Peak season is here and the schedule is bleeding. We sit down with leadership and customer service expert Michelle Pascoe to unpack why restaurants are seeing more call‑outs, how assumptions about today’s workforce backfire, and what owners can do right now to stabilize staffing without burning out their best people. From hiring scripts that set crystal‑clear expectations to team norms that harness Gen Z’s group mindset, this conversation is a playbook for calmer Saturday nights and happier crews.

• Naming flawed assumptions that drive poor staffing decisions
• Leveraging AI and social fluency to modernize systems
• Listening to new ideas and testing them fast
• Anchoring culture in trust, safety and guest connection

If you’re ready to cut call‑outs, protect your managers’ sanity, and build a bench that can actually lead, this one’s for you. Hit play, then share your biggest scheduling headache or the one policy you’ll change this week. And if the show is helping you lead with more confidence, subscribe, share it with a fellow operator, and leave a quick review to help others find us.

Michelle's Links: 

Website: https://www.michellepascoe.com/

LinkedIn: https://www.linkedin.com/in/michellepascoe/

Facebook: https://www.facebook.com/MichellePascoeVIP

Instagram: https://www.instagram.com/michelle.pascoe/

YouTube: https://www.youtube.com/@MichellePascoe

P.S. Ready to take your restaurant to the next level?

• Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me:

• https://api.leadconnectorhq.com/widget/bookings/christin-marvin-personal-calendar-r1jjarmnw

Podcast Production: https://www.lconnorvoice.com/