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In this episode, Jeff welcomes back Fluffy Mexicanik. They discuss the realities of working as a dealership technician. Fluffy shares his reasons for leaving a dealership after nearly 13 years, stressing the importance of shop culture and the challenges of flat rate. Together, they talk about how labor times are set and the impact of dealership processes on technician efficiency.

Timestamps:
00:00 Efficient Transmission Repair Practices

15:01 Slashed Labor Times Impact Profit

30:38 "Service vs. Sales Priorities"

40:57 "Frustrations with Inefficient Procedures"

46:50 "Incentivized Pay vs. Flat Rate"

56:22 Reflecting on Expertise and Humility

01:12:39 "Uconnect Reliability vs. Durango Issues"

01:24:02 "Car Not Designed for Winter"

01:35:36 "Chuck's Truck Troubles Explained"

01:45:48 "Brake Jobs: Quality vs. Speed"

01:57:02 Defending Industry Workers’ Rights

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