Our guest today is the amazing Shep Hyken, Chief Amazement Officer at Shepard Presentations. One of the best Customer Experience and Services leader adviser, and one of the top speakers around the world, his articles have been read in hundreds of publications. He's a contributor for "Forbes". He's the author of "Moments of Magic," "The Loyal Customer," " Wall Street Journal," and USA Today best-seller, "The Cult of the Customer," and more recently he published a book that I really love, "Convenience Revolution." Worth to watch and listen!