Are your Chiropractic Assistants acting like standard receptionists, or are they true extensions of your mission? In this episode of The Chiropractic Authority Podcast, we sit down with Miranda, the C.A. Coach, who reveals how she helped an office jump from $100K to $348K in collections in just 30 days—including a massive $58,000 single-day record.

We dive deep into the exact multi-year prepayment scripts she uses, the "Working Genius" behind a high-performing team, and the red flags you must look out for when interviewing your next front desk hire. Whether you are dealing with patient objections, trying to transition patients into long-term maintenance, or just want to build an ownership mentality within your team, this episode is mandatory listening for you and your staff. Plus, we share some raw, personal stories about how chiropractic care literally saved our lives and kept us from going down much darker paths.

What You’ll Learn in This Episode:

• [01:30] The $58K Day: How treating every single day like it's "December 31st" completely shifts your C.A.'s intent and sky-rockets collections.

• [13:20] Hiring the "Golden Retriever": Why you should hire for a 10/10 personality over billing experience, and the three distinct types of C.A.s every growing practice needs.

• [18:55] The 3-Ring Rule: Exactly how your front desk should handle ringing phones when there is a patient standing right in front of them.

• [28:44] The Multi-Year Prepayment Script: Miranda role-plays her exact word-for-word script for locking in 1-year, 5-year, and even 7-year maintenance care renewals.

• [42:47] Interview Red Flags: The specific questions to ask a potential hire to find out if they are truly coachable—or if they will end up costing you patients.

• [01:00:51] A Life-Saving Adjustment: Miranda shares the incredible story of how chiropractic care saved her 90-year-old grandmother from severe migraines after the medical system gave up on her.

Important Resources & Links:

• Connect with Miranda: * Follow her on Instagram: @chiropracticassistant

  • Website: ca-growthcoaching.com

  • Text her directly: 408-893-3005

• Connect with Robert:

  • Follow The Content Outlaw on Instagram: @thecontentoutlaw

  • Elevate your practice's marketing: Podcastdude.com

Join the Conversation!If this episode hit home for you, share it with your C.A. and your entire team. Don’t forget to subscribe to The Chiropractic Authority Podcast so you never miss an episode designed to help principled chiropractors build unshakeable authority in their communities.