On today’s show, guest Jonathan Clark shares every STR host's worst night-Airbnb shut down his entire account with no warning-based on an issue with “reviews”. To Jonathan’s shock and dismay, it appeared Airbnb had cancelled his account with the justification being he had left a negative review for a guest. In addition to his account being shut down, Airbnb told Jonathan all his future bookings were being cancelled, against his will, all coming into high season! Jonathan shares what his experience was like, how the Airbnb support was zero help, and how he believes they intended to chase him off until he gave up. By a stroke of luck Jonathan was able to get his account back, and he shares how he did so, and what he learned about Airbnb in the process. If you’re an STR owner, or considering being one, you can’t miss today’s show.