In this episode, Nathan Wrigley interviews Malcolm Peralty from Pressable, about his tech and WordPress career, experiences with Drupal and Acquia, and his current role as a technical account manager. They discuss Pressable’s hosting services, their focus on optimising WordPress performance, and how AI innovations, like the upcoming MCP tool, are being integrated to automate website management and support. The conversation covers industry challenges such as AI-driven costs, customer education, hosting complexities, and the balance between automation and maintaining human touch in support and service.