Property management can make or break a real estate investment—and bringing it in-house creates an entirely new set of challenges.

In this episode of the Relentless Growth Podcast, Chase Calhoun and Jack Maher discuss Jack’s transition from third-party property management to internally managing nearly 750 rental units. They break down the team structure, maintenance systems, leasing processes, rent collections, tenant communication, and KPIs required to operate a large rental portfolio effectively.

Chase also shares lessons from managing approximately 150 single-family and small multifamily units, including the added complexity of scattered-site rentals and third-party property management.

They cover:

• Why speed matters during rental property turnovers
• Jack’s goal of completing every unit turn within 10 days
• How delayed repairs and approvals increase vacancy costs
• Building an effective in-house maintenance team
• Why maintenance response times directly affect tenant renewals
• Treating tenants like customers
• The difference between managing your own properties and managing for outside owners
• Using EOS scorecards and property management KPIs
• When difficult properties may no longer be worth the management burden

Whether you own one rental property or hundreds of units, this episode offers practical lessons for improving operations, reducing vacancies, retaining tenants, and building a more profitable property management system.