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Ticket Volume - IT Podcast

InvGate

Fortnightly podcast.

News and information for improving IT experiences. Ticket Volume connects a community of Service Management professionals with new ideas and perspectives. Powered by InvGate. New episodes soon!

114 episodes • 0 archived •

S4 E102

102. AI and Service Management: From PepsiCo's VR Training to Ethical Dilemmas

S4 E102·

October 24

1 hr

S4 E101

101. What Makes Teams Replace IT Tools? Triggers You Shouldn’t Ignore

S4 E101·

August 19

54 mins

S1 E100

100. Ticket Volume hits 100 episodes and shares 5 takeaways from the road so far

S1 E100·

May 15

16 mins

S1 E99

99. Designing IT Services That Build Trust: Georgina Otubela on Service Design & Incident Management

S1 E99·

March 20

30 mins

S1 E98

98. IT Recycling done right: Alicia Syx on secure & sustainable ITAD

S1 E98·

March 6

29 mins

S1 E97

97. What Organizational Governance Really is: Insights From Valence Howden

S1 E97·

February 20

26 mins

S1 E96

96. The Power of SLAs: Linda Lenox on Bridging Business and IT Through Meaningful Metrics

S1 E96·

February 6

32 mins

S1 E95

95. The Road to Zero Incidents: John Gordon on Preventative Incident Management

S1 E95·

January 23

37 mins

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Ticket Volume - IT Podcast