Bryan Silverman joined Suzy (then CrowdTap) as an SDR and never left. Over nearly 11 years, he's moved from enterprise sales to Chief of Staff, to running a business unit, to his current role as COO.

In this episode, Bryan talks with Scott about the leap of faith that brought him into the Chief of Staff role, what it means to be "involved in everything but in charge of nothing," and how establishing operating cadences became one of his most lasting contributions. He shares hard-won lessons on people management, the transition from doing the work yourself to delegating with context, and why driving leverage, not just output, has been the common thread across every role he's held.

Bryan also gets candid about the glass ceiling many Chiefs of Staff face around P&L ownership and people management, and how AI is shifting the balance from execution to problem selection.

Learn more about the Chief of Staff Network membership, courses, and resources at https://www.chiefofstaff.network/.

Tune into Bryan Silverman's discussion with Tom Guthrie on driving AI Transformation on AI for Operators podcast.