The roll out of Universal Credit began way back in April 2013, a process that has been beset by delays, design changes, controversy and criticism from across the political spectrum. But 13 years on, the roll out is almost complete and Universal Credit is here to stay. As we approach this crucial milestone and the Government is undertaking its own internal review of the benefit, now is a good opportunity to take fresh look at UC’s design and structure and ask what operational changes could be made to improve the experience and outcomes for the seven million families claiming UC today.

How could changes to Universal Credit improve income stability for its claimants? How could the interaction between the benefit system and work be smoother? What could be done to improve trust in Universal Credit? And can make Universal Credit be made to work better without breaking the bank?