Episode Description
Most service businesses have a follow-up system in name only. Something gets sent when someone remembers to send it. A review gets requested when the timing feels right. A past client hears from you when you happen to think of them.
That is not a system. That is hope.
In this episode I am talking about the Follow-Up system, the last of the six core systems every service business needs, and the one most businesses treat as optional. It is not optional. It is the system that determines whether good work turns into referrals, repeat business, and reviews, or just a closed project that quietly fades.
Your past clients are your warmest leads. This episode is about building the system that keeps that relationship alive.
Mentioned ResourcesSystems Clarity Call