What happens when deep curiosity meets customer-centered innovation? In this episode, Candice Charlton, Vice President Solutions Architect, Maximus, discusses how truly understanding the customer journey can unlock smarter innovation, stronger leadership, and more meaningful technology outcomes. Candice shares what it really means to be a solution architect—and why the best solutions aren’t just technically sound, but rooted in empathy, trust, and purpose. From working with health clients to aligning cross-functional teams around customer outcomes, she offers a behind-the-scenes look at how strategy, design, and human insight come together to create lasting impact. A self-proclaimed introvert, Candice reveals how curiosity has become her superpower—helping her ask better questions, challenge assumptions, and influence decisions even when she’s the only woman in the room. She also reflects on navigating exclusionary spaces, building confidence, and using soft skills to break through complexity and drive collaboration.