In this episode of The Caring Economy, Toby Usnik sits down with Laura Turner, Vice President and Head of Community Impact at TIAA, for a conversation about financial security, first-generation student support, and what community impact looks like inside a large institution. Laura reflects on her path from an entry-level HR role to leading community impact at TIAA, and discusses the company’s work on financial literacy, retirement education, scholarships, emergency funds, and partnerships that help students stay on track to graduate. The episode also touches on parenting, special needs advocacy, mentorship, and how TIAA is thinking about AI as a tool for upskilling and reducing repetitive work.