Why Promoting Your Best Technician Almost Always Backfires
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Episode Description
Learn how to automate tasks, save time, and increase your profit. No Coding required!
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In this episode of the Service Business Mastery Podcast, we sat down for an insightful discussion with Justin Deese, host of the Freedom Blueprint podcast and creator of the Service Manager Academy. We talked about how to turn top technicians into effective service managers.
Here's what we cover in this episode:
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Common mistakes we see when promoting technicians to managers
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How to set boundaries with coworkers, friends, and even spouses
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Leadership and communication tactics that actually work in the trades
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Essential tools and systems for running a high performing service team
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Creating a culture of accountability without micromanaging
If you run a home service business like HVAC, plumbing, or electrical, this episode is packed with practical strategies and insights to help your managers succeed and your business grow.
Timestamps ⏰(Video)
00:00 Leadership, Delegation, and Growth
04:06 Veteran in Home Service Industry
06:27 Life's Many Conversations on Walks
12:00 Boundaries Between Work and Life
14:18 Date Night Struggles
19:04 Leadership and Business Growth
19:51 Service Manager Academy Creation
25:13 Promoting Top Talent Pitfalls
28:47 From Chaos to Leadership
31:28 Encouraging Problem-Solving Independently
35:18 Streamlined One-to-One Accountability
36:32 Addressing Persistent Performance Issues
39:32 Exceptional Communication Drives Success
42:46 Service Business Mastery Advice
This episode is kindly sponsored by:
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CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
Connect with us!
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