Retail businesses must adapt across multiple dimensions to survive and thrive in our tough business environment.

But to succeed, these change programmes must go hand-in-hand with a culture of continuous improvement that drives the best commercial and customer outcomes.

Tune into our conversation with Janis Thomas, ecommerce and marketing director at Look Fabulous Forever, as we explore:

• Why continuous improvement is key to the retailer's business optimisation efforts
• How Look Fabulous Forever established a hyper loyal customer base
• How to codify culture and values to ensure action and meaningful business outcomes