Nancy Henriquez has been building businesses since before she had a roadmap for it. She founded an MSP, grew it, sold it, then started another one. Now she runs Sibyl Consulting Group, leads community at MSP Unplugged, and is in the middle of a new acquisition.

This episode takes the listener through what it took to shift from reactive operator to proactive one, why delegation is the growth lever most owners resist longest, and how AI is landing across the MSP space right now. Nancy also opens up about Claudia, the AI second brain she built on Claude, seeded with her own book and coaching frameworks, that now manages her inbox, reads meeting sentiment, and coaches her on her own capacity.

Author of Break-Fix to Breakthrough. First generation American. ADHD superpowered woman. 

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