·S3 E16
AI Theater vs. AI Realism: What Advisors Should Know | Adrian Johnstone, Practifi
Episode Description
Why Your Advisor's 'Weekend AI Project' Should Worry Compliance
Host Mark Wickersham sits down with Adrian "AJ" Johnstone, Co-Founder and CEO of Practifi for a candid conversation on what's real and what's noise in wealth tech AI right now.
AJ calls himself an "AI realist," and this episode backs that up. He and Mark dig into the CRM versus note-taker debate through a simple lens: every piece of technology is either a giver or a taker, depending on your role in the firm. They also unpack what actually makes something "agentic" versus just another API trigger dressed up in new language, and why AJ thinks DIY vibe-coded tools are a bigger risk to your firm than most people realize (his medical analogy on this one is worth the watch alone).
In this episode:
✅ Why Practifi built its own AI-native CRM instead of layering AI onto Salesforce's tools
✅ CRM vs. note-takers: the "giver or taker" framework for who actually benefits
✅ What separates true agentic AI from workflow automation with a new name
✅ Why "I built this over the weekend" should worry every compliance officer
✅ The talent pipeline problem nobody's solving yet
And as always we end the podcast on a personal note with three questions that have nothing to do with WealthTech.
🎥 Watch on YouTube: https://youtu.be/ZeaM_-CqDSo
📢 Connect with Us:
🔗 Adrian Johnstone: https://www.linkedin.com/in/adrianjohnstone/
🔗 Practifi: https://www.practifi.com/
🔗 Mark Wickersham: https://www.linkedin.com/in/markwickersham/
🔗 Asseta AI: https://www.asseta.ai/
🔗 WealthTech Podcast AI: https://www.thewealthtechpodcast.com/
About Adrian 'AJ' Johnstone
Adrian is the Chief Executive Officer of Practifi. For over 20 years, Adrian has worked with advice businesses of all sizes to leverage technology for growth.
He believes that technology firms should be partners, not just providers, and that seamlessly integrated platforms are the future of our industry. A regular presenter at industry events in Australia and the United States, Adrian offers deep insight into technology trends and best practices for the financial services industry.
About Practifi
Practifi is the only intelligent CRM built specifically for wealth management firms. Designed to support the way advisory teams actually work, Practifi combines native AI functionality with purpose-built capabilities across client management, business operations, compliance support, and firmwide collaboration. Together, these features help advisory teams streamline operations, surface meaningful insights, and strengthen client relationships without sacrificing the human experience at the center of advice.
About The WealthTech Podcast:
The WealthTech Podcast is bi-monthly family office technology and best practices focused podcast hosted by family office technology expert Mark Wickersham. Mark interviews the movers and shakers in the family office and wealth management industries sharing their years of experience and insights into the topics that are important to the industry. The podcast is produced by Brad Oliver.
The WealthTech Podcast is brought to you by the generous support of Asseta AI.
About Asseta AI
Asseta AI is The Intelligent Family Office Suite™, a purpose-built accounting and bill pay platform designed for family offices managing complex, multi-entity wealth. Asseta AI brings modern architecture and intuitive design to a market long underserved by traditional enterprise systems.
To learn more please visit www.asseta.ai
Disclaimer
The information provided on The WealthTech Podcast is for informational and educational purposes only and should not be construed as financial, legal, or investment advice. All opinions expressed by guests and hosts are their own and do not reflect the views of their employers, affiliated organizations, or sponsors.
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