Welcome to this eye-opening episode of the VBCA Podcast, where we tackle one of the most pressing yet underreported issues in healthcare: hidden fees, surprise bills, and the alleged cartel controlling out-of-network reimbursements.

In this episode, host Alex Yarijanian breaks down the allegations against MultiPlan, a third-party repricing company accused of working with major insurers like UnitedHealthcare, Cigna, and Aetna to suppress out-of-network payments. We explore:

• How MultiPlan's practices impact patients, providers, and employers.
• The AMA’s antitrust lawsuit accusing MultiPlan of operating a cartel.
• Real stories, like that of Kelsey Toney, a behavioral therapist forced to turn away patients due to unsustainable payment rates.
• The staggering $19 billion providers lose annually to these practices.

If you’ve ever wondered why your healthcare bills are so high or why your provider suddenly stopped taking your insurance, this is the episode for you.

Key Topics Discussed:

• What are in-network vs. out-of-network providers?
• How does MultiPlan determine reimbursement rates?
• The human cost of suppressed reimbursements for providers and patients.
• Legal implications of the AMA and ISMS lawsuit against MultiPlan.
• The broader impact on value-based care and healthcare transparency.

Takeaways:

• Hidden fees in healthcare create a sense of unpredictability and financial anxiety for patients.
• MultiPlan's involvement in processing out-of-network claims often leads to underpayment for healthcare providers.
• Out-of-network providers typically charge fees that reflect their true cost of delivering services.
• Patients frequently find themselves responsible for covering the difference in reimbursement rates from insurers.
• Real-life patient stories underscore the profound human impact of rising healthcare costs and surprise bills.
• The current healthcare system often prioritizes profit margins over genuine patient care and outcomes.

Companies mentioned in this episode:

• MultiPlan
• UnitedHealthcare
• Cigna
• Aetna

Research Links:

• Legal Complaint (PDF): AMA v. MultiPlan Full Complaint - Filed in the United States District Court for the Northern District of Illinois involves the American Medical Association (AMA) and the Illinois State Medical Society (ISMS) as plaintiffs, suing MultiPlan, Inc. for alleged antitrust violations.
• Community Health Systems adds another antitrust lawsuit to MultiPlan's collection - Community Health Systems is the latest health system to allege that MultiPlan’s data-driven claims repricing business meets the bar for antitrust violation.
• AMA lawsuit targets collusion in health care pricing
• Insurers Reap Hidden Fees by Slashing Payments. You May Get the Bill. - A little-known data firm helps health insurers make more when less of an out-of-network claim gets paid.
• New York Times Investigation: Health Insurers' Lucrative, Little-Known Alliance - How a private-equity-backed firm called MultiPlan has helped drive down payments to medical providers and drive up patients' bills, while earning billions.
• AMA Press Release - The American Medical Association’s press release discussing the antitrust lawsuit against MultiPlan.