#46 What It Takes to Scale Heat Pumps: A Roundtable with Carrier, Daikin, and LG

January 21
59 mins

Episode Description

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What does it actually take to install millions of heat pumps? We asked the people who would know.

Lindsey Dorman (Carrier), Kevin DeMaster (LG), and Jonathan Moscatello (Daikin) work with utilities and rebate programs across the country. Their job: make heat pump adoption actually work for contractors, homeowners, and the grid.

We cover quality vs. volume tensions in rebate programs, the future of connected commissioning, why equipment data is still too hard to access, and what each would change with a magic wand.

This is the behind-the-scenes view of heat pump programs most contractors never see.


Key Takeaways:

  • Why inverter-driven heat pumps are essential for future energy efficiency and grid stability.
  • The importance of proper sizing, installation, and contractor training in heat pump success.
  • How utility programs can avoid “heat pump cowboys” and perverse incentives.
  • What “connected commissioning” is — and why it’s a game-changer for installation quality.
  • The one policy change each guest would make to accelerate responsible heat pump adoption.


Timestamps:

[00:00] - Introduction to the Episode

[04:20] - Meet the Guests 

[05:13] - What Do You All Do? Guest Roles Explained

[11:19] - Where Heat Pumps Are Thriving and Where They're Fragile

[19:18] - What Makes a Good Utility Partner?

[24:54] - Tackling Heat Pump Incentive Abuse

[32:02] - Connected Commissioning: The Next Evolution

[37:32] - Data, Diagnostics & Manufacturer Feedback

[43:30] - The Case for Better Equipment Data Access

[51:12] - Magic Wand Question: One Change to Accelerate Adoption

[56:52] - Final Thoughts & Wrap-Up


Connect with the Guests:

Lindsey Dorman

Jonathan Moscatello

Kevin DeMaster


Follow the Hosts:

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