Episode Description
Welcome to this episode of The New Warehouse Podcast, where Kevin chats with Audrey Djiya, CEO and Co-Founder of Handled. Audrey shares how her team is tackling one of the most overlooked areas of logistics: what happens after the customer clicks 'buy'.
Handled is building an AI-powered operations platform focused on eliminating the manual, fragmented, and reactive work that dominates post-purchase workflows. From disconnected systems to return chaos and SLA blind spots, the conversation explores how automating manual tasks can shift 3PLs from constant firefighting to proactive execution.
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