In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with Melanie Sue Hicks, PhD, SHRM-SCP, CFRE, an author, speaker, coach, and global philanthropist who specializes in human connection and resilience.

Dr. Hicks shares how her path into organizational culture grew from early service work, research on generations, and experience in a toxic workplace. She reframes burnout as driven by misaligned expectations, lack of recognition, and repeated small breaches of trust that fuel disengagement and quiet quitting, and points to better onboarding, human-centered leadership, and thoughtful AI use to free time for more human connection.

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The views and opinions expressed by the host and guests are their own and do not necessarily reflect the views, positions, or policies of Quality Insights. Publication number QI-051526-GK