Additional Resources

• Lorin Hochstein “TTR: the out-of-control metric” from the Surfing Complexity blog.
• DORA and the DORA Metrics
• A bit more about statistical process control at deming.org
• Moving Past Shallow Incident Data by John Allspaw
• Join the PagerDuty Commons!
• PagerDuty Home Page
• Episode edited by Mandy Moore
• Transcripts by Rev