video everything of it was going to be at the home show.

So Tom's doing the show here.

I'm remote down at the home show talking to referral list members and I get win that they're there.

So I'm going to go up and I'm just going to confront the hell out of these guys and figure out why they would drop off a house in the middle of nowhere.

It got damaged because they dropped it off in the middle of nowhere, blah blah blah.

Okay, so all that goes down, we get the guy a full refund, full refund.

He didn't want another house, one hundred thousand dollars, you know that.

SOB wouldn't come on the air and tell us because he signed a disclosure with him.

That drove me crazy.

I said, why didn't you just come on before you signed the disclosure.

Why so, of course I went on I didn't sign a disclosure, and I told everybody what happened.

But you get someone one hundred thousand dollars and they won't.

Even come on.

I mean, I get it, they signed a.

Disclosure, but think about it next time, come on talk then sign the disclosure.

Anyhow, I digress three oh three seven one three eight two five five.

You can free up, Zach Kelly.

We're gonna have one line open, hey, Warren.

I assume we had a bunch of people on YouTube.

By the way, if you go to YouTube dot com type in Troubleshooter Network, you can watch us during the breaks and watch us live during the show, and it's kind of like a show within a show.

It's kind of cool actually.

But someone on.

YouTube actually said, it's probably due to the high winds that are coming up, is the reason you have a Excel Energy shutdown notice?

Is that correct?

Yeah?

I just figured you guys had heard about it.

It's all of all front range.

I've never heard of Excel Energy ever doing that before.

How many I do recall last night on Comrade Kyle's.

Show, Well, they were talking about it.

They were saying that we could have wins up to ninety.

Suzanna and I were flying out of here the day of the Boulder fire.

We were on the frontier airlines, literally leaving DA going to Nevada.

That was scary.

One hundred mile an hour wins that plane.

I have no idea how it stayed in the air.

So I get that they've got to shut it down because look at all the damage the Boulder fires did warrant.

I understand that.

I just never heard of that, and I live in the town of Greevy, so I'm actually in town.

So I just so evenly got the notices.

Yeah, every if you look at the map they give you, they sent me an email.

They sent me messages.

They even called my phone twice and left voicemails.

And you can go to the outage map.

It's the whole entire front range or I don't know who exactly's affected, but the map shows the whole.

Entire front range.

What time are they going to the forward you that email if you want it.

Yeah, I would like to see it actually just to even do a PSA, but send it to help at troubleshooter dot com.

How long are they giving any times are they saying we might cut it.

I mean, what are they saying?

The email says Wednesday, December seventeenth, from twelve pm.

To six pm.

Oh my goodness hours.

So are you Is it out right now?

No, it's not.

No.

I just was going by what they told me.

Tomorrow they're going to start shutting out follars.

Oh I'm sorry.

I thought you were saying it's today.

It's Wednesday.

No, it's Wednesday.

Tomorrow they start shutting it off.

I can so it's that help help at troubleshooter dot com.

Yeah, send that.

I want to see that, and I appreciate your calling.

That is amazing.

Can you imagine if most of the front range?

Did you know this, Frank Stephanie, I mean I saw, like I said, I saw a little bit on Comrade Cott.

Are we supposed to be grateful that we have Black Hills?

Mark, you and I are?

Will we be getting shut down too?

I don't know the answer to that.

And we've got trees everywhere.

We have trees everywhere.

Fire would be absolutely devastating, devastating to Frank Town, devastating.

All right, listen, we're gonna take a quick break.

Well, let me take Karen, real quick, Karen, are you're calling about the.

Exact same thing?

Right?

Yes?

Yes, what is your thoughts on it?

I didn't know if it was true or not because phones have been hacked and there's a lot of the furious things going up.

No, it's true.

I definitely saw it on Comrade Kyle's show.

I did not know.

I'm gonna read the actual email when we get in for everybody, but it looks like between a noon and six o'clock tomorrow.

I'll tell everybody when I see the map.

But man, that's a long time.

I mean, that really is a long time not to have.

But it's better than having your house burned down, wouldn't you agree?

Yes?

And I need to add something.

Sure.

I had a friend in Colibine Towers that is a veteran's place that they can go when they're elderly, and they were Excel was shutting off the electricity on Wednesdays from anywhere from twelve to thirteen hours during the day.

Wow, I couldn't go up and down elevators the oxygen.

I don't know what people were doing.

Why were they doing?

But Karen, why were they turning off the power for such a long time in a facility like that.

I'm not sure they were working on a revamping apartment.

So it was like a one time thing.

No, No, this was several wednesdays that she reported to me.

Also, she was in rehab, she went to the hospital, she came back.

Her apartment was actually smaller than it was originally.

The work on her apartment was very sloppily done, and even like the dry wall was what.

Did they do?

Karen?

So they were going through each building and basically redoing the interiors.

Yes, and she the small apartments there, but she said that she had a large apartment and everything was smaller when she came back.

They weren't supposed to remove her.

I have a hard time.

I have a hard time believing that, but I'm not saying it's not true.

Maybe just because it works so different, she's a little confused.

Well, that's what I don't know.

But it would be worth checking out because.

How would I possibly check it out because I had never been there before.

Well, there's certain things like they put peopoles in, but they put them over six feet and six feet in above and most of these people are what do you mean.

By p pills, peepoles what does that mean?

Hold on, I got to keep you up here.

You're you're really just stake Just hank tight, I got so many questions.

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Time for an insurance checkup free, no obligation.

In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three all three seven seven one help.

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All right, threeho three seven one three eight two five five three oh three Marchina, we got one line open.

You've been ripped off for taking advantage of Need some help any real estate questions too?

Don't forget we got two of the best real estate people in the state in here today.

You can pick their brain.

Is it a good time to sell a house?

What should I ask for my house?

You know, honestly, really quick, guys, how do you price a house?

As crazy as that sounds, do you see what the comps are, and then you set the price according to the comps.

Is it that simple, you know?

Mark?

In this type of market, I know, Stephanie get to say the same thing.

You're not just looking at what has recently sold.

Also do your research on the homes that are currently under contract.

So I'll reach out to those agents.

I'll ask a lot of questions because sometimes not everything is as seen.

They might have it under contract, but they might be under contract at a much lower price.

So we try to get ahead of the game, not just to look at the past souls, but was actually under contract.

So not only do you guys pull the comps, you actually talked to other realtors that have things under contract that would be a comp for that that property.

Absolutely, and we're studying dynamics of the area.

I'm looking at okay, the average person that's buying, where they coming from, what part of town, ten mile twenty mile radius?

Were looking at everything.

I was still so blown away, Frank.

It was years ago.

I think it was twenty fifteen.

You listed our house in Red Hawk for X amount and I was like, man, I know I can.

Get more than that for it.

Frank, why are we doing this, and you were like, let me do my thing, and I did.

I let you do your that gruff market, No, you weren't that gruff.

So what happens, Oh he lists my house or our house, Susannai.

Four.

I'm just going to use round numbers, five hundred thousand dollars.

So we listed for five hundred thousand in Red Hawk, Colorado, twenty fifteen.

He brings in this camera crew back then that had this thing called the Matterhorn, and it's a three D walkthrough.

In fact, it's old school now ten years later, but back then it was kind of cutting edge.

So you could.

Actually walk through every room in our house, walk up the stairs with a mouse and a laptop or a computer or a phone or a tablet whatever.

So he listed on Friday.

I'll go ahead and say, that's part of your secret, sauce.

I remember you tell me that.

So you put it up on a Friday.

By Sunday or Monday morning, you had twenty great offers, great full price offers, some of them were contingent on sales, all kinds of different offers.

But what was crazy, Not only did we get that many offers two days, but almost one hundred thousand people.

It was like nine hundred and eighty thousand people from New York to California and everywhere in between.

Did that virtual walk through on our house.

We had one hundred thousand people look at our house, had twenty bona fide offers probably had a lot more than that, but twenty that you brought to us.

But that's when the magic really began, because I didn't realize all those people were willing to pay full price, and all of a sudden, now an auction starts.

You actually created an auction, and the lowest number meant nothing.

Anymore, and it just went up and up and up.

And when you actually locked us into a no contingency, basically all cash contract for more money than I ever could imagine on that house, I was shocked.

And it was it was so seamless and so easy.

But back then it was a little different, right compared to now.

What's the difference between real quick that I got to hop to the phones, but both of you twenty fifteen versus twenty twenty five.

Just in the real estate market, I mean, is it better now?

I know homes are up.

More now, but being in the business, where are we at?

I mean, I feel like the market seemed to be moving a little better at that juncture, you know, back in the twenty fifteen Yeah, and that twenty fifteen kind of range.

Everything was like what we weren't at that time was Yeah, it.

Wasn't like we were holy moly, you know, like we kind of experienced with you know, that kind of COVID timeframe.

But what do you think in the Pike's Peak region we're going to see as an increase year over year in general?

Three percent?

Two percent?

You know, I've got we plateau.

Yeah, I've got some stats pulled up where seeing.

Some numbers like two percent, seeing you know, a little bit of softening, but that's more like you know, one percent change up to that two percent kind of range.

I'm not seeing any nos dives anything like that.

Chafe to say in Colorado Springs, if you own a property right now, a house, we'll keep town homes out of this for now, single family dwelling that you can pretty much count on two to three percent appreciation year overyear.

You know, I wouldn't I wouldn't put my name on anything like that.

That's not out of line.

But you know, to come in and say yes, we can anticipate that kind of growth your.

Own What are you anticipating?

Then?

I think it's relevant to the current market, and that's where I look at numbers on everything I'm working on.

Show you always fair enough.

It's like saying, hey, where's a Tesla's stock going to be late next year?

Exactly?

I still have five thousand dollars?

But I don't, Frank, what do you say?

How about in Denver?

What's what?

What?

What do you think people this year twenty twenty five that owned a house in twenty twenty four?

What do you think do you appreciations best?

So?

Two things on that mark great question.

So we're seeing an annual appreciation of around six point three percent.

That's been pretty steady.

Now, what I would tell you is this, we're seeing the market soften a little bit.

Some of this is seasonal though.

If we see rates and we're here and talk at me or may not, we'll see what happens.

If we see rates dip into the fives, watch what happens all of a sudden demand picks up and boom again.

But what are rates at?

Usually we have John in but he had hip surgery.

What are rates right now?

Typical fifteen or thirty.

So conventional, we're sitting around the low sixes right now.

Faha, high fives, low six is somewhere right now.

You're saying high fours.

Five percent is at pop.

Oh my gosh, that's when people are going to be like time to buy a house.

Well, Mark, I'll even tell you this, even when they drop even a quarter percent, all the news of rates are dropping, more buyers get in the market.

All of a sudden, you see more demand.

We saw that happen in October.

We saw that a little bit of a peak.

Yeah, and then we kind of soppen a little bit in November.

Hey, you both do free analysis, and Karen, I promise I'm coming back to you.

I got to figure out what's going on with the smaller apartment and the peep holes and everything.

But I basically, you know, I got a little sidetrack.

What else can I say?

But both of you will offer a free valuation of anybody's house for any reason.

Well in your area's course, yeah, in our area, So in the Pike's.

Peak region, Stephanie seven to zero two six zero zero ninety one eight.

Now, there's a lot of reasons to do it.

If you're thinking or refinancing, you know what you can sell your property for.

If maybe you're thinking of actually getting the biggest or downsizing, you know what your property's worth.

Then there's no arm twisting and really there's no games.

I mean, you're going to tell them what it's what the house is worth.

Absolutely, I'll give a good, real time, good data, show you what's going on kind of information, which where I would price your home at that time.

And Frank and Denver Metro, you've done my house multiple times.

In fact, you help me out with some tax issues when it came to Douglas County in the assessment on property taxes.

You helped me kind of fight and get the taxes down a little.

Yeah, Mark, we did.

If they got I had another gentleman, a really nice gentleman, call me just recently and says, hey, Frank thinks we helped him with his taxes and he was able to challenge back eighty thousand dollars.

Yeah, that's about what you got for me.

Yeah, pretty darn clothes.

So it worked out really well that way, and we're always happy to do it, Mark, I mean, not just because you're necessarily selling your house just because sometimes you just want to know.

Yeah, I love it, and Frank Duran you can reach out well.

His is easy Frank Duran Holmes dot com.

In fact, update at for me Susan Frank Duran homes dot com or three oh three nine twenty sixteen twenty two.

I'm going to dive into Karen's issue on her friend.

Apparently here's where we're at.

Her friend had to move out of the apartment complex because they were redoing the inside, a remodel of some sort, in fact, even new drywall and paint.

When she came back, apparently the apartment smaller, and now there's peapoles around the apartment that are six feet up in the air.

I don't even know what that means, but we got to find out what's going on over there.

Hold tight, go.

With a sure thing Denver's Best roofer Excel Roofing dot com.

You don't pay a cent until you're content.

Time for an insurance check up, free, no obligation comparison call Compass Insurance, pay too much your coverage at dozens of insurance companies.

Find out now three oh three seven to seven to one.

Help You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two.

All right, three oh three seven one three eight two five five.

By the way, renew Home Innovations the guaranteed lowest price on a new furnace.

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Now, holy moly, we got a lot cook and I'll let you know when a line opens up.

I need to get to real quick.

We'll go to Karen.

Oh, I'm sorry, Karen.

I still have up on the screen.

So you understand the issue with Excel Energy.

So I keep forgetting what Someone please update that.

What is going on?

So your friend moved out of the apartment, she moves back in.

According to her, the apartment is now.

Smaller, which I guess is possible to a little bit like did they move around the rooms?

I'm sure the kitchen and bathrooms didn't move, but did the rest of the rooms move around, or did they knock any walls down or what do you know?

I just know that she said that her bathroom was smaller.

Okay, he had a wheelchair in there, that and other stuff that she couldn't sit.

Well, I would assume if they just remodeled it, Karen, if they just remodeled it.

And this is an assumption, but I think it's a pretty good.

One that they would have to follow ADA guidelines.

So I would assume the wheelchair would fit in there if it's a normal size wheelchair.

Right.

And she said they took down all the the things that she held on to take the shower for safety.

So you're saying there's no grab bars anymore.

Correct, that's all ADA, though I find that highly unlikely.

Keep going else.

What about these peepoles that are six feet tall?

Okay, that's not the correct word.

It's the hole that they put in the door so you can see who's outside your Yeah, but.

Why would they put it six feet makes no sense.

People cannot reach it.

Number one, because they're all smaller.

Many of them are wheelchairs.

And the reason why I'm really confers just because there's a lot of that's there.

But Karen, Karen, hold on a second, even even if it was for spring chickens, why would they put a peopole or not a people a door hole whatever it's called.

What the hell's that called?

Someone helped me, it is a people?

A people?

Yeah?

Why would they put one six feet high?

Right?

So nobody could see who's actually at their door?

Why?

Why would they not want you to see who's at their door?

Yeah?

Why wouldn't they want you safe?

That's the question.

And I said, where is this complex?

Oh?

Where is it?

This?

This complex is in Fedal, it's in Denver.

It was called all right, listen, we're going to send towers.

That's fine.

Listen, I don't need to know what it's called.

We're going to send someone out there to look at it.

You need to get with your friend and get us that information so we know what apartment and what time.

She was on the fourth floor.

Unfortunately, she was sent of a hospital okay, and I don't know what was behind that and put on a ventilator and she's gone now she's dead.

Yeah, oh my god.

And I can't believe we just went to that in less than thirty seconds.

So, yeah, Karen, how would we possibly how would we have possibly have helped her?

Well, you can help the other vets that are still there and they're very unhappy.

If you know.

Listen here, Karen, here's what I'm going to do, and I'm being dead serious.

If you get someone over there that is having issues, I will send someone over there to check the place out.

I'll make sure for the most part it's eightya and make sure they literally don't have the peopoles at six feet.

I don't mind checking that stuff out now saying that, I.

Think there's a good possibility.

Your friend that is no longer with us was just very confused coming back to a new apartment, and that's basically what it was.

If they redid the inside, things were not the same, and I think she was very confused by that and probably talking about things that probably were not exactly like she was saying.

But if you know someone over there that needs help, please reach.

Out to us.

Kelly's going to tell you how to do it, and we will investigate.

I promise you we will.

I'm not going to blow you off.

The days of just saying there's no way that's crazy or gone.

I'm not going to do it anymore.

Although I will say when we get out there.

I have a feeling it's not going to be what we're being told, but maybe it is, and we will find out.

We will get to the bottom of it.

Mike, what's your comment on Excel Energy shutting down basically the Front Range tomorrow.

Yeah.

No, all I was going to say is they came out with a news announcement about shutting power down along certain portions of the Front Range, so they don't have an issue like they did in Superior where their power lines caused fire.

Yeah, the bullonymire, I mean that's what he's already told you that.

Yeah.

Absolutely.

In fact, numerous one actually sent the notice over.

What the calls were.

What's kind of funny about that, Mike, is where people were, I don't want to say they were upset.

They were like, yeah, we don't want our house to burn down.

But apparently on that map from noon to six o'clock tomorrow, it's like they're going to shut down the whole damn thing.

I mean, they're going to shut down the Front Range.

According to one guy, all the way from Greeley going west, and all the way from basically Colorado Springs to what Fort Collins I mean, I don't know.

I didn't look at the map, but yes, we did figure out what that was about three h three seven one three eight two five five.

Hey, Jay's got advice on that Tacoma, And that Tacoma is the one where Stap Interstate Toyota basically charged her four or five thousand, according to the caller UH for parts that did not fix the problem.

They charged her for an ECM or a computer and then some fuel injectors, and then they came back and basically, according to her, said now that didn't fix it.

Now you need an engine that's fourteen thousand.

To me, they have no idea what they're doing.

That's my opinion, yep, I can have an opinion, and in my opinion, Stap Interstate, who we did try to reach out to for comment UH, basically doesn't want to answer a calls back, at least not yet.

So we'll see how that goes.

So, Jay, I promise I'll come to you after this.

And Naya tell us a little bit about Naya Real quick.

Susanne, what is this Atlas Real Estate group?

It's I think it's a rental management company out of Nevada, And she's having issues with them.

So, okay, we're gonna free a couple of lines up.

Here's the number.

Get those calls in three oh three seven one three a two five five three oh three Martino.

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All right, three oh three seven one three a two five five three oh three Martino.

We do have one line open.

It's a good time to get through Jay.

I'm going to take Jay Real Quick Susan, and then we'll go to that call.

Hey, Jay, what is your advice on the Tacoma.

Real Quick card?

Give that to you.

The reason to cook people's at six feet is because idiots.

That's all.

There's that, but the Tacoma she's in the unique position to get some advice no one ever gives her.

Understands right now they have worked on her car, she has the right to get her old parts back.

Yeah, she needs to get her old parts back.

I told her that, yep, because that's.

The time.

It's too late.

Yeah, and it'll be curious if well, two things.

One if they have the old parts like you just mentioned, and then number two, if they needed the old parts, because where that vehicle's going to end up, they're going to be able to test and figure it out.

But honestly, Jay, we already kind of know it didn't need those parts because none of those parts fixed her only problem.

Now they're saying you need a whole new engine.

It's kind of crazy.

Without the parts to test, they can say, oh, it had other problems.

Yeah, absolutely they could, And there's times where that's true.

There are definitely times where a vehicle needs more than one part.

I mean, there's no doubt they're supposed to keep them.

Yeah they are.

Now the only issue with that is some things have a core.

We don't know if that ECM has a core, because if it's rebuilt or re manufactured and there's a core on it, that Core could be quite expensive, but who knows here?

Okay, now, what is the deal with Naya?

Hey Nya, what is your question?

Hi?

So I want to know how I can best figure out some issues that I have going on with Atlas Real Estate.

These issues have been going on for over two and a half years.

Oh my goodness.

Yeah, and I've discovered a lot of things about Atlas that raises concerned about their legitimacy as a real estate company.

Hey, Nia, why are you dealing with Atlas?

Were they trying to help you purchase a home or a business or what is that?

What does that scope look like?

I'm a renter?

Okay with Atlas?

And is it in Nevada?

Noya?

It is in Nevada, but their corporate office is in Colorado.

And what I've discovered about them as a company affects tennis in every single state where they operate.

At Oh my goodness, you're pulling the covers back on something big here.

I mean, give me an idea.

Of your initial issue with Atlas.

Well, the first issue that I ran into with Alice when I applied for the property at Fine Diggs, which is a third party or what they pretend as a third party.

Yeah, approvo system and we.

Were approved for the home.

Okay, hold on, I wonder if she got toned afterwards.

We're going to find that out.

And Fred, you hold tight as well.

I promise I'll get to an issue with the collection agency that can be brutal three oh three Martino two.

Lines and open Naya.

You'll be up as soon as we get back on.

Dying to hear what these guys did, and I'm glad they're local to Colorado.

We can give them the business.

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Two Rift News.

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Come, run in just as fast as we can.

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Come man, This is The Troubleshooter Show.

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Now three oho three seven, one three eight two five five three zero three Martino, here's the deal.

We're going to get to the bottom of this.

But Nya called in, and Naya said, Hey, I'm in Nevada.

But Atlas Real Estate Group and that's who she's having issues with is headquartered in Colorado.

So I'm calling you guys see if we can get some help.

And basically what she has told us so far, Nya said, when we first applied for the house, was it a house or an apartment?

What was it?

Nya?

It was a house.

So you applied to rent in a house and they said you were approved.

But then what happened?

So fine Diggs approved us, They sent our IDs in information over to Atlas.

When Atlas received the information, they went in to find it back in system and increase the amount of the rent to disqualify our housing voucher.

Oh well, well, hold on a second, though, I don't know if they have to take a housing voucher.

That could be completely up to the company if they want to deal with a third party like that.

You know what I'm saying.

They already had agreed to take the voucher.

Atlas agreed to take it.

Yes, they did.

They were already aware before we applied that we had a voucher.

We had talked to them.

How much did they up in the rent?

The rent went up from twenty twenty five to twenty two hundred dollars which was outside of the fair market rent at the time, and I used the system called MLS website to find out how they increased the rent because findings claimed that they didn't have a record of what the rent was originally.

So I decided to go onto MLS and I put in the property we had applied for and several other properties and found that atlass was changing the rent on these properties.

So after they disqualified us, I contacted them directly asked for my application being back and they said, wait, wait, wait, since you're claiming that this is discrimination, let us talk to our supervisor.

So they talked to their supervisor.

Wait wait, wait, wait, Nia, this is all people based here in Colorado at this point, right.

Yeah, okay, keep going okay.

So they talked to their supervisor, and their supervisor said that they would allow us to rent the property and they changed the rental amount back to twenty twenty five dollars.

Hey, let me ask you something before we go on.

You brought up discrimination.

What would you be discriminated against?

Are you black?

Are you What is the discrimination?

Well?

I believe that it was raised discrimination because after they received our IDs, it's when they went in and changed the.

Rental, and I'll ask again, are you black?

What is the discrimination?

I am?

I am black?

Okay.

So when they saw the IDs, of course it's evidence you're black.

And then that's when they said, we were going to raise the price and we could no longer take this voucher.

When you called up and talked to them, all of a sudden, when you were basically telling ingham you felt discriminated against, they went talked to a supervisor.

The supervisor then said we'll go ahead and do it.

Yes, But one more detail is prior to me calling them out, the real estate lady said, well, you can't have that house, but you can take from a list of houses that I've chosen for you.

Wait wait, wait, wait, hold on NYA.

So when they reversed, when they reversed the.

How do I put this?

Are we not even talking about the same house anymore?

In other words, the house that you wanted that was two twenty five dollars a month and you were going to use your voucher on, did they say we'll go ahead and take your voucher and bring it to that price, but not on this house.

Here's what happened.

So prior to them putting the house back to it.

A real estate agent told me, you can't have that house, but you can pick from any other houses on my list that would meet your voucher amount.

So I said, why are you trying to force us to move into a house that you want us to move into, into the neighborhood that you want us to And she said, well, you no longer qualify because prices are subject to change and we've changed the costs.

So I said, business discrimination.

I think I'm going to follow a complaint against you guys, and she goes, wait, wait, wait, let me talk to my supervisors first, and we'll see we can put the house back at that amount that you want so that you will qualify for it.

So they switched it back to the original amount, which was twenty twenty five, and allowed us to still have the house.

But this was the beginning of a two and a half year retaliation campaign by them letting us have the house.

They did not let up on us.

Wait wait, so hold on, hold on, hold on, We just jumped two and a half years.

So two and a half years ago this all goes down.

Where did it end up?

Did you end up signing a lease and you actually live in that house right now?

What happened?

I actually live in this house right now?

Okay, we live here, and we signed three leases with them prior to our move in.

They charged us utilities and put that on our ledger.

They refuse to pro ratee our rent and they have refused for over time one and a half years, three fund us what we paid for utilities.

No, wait, wait, wait, naya and naya once again.

You just got to just slow down a little.

When you moved in and signed the original lease, it was for twenty twenty five dollars roughly, right, Yes, in that lease?

Are you supposed to pay your own utilities?

Or does it say in the lease?

And I'm just talking that one lease.

And I say that because you said there was three leases that very first year.

In that lease, what did it say about utilities?

We were supposed to pay our utility, But through a third party management company called Conservative ooh, they gave a false move in date two that said we moved in a month earlier so that they could charge us utilities prior to our action movie.

Wouldn't that be a simple fix by literally looking at the moving date or I don't even care about to move in but the day you could move in on the lease compared to when they started billing you, Why is that so difficult to solve?

Well, because they wanted us to actually pay for the utilities.

Kind of service charges you three months after the utilities are actually due.

They have like a three month great period.

Okay, So what Atlas.

Did after they charged us for utilities prior to move in and I said, hey, we weren't living there, then they decided to go into their ledger?

Hold on, hold on, hold on, Nyata, I gotta do something because I want to help you.

This story is intriguing to me, but I want a little help listening to your story Denver real estate moguls.

My god, I've said that name more times than I have in a month.

He's listening right now.

And just a little sidebar, it's Atlas is the worst company.

I just started listening.

They're the company we told you don't even do inspections of the proper for the owners.

I want to listen.

I got it.

I want him to come on.

We don't have to use his name or I don't care what he wants to do, but I have got questions, like this third party billing for utilities.

I don't understand that.

I'm hoping he does, and I've got other questions.

I mean, it is kind of funny think about this.

A lot of times the old mark would jump to conclusions like, oh, there is no way this person.

I'm not even gonna dig into it right now.

I'm just gonna say my ears are wide open.

Hold type.

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Time for an insurance checkup free no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three three seven seven to one help.

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Right, three oh three seven one three eight two five five.

We got a couple lines open three oh three Martino, We're gonna go right back to Naya.

We do have uh Sean Gilliland with Denver real Estate Moguls on with us.

Hey, Sean, I wanted you to kind of listen to this call because you're in the business now.

She's dealing with this in Nevada, so some of the laws you're different, for sure.

But the Atlas real estate group she has a problem with, I guess is based out of Colorado.

And here's kind of the bottom line on it.

She applied for a house and she does have a voucher, and the voucher is good for X amount, and.

She applied for the house.

They said everything would be okay, but then they came back after she sent her driver's license to him, and she's a black female and she's under the impression.

Once they saw that she was black, they decided to up the price, which she did do or which they did do, and all of a sudden, she wouldn't have qualified with the voucher.

Then when she said, hey, hey, wait a second, I don't like what's going on here.

I think you're discriminating against me, that person went to their manager, came back and said, well, we decided we're going to go ahead and let you go to that house for the same price.

So, first of all, Naya, when you found this property, it was advertised at the original price at twenty twenty five right.

Yeah, So Sean, in Colorado, and once again we have law changing January first, where when it comes to advertising, this would never happen in Colorado.

Now I want to say this, I'm against most of these law changes, but for different reasons.

They're going to raise rents on everybody.

But in Colorado you wouldn't be able to do that come January first.

But I'm not sure about right now, Sean.

Can you advertise a house at two thousand dollars?

Then when someone calls you say, yup, we can do it, and they run your credit and everything's good.

But then they get to the part where they want the license, they see your black at least courting de Naya, then all of a sudden raise the price or you even allowed to do that right now?

In Colorado?

I can't one?

Can you hear me?

Mark?

I got you?

Now go ahead, Sean, I'm sorry.

My thoughts number one are bodies for one.

We would never obviously do anything like that, I mean, because that's just looking for trouble.

Now, Like you said, January first, obviously, with all those new law changes and stuff in the transparency and pricing that's going to take place, you wouldn't be able to do that now looking at this situation from the standpoint of that law not passing yet, she has to have proof for one, then she could.

Have a CAF.

She has proof, she may have a case.

Well hold on no less objective up to the judge.

So Sean, what she said though, is they came back and said, you know what, We're going to go ahead and give it to you at the original and she moved in.

That was two and a half years ago.

But then when she moved in, they have a third party system called what Naya that builds the utilities.

It was Conservatives until I reported them, and then they switched to Utility because they wouldn't give Conservatives the actual lead.

But Conservice name was actually on the lead them pretending like they had no idea what the actual move in date was.

I found was actually to stop us from getting the amounts that the utilities would have been from our move in date up to the time when April when I contacted them asking what is the utility amount for March eighth moving forward, I don't want to know about previously, and they said, oh, well, we need.

Your lease, although they had the lease.

And so they contacted Atlas, and Atlas didn't respond to their emails for the actual confirmation that this was a real leaf that they were looking at.

So after two months, Atlas decided to switch to utility, and we never found out how much we paid for utilities.

Par to send because okay, hold on a second night, hold on Sean.

I've got a couple questions.

Have you heard of these companies that two third party billing for utilities for homes?

We don't do any of that, but I do know that a lot of the utility stuff is changing too.

That's another thing that's changing.

So if you have you know, if you're not separately metered, that's going to be changing.

You can't do that anymore.

Well, once again, though she's in Nevada.

Well, that's true, that could be different.

It could be different there, but Colorado or Denver, law, I'd have to actually be looking at that to make sure.

Yeah, but hold on Sean.

In the past, most of them are Colorado, though not just denber Sean.

She's telling me, though, here's what I'm trying to understand Denver though that one, Sean.

Here's what I'm trying to figure out, though, What is this company that bills.

They bill you every three months, right, Naya.

Well what they do is they hold back three months in billing, so they slowly reintroduced the bill.

Okay, so we moved in March eighth, they would introduce three months prior in effort.

Intimate they're always three months behind on their billings.

Okay, hold on, hold on, hold on, hold on.

They need you to pay the bills the three months prior.

Then, I'm not sure what margin that is.

The whole thing.

We don't know how much we paid because at list would add the utility bills onto our ledger using an app called at folio where they can manipulate prices and add things later on.

So we have no idea how much we actually paid.

How much do you think?

How much do you think is owed to you?

Maybe that's a better way to approach this.

If we're talking about two and a half years, I'm talking about thousands of dollars.

I haven't even told you everything that's happened in the last two and a half years.

We're talking about a lot of money.

And what I just thuttered from a BBB complaint was that at let's allow some tenants to out of third part party billing because they wanted them to be able to get government subsidies from Leap Energy assistance.

But they forced us into it, and they've done this in fourteen six where they operate.

Not all tenants are forced into this third party billing, and Atlas recently updated their website with a disclaimer saying now that it depends on the owner of the property.

If the owner says they want third party utility billing, then they would use that.

But guess what, Atlas actually owns the house that we live in, so they were the ones who decided that we would be forced into this.

We pay utility a percentage of every bill every month.

They take over three percent of every utility bill, which is a total of four of them, gas, water, trash and sewer and electricity, so they take a percentage of that.

They are also charge those processing fees in addition.

Okay, hold on, hold on, hold on, hold on, hold on, Sean, let me ask you this.

If all of this is actually spelled out in her lease, what I've yet to see.

And remember, this is Nevada.

It's not Colorado, and I don't know what the laws are in Nevada either.

But if it's all spelled out in her lease.

I would assume there's no problem with this.

Would you agree with that?

Yes, I would agree.

And here's what I would suggest, Mark though, she can ask for a full accounting of everything, so I would I would you know chat ept is great for this, Yeah, of course, I would go on to chat ept tell chat Ept all of the information, and then I would I'd write a formal I'd have chats ept rate a formal demand to Atlas requesting all the accounting over the last two and a half years of all utilities, all rent payments and everything.

And then she might have to go and get statements from her bank accounts too, and see how much they took cross reference each.

But you've never dealt with hold on Naya Sean, You've never dealt with these third party billings.

I would use them, No, okay.

It's it's kind of odd.

I didn't even know they existed.

I mean, I really didn't.

I guess some people.

Advertise aisements from some companies that say they do things like.

That, but we don't.

We've never used them, I don't believe.

But you know, again, Tasha handles most of the utilities in the building in our in our company, so she's going to know more about that kind of thing.

To be honest with you, I'll go out the phone.

She'll be like, yeah, we actually use one of those stumpies.

I don't believe we do, though.

That would be funny, And I could see the benefit in some uh circumstances where maybe they qualify for the house, but for whatever reason, the utility company doesn't want the bills in their name, or they only want him in the owner's name, or who knows.

I mean, I could see the purpose in them.

I just never thought of it.

So hold one of.

The reason is that they're passing bills.

You know, when companies make things so confusing for the tenants, it's it's pretty unfair.

Well, the biggest unfair part about this is she has no idea, according to her what she's paying for utilities.

I mean, that would drive me crazy too.

Demand an accounting from them.

They have to give her an accounting.

That's one of their fiduciary responsibilities to a turn out.

All right, everybody out there, hold on to NYA Sean Gilliland, Denver real estate moguls.

I'm going to tell you this straight up.

If you're looking to find a house for rent, you call up Sean.

And more importantly, if you're a landlord and you're sick and tired of dealing with all these rule changes in Colorado and want to sit back and let someone else do all the leg work, call up Sean.

He's a property manager.

Seven to zero, eight four to one, ten twenty one.

Seven to zero eight four one, ten twenty one.

Now here's what we're going to do.

I gotta take a break, Naya.

I want you to give Kelly right now the phone number for Atlas here in Denver.

Kelly try to get someone on from Atlas to figure out what the hell we can do to get her accounting of all these utility bills over two and a half years.

Let's see if we can't get one of their representatives on.

Everybody, hold tight, and fred, I promise you'll be up next.

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Help.

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Three oh three nine two zero sixteen twenty two.

All right, three oh three seven one three eight two five.

I don't forget three oh.

Three Martino works on and off the.

Air and help a troubleshooter dot com any problem, any state, Get those emails, get those calls in.

Even when we're not here, we still answer and call back on three oh three Martino, Kelly, did you call.

Over to Atlas?

I sure did.

Did you talk to anybody?

I did?

I spoke with a maid?

A maid.

What does that mean?

You spoke with a maid?

Well, she didn't speak a lot of the English, so we didn't get very far.

So what how do you know she was a maid?

She told me she answered the phone at Atlas?

And where did you get the number for Atlas?

Did you get it from the caller?

Yes?

I did, and you called them?

Yes, and it's a maid.

Well, the person who NYA gave me the number for a Jesse Cabrera, which is who she was working with, NYA?

Who is this person?

That Kelly's speaking of.

She is the property manager that's been over.

Our leases, over your leases?

Yes, in Colorado.

She works out of Colorado.

I'm not sure where she works at.

That's what I've uncovered.

How do we know?

How do what was her name?

Jesse Cabrera?

And you talked to Jesse?

I did not?

Okay, you talked to whoever answered the phone?

Correct?

And who would not put me through to Jesse's voicemail or connect me through to her?

Did they know who Jesse was?

Yes, but they wouldn't allow you to leave a message?

Correct.

I don't understand, NYA.

Can you shed any light on this?

Do they simply?

Why would it?

Maide be answering?

Do you have any clue?

I don't know, but I can tell you that since I've been looking into this company, Yeah.

I know every every stone you on earth, there's something new under it.

I get it.

Yeah, their accountant do not have licenses?

Well, okay, listen, listen.

What I care about is what I care about right now is your issue.

I'm not going to get into if a CPA has got a license in a certain state or anything.

I just want to figure out how much money they owe you if any So, I want to put Deputy Dmitri on this.

Suzanne, you've got all a Naya's info, I say, I do.

I could send it to Deputy d So.

I'm hoping he's listening today.

If not, I'll go over it off air with him.

But we also need a copy of your lease.

Do you have the lease?

Yeah?

Okay, hold on, I want you to send that to help at troubleshooter dot com.

I'm not going to do this today, but we're going to try to figure out where this maid in her boss is tomorrow.

I mean, we're going to try to figure it out and get a hold of them.

The whole thing sounds crazy, and I happen to know someone hates this company.

Atlas says they're sleezballs.

Now that's an opinion, but they basically say they suck, and in my opinion, based upon who I heard it from, I tend to agree with them.

But we're going to dig in on this and we're going to figure out what the heck's going on and demand some form of accounting to help Naye out.

I mean, this is crazy.

How hard could it be to get accounting?

It shouldn't be that hard.

Now Frank durand the real estate man, is it a good time or a bad time to sell a house?

Do you wait?

I'll tell you this much, Mark, I would say quality over quantity right now.

We just put a home under contract, and I told the sellers, look, you're not going to see as much traffic through them.

But the buyer that's going to buy is a very serious buyer.

And that's exactly what happened.

Just negotiated a great deal, have another listing right now, got two offers.

So it is quality over quantity right now.

Well that's good though.

Man, that's not a bad deal.

No, not at all.

And what will happen typically this time of year.

Stephanie knows exactly what happens this time.

I mean your we'll see listings drop, buyer activity drop.

But the buyers that are in the market, Wall, I'll tell you they really need a home right now.

Do you think it's that way in other states like Florida, does winter or the Christmas season slow it down?

That it's more the season than it.

Is the weather.

I think it's pretty universal.

Mark, Really, what's.

The best time to list?

If you had to pick?

Like in other words, you don't have to move, you're in no rush.

It doesn't matter what is the hot zone.

Traditionally, except for accepted a few rules here, Mark, I would tell you typically that sweet spot is April May June, right in that timeframe.

Got it right right after the fourth of July starts slowing down a little.

Bit, Stephanie.

Open houses or not?

Is that a thing of the past to allow people.

I don't know if I would want people that just show up.

Walking through my house.

I don't know if I'd like that.

So open houses are I think they can either be positive or potentially you know, just you never know who's come through the door.

I think the only people that come through in a neighborhood are your neighbors.

Yes, that's what's to be a lot of who attends.

Sometimes you do have buyers that actually go out and are kind of, you.

Know, feeling things in houses still, you know, I I.

Have done open houses in the past, and I.

Do I do the house smell and all that stuff.

No, I actually stopped doing anything baked goods, you know, around COVID and started doing prepackaged type.

I didn't even think, yeah.

I mean that was just kind of a thing that.

I implement cupcakes, repackaged things that you know.

Yeah, and it's got all the dietary information on it for people that kind of thing.

Well, I think there's potential liabilities.

You have cameras.

How about cameras?

In other words, I'm selling my house.

I got cameras in our house?

I do you do?

We just have to disclose it, disclose what that you have cameras on the property, if they're recording or not.

That way buyers know if they're being recorded when they're walking through.

Your If I'm not recording, I'm watching, Well.

We still have in today's world.

Wouldn't you just assume any property has cameras?

Absolutely?

But if we know they're there.

I don't think I tell my real if I was recording, I don't think I would.

Frank, I'm not kidding.

Why would I open myself up to any scrutiny?

Well, Mark, I would tell you this.

Where do I agree not to record people in my house?

Do I agree to that?

In the listing?

It's actually one of the questions we ask you is if you have a surveillance.

Okay, so it is asked.

We do ask you, all right, So you'd have to outright live basically right, And it's.

Just one of those things we have to.

We just put it on the listing too.

Now, when you're showing a house, for God's sake, though, even if they say there is no surveillance, you must tell your clients don't say a damn word about anything while you're in there.

Yeah, we have a heart to heart with them, Mark, We tell them, be very careful.

Don't show emotion either.

Don't even look excited.

Yeah, look depressed, man.

And then we get outside, we'll talk in the car or something.

All right, listen, it's I think the statute of limitations is up put.

The people they bought my house in Castle Rock, I sat there and watch them on a video camera negotiate what they were going to be offering us.

It was silly.

It was silly.

Now, that was ten years ago, and I would never do that again, never ever.

But anyhow, I guess the words of wisdom I'm trying to repeat to everybody listening is when you're in a house and you're looking to purchase it, you are most likely on video right then and there, be very careful.

Never assume.

Now.

The other thing is, have you guys ever had anything stolen from like an open house or not even an open house.

You're showing and some things all of a sudden missing.

Thank god.

No, And for a house that you're representing, you're selling in a realtor brings someone in.

Next thing, you know, a TV's gone or jewelry.

Never had that the worst I've ever had.

And we don't know if it was even a neighborhood kid that did it.

A fishing pool is missing, a fishing pole that was years ago.

That could be anything, that could be anything.

Yeah, that's interesting, that's very interesting.

Do you ever let if you're listing a house for me or anybody, Is there any time a circumstance where someone will go through the property without you or a representative?

Absolutely not.

No.

We never allow unrepresented.

You know, are people that aren't there with an agent or somebody.

I remember looking at a house and monument and I just happened to be down there.

This is before I got you involved, and I called you, and you reached out to whomever the listing agent, and they knew I was in the neighborhood and they literally let me in.

So I mean, I guess it does happen sometimes.

Well, yeah, I would say in your case though you were very well qualified, Mark, it's not a situation where you weren't qualified.

Yeah, you know, but just letting anybody to property.

I think is just as crazy.

Yeah, at least bad practice.

Yeah, what other out there, guys to kind of wrap it up?

What other tips?

If someone's going to sell, they're they're getting ready to sell right now, they want to list their house, why choose one of you guys?

Seriously?

I mean, I know why I talk about you both all the time, but really give a pitch.

You know.

One thing that I do is I'm going to guide you through that pre listing process.

It's it's not just a quick hey yeah, we're going to bring in a photographer that kind of thing.

I mean, I'll go room by room.

With my clients.

If the home, you know, is furnished, people are living there, we'll go room by room, we'll talk about what we're going to do.

I have actually inventory that I bring in, accent, staging pieces, things that oh.

You told me that you actually writ like a warehouse where you have staging piece.

I do.

I have.

I have some pieces.

Now, I'm not going to put a whole house of furniture in someone's home.

I bring a lot of accents, if you bring some class to it, or you bring whatever it needs to be brought.

It's it's about presenting the home to the market.

It's a lot more than just you know, hey, we're sending a photograph over or we're doing this.

We're on Matt.

I guide you through every step of how we're going to optimize that.

All right, Frank, I'll get you your answer after this.

That's Stephanie Thomas.

Anything in the Pike's Peak region.

You know, we're talking Pueblo, we're talking Monument, we're talking West Creek, we're talking Colorado Springs Fountain.

You get the idea seven two zero two sixty zero nine one eight.

And on top of that, she'll do a free valuation seven to zero two six zero zero nine one eight.

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