Navigated to 353: Onboard New Coaching Clients So They Feel Safe and Seen

353: Onboard New Coaching Clients So They Feel Safe and Seen

September 23
9 mins

Episode Description

Find the full transcript for this episode at ProsperousCoach.com/353.

Also mentioned Episode #186 called 4 Ways to Help Your Coaching Clients Feel Safe 

Here’s a cautionary tale for coaches about onboarding new clients.

I once hired a social media coach whose onboarding process was… asking for my payment. That’s it!

X  They asked nothing about me 

X  They did not provide next steps, set up our first session or provide a way to do that. 

I felt left out in the cold and confused!

Days later nothing more than my receipt arrived. I thought I’d been scammed.

Their social presence was impressive and the program was expensive. I expected professionalism.

When I checked back in with this “coach”, they acted like I was bothering them, which put the last nail in the coffin.

I asked for my money back.

Professional onboarding should: 

·      honor your new client

·      help them feel safe and seen 

·      and, make next steps crystal clear 

Let’s talk about how YOU can do that with class and integrity.

I'd love to hear from you. Stay inspired and make things happen! - Rhonda Hess, Prosperous Coach

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