It’s that time of year again—Black Friday and Cyber Monday are almost here, and WordPress product owners are gearing up for their biggest sales season. Join us for Black Friday Strategies for WordPress Products, a special episode where our co-hosts share proven tactics, lessons learned, and insider advice for running high-performing holiday promotions.

We’ll cover everything from pricing psychology to partnership campaigns, so you can make the most of your Cyber Monday WordPress plugins strategy.

🎯 Key Takeaways

🧭 1. Black Friday Is About Meeting Customer Expectations — Not Just Discounts

If there’s one drum the whole panel kept beating, it’s this: you don’t have to love Black Friday, but you can’t ignore it.

Zack Katz (GravityKit) admitted he used to resist the consumerism of it all — he even tried a “Giving Thanks” sale instead — but eventually realized that expectation trumps philosophy. Customers come to your site that week expecting a deal. If they don’t find one, they’ll just go buy a similar plugin from someone who’s running one.

Katie Keith (Barn2) added a nuanced point: even if you don’t discount, you still need to “show up” in the conversation. A promotion doesn’t have to mean a percentage off; it can mean a lifetime plan, a bonus add-on, or an early renewal perk.

Ian Misner (KestrelWP) framed it perfectly:

“Black Friday is the one time of year your audience’s buying intent shows up for free — so lean into it.”

For product founders, the takeaway is clear: Black Friday is less about sales psychology and more about participation. You can choose the format — bundle, credit, or limited edition offer — but being absent makes you invisible.

💌 2. Email Segmentation Is the Unsung Hero of Black Friday Wins

Every panelist agreed: email drives the majority of Black Friday revenue. But what separated their results wasn’t volume — it was segmentation.

Ian shared that last year, his team learned people will “let you email them way more than usual” during Black Friday week — as long as the messages feel relevant. He’s now leaning into deep segmentation and personalization, even with a relatively small list (~10K subscribers).

Matt Cromwell (ex-StellarWP) highlighted a specific tactic he learned from Chris Lema:

“Put a link at the top of every email saying, ‘Not into Black Friday promos? Click here,’ and tag them as opt-out. That way, you can email aggressively without burning out your long-term subscribers.”

Katie Keith built on that, explaining how Barn2 tailors their Black Friday messages by customer type — offering upgrades or cross-sells to existing users instead of generic discounts.

So the tactical lesson here:

• Start early. Warm up your list before November.
• Segment smartly. “New,” “active,” and “churned” users need different offers.
• Give control. Let people opt out without unsubscribing altogether.

Black Friday email success isn’t just “more emails.” It’s more respect with strategy.

💡 3. Treat Black Friday Like a Retention Strategy — Not a One-Weekend Cash Grab

This was one of the most refreshing themes of the episode: all four co-hosts talked about turning Black Friday customers into long-term loyalists.

Ian described how CheckoutWC is using their “Account Funds for WooCommerce” extension to give customers store credit or rewards that bring them back in January. Katie and Zack both shared stories of early renewal campaigns — offering existing subscribers a smaller pre-Black Friday discount (like 25% off instead of 40%) to renew early and skip the chaos.

Ian summed it up well:

“It’s not about the four days — it’s about how you attach those buyers to you so they keep buying after the sale.”

That’s also why several of them prefer Cyber Monday positioning over Black Friday — it aligns with digital products, software, and continuity rather than impulse shopping.

The broader takeaway: treat Black Friday as a loyalty event, not just a sales event. Build offers that bring customers back, not just in.

💬 Mentioned in this Episode Name / LabelURLContextMatt Cromwell’s personal bloghttps://www.mattcromwell.com/finding-the-next-right-thing/Matt announced it’s his last day at StellarWP and referenced a post he wrote explaining his transition.WP Product Talk websitehttps://wpproducttalk.comMentioned multiple times — where Matt’s article about FIUs partnership was published and where blog roundups will appear.Freemius https://freemius.comWP Product Talk’s growth partner helping reach 10K YouTube subscribers.YouTube (WP Product Talk channel)https://www.youtube.com/@wpproducttalkReferenced in the “road to 10,000 subscribers” announcement and in calls to subscribe.CheckoutWC / KestrelWPhttps://checkoutwc.com / https://kestrelwp.comIan mentioned giving away a WooCommerce extension (“Account Funds for WooCommerce”) as part of their Black Friday promotion.Account Funds for WooCommercehttps://kestrelwp.com/products/account-funds-for-woocommerceIan’s WooCommerce extension discussed as part of their Black Friday bundle strategy.Popup Makerhttps://wppopupmaker.comZack Katz recommended using Popup Maker to build email lists and promote Black Friday deals.Restreamhttps://restream.ioMatt mentioned this as the platform they use to live-stream the podcast, praising its Black Friday banner example.Elegant Themeshttps://www.elegantthemes.comDiscussed as an example of effective Black Friday marketing; their homepage “takeover” and real urgency units were referenced.WP Enginehttps://wpengine.comCited as another example, known for a large modal takeover during Black Friday.PlayStationhttps://www.playstation.comMentioned in comparison to Black Friday design examples (big hero banner, neon colors).Bosehttps://www.bose.comCited as an example of a minimal Black Friday landing experience.SiteGroundhttps://www.siteground.comUsed as an example of a full-site takeover during Black Friday sales.Liquid Webhttps://www.liquidweb.comAnother visual example discussed for its Black Friday hero design.Nexushttps://www.nexcess.netMentioned in Matt’s Black Friday design walkthrough (small banner example).Applehttps://www.apple.comDiscussed in context of not offering traditional Black Friday discounts (gift card instead).Targethttps://www.target.comReferenced as a reseller that participates in Apple’s gift card promos.Costcohttps://www.costco.comSame context as Target — participates in Apple’s gift card promotions.Recapture.iohttps://recapture.ioZack Katz referenced this for automated abandoned cart flows during Black Friday campaigns.Stranger Studios – Sitewide Sales Pluginhttps://sitewidesales.comZack recommended this plugin for handling automated discounting during Black Friday; compatible with EDD and WooCommerce.Design Space (Melissa Love’s company)https://thedesignspace.coMentioned in preview of next episode — upcoming guest Melissa Love from Majorca.Kadencehttps://www.kadencewp.comReferenced because Melissa Love sells Kadence add-ons.Gravity Formshttps://www.gravityforms.comMentioned as the base plugin for Zack Katz’s add-ons (GravityKit).WooCommercehttps://woocommerce.comReferenced throughout — Katie Keith’s add-ons, Ian’s account funds plugin, and general Black Friday tactics.Barn2 Pluginshttps://barn2.comKatie Keith’s company, referenced in introductions and when discussing discount tactics.StellarWPhttps://stellarwp.comMentioned in Matt’s farewell announcement.