Episode Description
In this episode of The Pinnacle Perspective, we explore a new Pinnacle AI CRM update that gives businesses more control over how review requests are sent. Users can now set a default phone number or email address for review requests at the location level across SMS, email, and WhatsApp. This default sender is used for manual requests, campaigns, and workflows, while still allowing overrides when needed. The update helps create a more consistent and recognizable customer experience, reducing confusion when asking for feedback. For businesses, marketers, and agencies, this means cleaner reputation management, stronger trust, and a more professional review request process that can help turn satisfied customers into valuable social proof.
Learn more about Pinnacle AI CRM at https://getpinnacle.ai
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