What does it really take to run a $250M fulfillment network that powers billions of mailpieces, survives peak season chaos, and still ranks #1 in efficiency?

We’re joined by Brent Hagan, Chief Supply Chain Officer at Lob, whose resume spans everything from launching Amazon’s top-performing robotic fulfillment center to scaling Deliverr’s network through its $2.2B Shopify acquisition.

Brent pulls back the curtain on:

• How robotics and AI actually impact throughput, labor, and dock operations
• Where AI delivers real value in logistics and where it’s still overhypes
• Why postal logistics and freight face more of the same challenges than you might think

Whether you’re behind the wheel, managing a CPG supply chain, or building the next-gen logistics network, this episode is packed with practical insights, real-world stories, and hard-earned lessons from one of the industry’s most experienced operators.

Connect with Brent Hagan: https://www.linkedin.com/in/brent-hagan-530284173/

Learn more about Lob: https://www.lob.com/

Connect with Zipline Logistics: https://linktr.ee/ziplinelogistics

Get 10% off your Expo West pass: https://www.xpressreg.net/register/npew0326/start.asp?sc=10953

Chapters

• (00:00:00) - Intro
• (00:05:19) - Robots and the Warehouse Floor
• (00:09:42) - Robots to Replace Human Fulfillment Workers
• (00:11:24) - How AI is improving the Postal Service
• (00:13:32) - Direct Mail: Coming Back to Your Home
• (00:16:40) - How Does AI Affect the USPS?
• (00:21:01) - The Future of Print Industry Is AI
• (00:26:12) - Are You Ready for AI in Your Supply Chain?
• (00:30:44) - Future of Robotics in Warehouse
• (00:32:06) - Close