November 27, 2025: Shane Thielman, Corporate SVP and CIO at Scripps Health, shares how a compliance auditor switched their primary care physician after reviewing ambient documentation—a surprising indicator of AI's real clinical impact. In this conversation, Shane reveals the seven-year journey to get 40% of appointments online, the command center approach that reduced admission wait times by 25%, and why Scripps runs quarterly clinical continuity exercises after their 2021 cyber event. He challenges the notion that technology is a strategy, instead demonstrating how Scripps attacks problems first with a disciplined approach to prioritization. Shane also discusses their internal ChatGPT "sharing economy" and why most AI features go undiscovered without intentional workflow integration.

Key Points:

• 04:17 City Tour Dinner Insights
• 09:37 Operationalizing a Command Center
• 11:23 Epic UGM Implementation
• 22:51 Leveraging AI for Improved Patient Care
• 30:35 Shared Governance and AI Integration

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