The Site Shed | #1 Podcast For Tradies & Contractors

·E516

Can You Deliver What You Sold? | ft. Nathan Owen | Ep. 516

September 15
39 mins

Episode Description

Can You Deliver What You Sold? | ft. Nathan Owen | Ep. 516

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Winning a building job creates a promise. The quote and contract matter, but so do the conversations, timeframes and expectations set before the client signs. Matt Jones sits down with Nathan Owen from Ground Floor Building Coach to unpack the costly gap between what a builder sells and what the team can actually deliver.

Nathan shares practical ways to document pre-contract changes, separate them from post-contract variations, plan realistic labour and lead times, and keep clients and subcontractors informed when things shift. You’ll also hear why software cannot fix a broken process, how small schedule milestones expose problems earlier, and why the client’s experience is the real test of the promise you made.

🎥 Watch the full episode: https://youtu.be/Tvoy8AH2wOg

KEY CHAPTERS
00:00 - Introduction
02:06 - Meet Nathan Owen
02:51 - The Sales-Delivery Disconnect
04:16 - How Expectations Become Scope
06:26 - Build a Variation Procedure
11:00 - Pre-Contract Changes vs Variations
13:09 - Document Every Agreement
15:15 - Capture Every Client Conversation
17:12 - Carry Changes Into Delivery
18:43 - Build Systems Before Automation
21:30 - Stop Repeating Mistakes
22:14 - The Risk of Time Creep
24:24 - Plan Labour and Lead Times
26:43 - Communicate Delays Immediately
31:54 - Build Time Buffers In
33:15 - Manage Work Through Micro Goals
36:10 - Keep Subcontractors Informed
38:29 - Closing Remarks and Resources

About the Guest: Nathan Owen
Nathan Owen is the founder of Ground Floor Building Coach and has around 30 years of construction experience, including nearly 10 years running his own residential building business. He now coaches Australian builders to strengthen the systems, communication and commercial thinking behind the building work.

Website: https://www.groundfloorbuildingcoach.com/
LinkedIn: https://au.linkedin.com/in/nathan-owen-590453337

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