Episode Description
Why do so many subscription brands struggle to keep customers—and why do most retention strategies fail? In this episode of The Unstoppable Marketer®, Mark Goldhart and Trevor Crump sit down with Matt Holman (Subscription Prescription) to break down the real reason subscribers cancel—and why it actually starts with acquisition. They dive into how customer intent, product experience, and onboarding all shape retention, why most brands are optimizing the wrong metrics, and how to fix leaky subscription funnels. You’ll also learn practical tactics for improving retention, increasing lifetime value, and building a subscription strategy that actually works.
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00:00 — Acquisition vs Retention Myth
06:30 — Why Customers Cancel
14:30 — Survivorship Bias Explained
20:30 — How to Collect Customer Insights
30:00 — Subscription vs Membership Strategy
40:00 — Fixing Your Subscription Funnel