Remember Clippy – the fun yet kinda irritating assistant from Microsoft? Onboarding tools have come a long way since then. There are all sorts of guided setups, wizards, tours, and more that companies use to make sure new customers are set up for success. But how effective are those guided setup tools?

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Notes and Links

• Chris Bowler – Website | Twitter
• Wildbit
• Google Equates “Design” With Endless Testing. They’re Wrong
• Why Google has 200m reasons to put engineers over designers
• Intro Music – “Happy Rock” from Bensound

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