In this episode of Sorry For Your Loss, we unpack how Ontario’s death-care system works—and why strong consumer protections matter when families are grieving.

First, Laura Tamblyn Watts, CEO of CanAge and consumer representative on the BAO board, explains what rights Ontarians have, the real costs of funerals and cremations, and why planning ahead can prevent stress and overspending. Then, Jim Cassimatis, former Registrar of the Bereavement Authority of Ontario, takes us inside the regulator’s role: how complaints are handled, what rules providers must follow, and the safeguards in place to ensure fairness and transparency.

Links & Resources

• Visit the Mount Pleasant Group website for more information and resources.
• The Bereavement Authority of Ontario’s Consumer Information Guide

This episode features an interview with Jim Cassimatis. The interview was recorded in early 2025 when he was still serving in the role of Registrar of the Bereavement Authority of Ontario. Jim left that position in Summer 2025.

Please note that the opinions expressed by the hosts and guests are their own and do not necessarily represent the views or beliefs of Mount Pleasant Group.

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