Burnout, balance, and building a culture that cares

Aug 18, 2025
1h 15m

Episode Description

In this powerful episode of the mentl space, Scott Armstrong sits down with Leah Cotterill, CEO of Cigna Healthcare Middle East & Africa and a judge for 'the mentl awards 2025'.

Filmed at the stunning Folly Brasserie – the official venue for this year’s awards – this conversation explores how mental health, leadership and culture intersect in a fast-paced, high-performing region like the UAE.

Leah shares deeply personal stories and professional insights, from managing burnout and leading with empathy to Cigna’s award-winning 5% pledge and why trust is at the heart of thriving workplaces.

Whether you're a CEO, people leader, or just passionate about wellbeing, this one is not to be missed.

🔔 Don’t forget to subscribe and share if this conversation resonates with you.

🌟 LEARN MORE:
Enter the mentl awards 2025: mentlawards.com

CHAPTERS & TIMESTAMPS

00:00 – Welcome to Folly Brasserie & Leah Cotterill introduction
01:09 – What does mental health mean to Leah?
04:24 – How’s your mental health today?
06:56 – Balancing leadership and wellbeing as a CEO
09:15 – “I don’t have an off switch, but I have a dial” – managing energy
11:46 – Why executive coaching changed Leah’s leadership
13:43 – How becoming a parent reshaped her mindset
16:37 – Where leadership is failing (and how to fix it)
21:10 – What derails leaders? Lessons from psychological assessments
26:06 – UAE paradox: High energy, high burnout
30:10 – Cost of living, social isolation and the loneliness epidemic
32:38 – What employers must do differently
36:28 – Why some leaders still don’t believe wellbeing drives performance
39:07 – Inside Cigna’s 5% pledge and coaching initiative
51:35 – ROI of empathy and investing in people
58:54 – The power of niche mental health support
1:05:46 – Gen Z, wellbeing-first careers & the future of leadership
1:10:38 – Why wellbeing is not a compromise – it's a performance driver
1:13:02 – “Assume good intent. Be kind.” – Trust as the secret to culture
1:15:30 – Closing thanks & call to action for the mentl awards

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