What if a first-time guest experienced your church the way a customer experiences Amazon? No confusion. No friction. No wasted steps. Just clarity, care, and consistency.

This episode is not about turning the church into a corporation. It’s about learning from an organization that obsesses over people, removes barriers relentlessly, and improves every system on purpose.

Today, Thom and Jess ask a simple but uncomfortable question: If Amazon ran your church for one year, what would actually change?

1. 1. Every Guest Path Would Be Mapped and Measured.
   2. Friction Would Be Treated as the Enemy of Mission.
   3. Feedback Would Be Immediate, Normalized, and Valued.
   4. Leaders Would Be Accountable for the Entire Experience, Not Just Their Silo.

Resources:

• Wesley Biblical Seminary

• Learn more about the bridge program at Wesley Biblical Seminary

• Church Answers University

• The Hope Initiative

• Church Answers Membership

• FREE Research Report: New Surprising Insights

Episode Sponsor:

• Wesley Biblical Seminary is focused on developing trusted leaders for faithful churches.
  • They offer certificates, bachelor’s degrees, master’s degrees, and doctoral degrees.
  • Since 1974 WBS has been faithfully fulfilling its mission.
• Fully committed to the inerrancy of Scripture and the transforming power of the Holy Spirit.
• Flexible online format that fits your schedule.
• Equipping men and women called by God.
• An array of programs to help you take the next step. You can do it!
• If you’d like to learn more, visit Wesley Biblical Seminary.

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