Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Make sure you mention: CTISUMMER to get FREE data migration!

If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.

Click here to register: https://geni.us/PlanWithThePros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Tom Ham, Ryan Snow, and Eric Mrozinski to discuss the pivotal lessons they have learned in shop ownership and management. Tom shares the importance of hiring "nice" people and the critical role of setting and knowing your shop's numbers. Eric highlights how implementing a robust shop management system transformed their workflow and overall business efficiency. Ryan and the group discuss the challenges of acquiring versus starting a shop, as well as the necessity of strong processes, people, and incremental improvements in building a successful business.

00:00 Transmission Shop Workflow Challenges

05:45 Career-Changing Aha Moments

07:18 "Embracing Change and Growth"

11:26 Software Integration Aha Moment

14:17 Leadership Challenges in Established Business

18:23 Navigating Family Business Leadership Shift

22:13 Service Advisor to Business Partner

26:45 Insights on Experience and Perspectives

27:51 Strategic Acquisition and Hiring Plan

32:31 "Deciding the Shop's Future"

37:15 Adapting Pricing Strategy for Success

40:16 Value of Replica Car Repairs

42:12 Mercedes Repair Cost Expectations

48:04 "Financial Literacy for Business Owners"

50:31 Unexpected Encounter During Riots

54:37 Luxury Car Client Expectations

56:28 Shift to Human-Centric Investments

59:37 "Slow Changes for Business Success"